GWM H6 Global Reveal in Its Home Market User Guide

GWM H6 Global Reveal in Its Home Market

INSTRUCTION

Great Wall Motors in South Africa
Haval Motors South Africa (Pty) Ltd, is a wholly-owned subsidiary of Great Wall Motors and this warranty and service guide will apply to the brands and vehicle models sold by Haval Motors South Africa in territories subject to any specific variations or conditions for a specific territory or market as applicable.

Release Date and Market: 01/08/2023 – South Africa and SACU
All the information, images, and or specifications provided in this guide are based on the latest information available at the time of release. Due to the ongoing product and business policy improvements, the content of this guide is subject to change without prior notice. Altering or copying this guide is not permitted without written authorization.

WELCOME
Thank you for owning our exciting products and we’re proud to have you as our valued customer and part of the ever-growing GWM Worldwide Family!

About Great Wall Motors (GWM)
Great Wall Motors (GWM) is a world-renowned vehicle manufacturer founded on 1st July 1990. It was listed on the Hong Kong Exchange in 2003 and the Shanghai Stock Exchange in 2011.

GWM Brands
GWM is a proud manufacturer of the following vehicle brands – HAVAL (SUV), GWM P-Series (Pickup), ORA (EV) and TANK (Offroad Luxury SUV)

GWM in South Africa
GWM has been in South Africa since 2007 and we continue to be committed to our customers’ product and ownership experience by ensuring we provide worldwide renowned products and services. Ever since day one, when we first opened our doors in South Africa, we aligned with our GWM Corporate Spirit [Improving little by little every day] which guides our thinking to create the energy, drive, and customer focus for sustainable on-going year-on-year growth.

Aftersales – connectiveCARE
We are passionately focused on our customers and their ownership experience, where connectiveCARE is our aftersales brand, which forms our customer ownership experience framework to bolster service, brand, and differentiate our aftersales commitment, value propositions, and ownership peace of mind. We are proud to be customer-centric and believe that the moment you take ownership of your vehicle is only the beginning of your brand journey of ownership experience. For complete peace of mind, we offer comprehensive Aftersales support, and always strive daily to go the extra mile to ensure all our customers receive the best assistance they may require at any time.

INTRODUCTION

Dear Valued Owner,
The Warranty and Service Guide contains the applicable warranty terms and conditions for your vehicle, servicing information, and important information on where to locate records of the service and maintenance work carried out on your vehicle. All the information required to ensure your vehicle is serviced, maintained, and repaired correctly according to GWM Standards is herein and information is required in the event of an unfortunate accident or breakdown.

ONLINE SERVICE RECORDS
All service, maintenance, and repair details are recorded and to be recorded online within the vehicle Service and Repair History system of GWM South Africa. Always insist that your Dealer update the vehicle records online at GWM South Africa. The physical book has been replaced with this digital version to ensure that service information is on a central platform, which is easier to retain and convenient to access nationwide. To request your vehicle’s service history, contact your closest dealer or send a copy of your Vehicle Registration Document, ID/Passport Copy along with your contact information, to customercare@haval.co.za

SERVICE HISTORY TO VALIDATE WARRANTY CLAIMS
Please note that proof of all services, checks, parts replaced and work carried out by the specific Service Schedule for your vehicle will always be required if any warranty-related repairs or claims are to be validated and approved by GWM South Africa.

Please take time to read this Warranty and Service Guide, and if you have any questions, please contact your GWM Dealer or our Customer Care Centre.
We thank you for choosing our brands and wish you many more happy miles of GWM smiles!

Happy Motoring!

Great Wall Motors South Africa

• 24HR Roadside Assistance Tel: 086 111 2022 (Covers within borders of South Africa only)
• Customer Care Tel : 086 111 2022 (Mon-Fri 8 am-5 pm)
• Customer Care Email: customercare@haval.co.za

NEW VEHICLE WARRANTY

GWM warrants each new vehicle, including approved fitted equipment and accessories under normal use and service subject to the terms, conditions, and exclusions stated within this guide. The warranty is intended for peace of mind and to protect the vehicle owner against any unforeseen costs related to any premature component or product failures from manufacturing, component, and or assembly defects that may occur to a vehicle, excluding normal fair wear and tear, non-manufacturing or assembly failures, owner negligence or external causes as per the terms and conditions.

• The New Vehicle Warranty is for 5 years or 100,000km whichever occurs first and the Body, Paint, and Corrosion Warranty is for 5 years unlimited mileage, from the date of sale of the new vehicle.
• The New Vehicle High Voltage Warranty system and components are covered for 8 years or 150,000km from the date of sale of the new vehicle.
• The Warranty applies and will only be valid on a vehicle, where all servicing, maintenance, corrosion inspections, and replacement of parts are carried out by the specific GWM Service Schedule for the specific vehicle and at the prescribed service interval (e.g. every 15,000km or 12 months whichever occurs first) including recorded on the service schedule. (GWM Service Schedules are available from your closest Dealer)
• The Body, Paint, and Corrosion Warranty applies and will only be valid on a vehicle, if all corrosion inspections are carried out by a GWM Dealer at every scheduled service interval, and all warranty-related body and paint defects including insurance-covered vehicle accident repairs are carried out at an Approved Body Repairer. (Approved Body Repairer listings are available online or from your closest Dealer)
• GWM reserves the right to repair or replace any vehicle component under warranty, where the component proves to be defective, and the investigation or assessment of the components identify the root cause of the failure to have been warranty related or due to any premature wear and tear of the components from OEM manufacturing defects in design, fit, form, function, assembly or deviation from the OEM specifications.
• Any GWM genuine, approved, or remanufactured part, replaced on a vehicle during the warranty period, will have warranty coverage until the vehicle’s warranty expires or as the specific component’s warranty period expires, whichever occurs first.
• Any unexpired portion of the vehicle’s warranty remains with the vehicle. (The warranty is attributed to the VIN/Chassis Number of the vehicle)

NEW VEHICLE SERVICE PLAN

GWM Service Plans provide hassle-free peace of mind motoring on scheduled servicing for managing your vehicle service costs, and future inflation along with maintaining your vehicle’s precious overall authenticity and value. Paying today’s prices for tomorrow’s servicing costs means no financial surprises for servicing, labor, and component replacements for the duration of the plan.

The benefits of buying a new vehicle with a GWM Service Plan are:

• Fixed cost motoring with paying today’s prices for tomorrow’s services (inflation hedge).
• Your precious vehicle will always be taken care of in line with GWM’s Quality Standards.
• Only GWM Genuine parts will be fitted during service, repairs, and maintenance which keeps the vehicle original and authentic which maintains and adds to its overall value.
• More favorable trade-in values are considered by dealers and buyers when trading the vehicle in the future with a traceable full Dealer service and maintenance history. Prospective buyers will value a full vehicle lifespan GWM Dealer service history with confidence.

For peace of mind motoring against inflation and managing service costs, GWM offers a Service Plan at exceptional value on most new vehicles (model dependent). You have the option to extend the service plan for longer or upgrade the standard service plan through a GWM Dealer.
For more information on the Service Plan of a specific vehicle, and applicable model, please visit the brand website to view the model’s specification sheet or refer to the information provided on page 5.

IMPORTANT
Customers must present their vehicle for servicing within the specified time or mileage range from each Scheduled Service interval during the eligibility period of the Service Plan. If a vehicle is presented outside the valid eligibility periods for the nominated Scheduled Service interval, the Service Plan may not apply to the vehicle. If a vehicle is presented before the Scheduled Service interval, the relevant service may be performed early within the Service Plan Period and the next service interval will commence from that time and or distance. This will bring all future intervals forward by the corresponding time and or distance. Unfortunately, a customer or vehicle may not have or carry out more services than what is costed or provided for within the Service Plan policy on a vehicle.

Unfortunately, failing to have the vehicle serviced, maintained, and corrosion inspected, within 1500km or 1 month of the stipulated service interval, may invalidate applicable warranties, void a service plan or an owner may only have proportional warranty cover for failures.

SERVICING AND MAINTAINING YOUR VEHICLE

For complete peace of mind and value, we recommend that you always service, maintain, and repair your vehicle at a GWM Dealership throughout the lifespan of the vehicle at the prescribed interval according to the specific service schedules.
This is to ensure that the vehicle is inspected and components are replaced or maintained (e.g. all filters, oil, spark plugs, coolant) at the correct time and mileage as per schedule to ensure the vehicle will continue to serve the owner economically with reliability and component durability. Furthermore, lack of or late servicing causes premature wear and tear of components and long-term damage. In addition, a vehicle could be subject to safety recalls, service product updates, or other such software updates, and if the vehicle is not presented on time for service, it could fail or start to have drivability concerns. Indirectly too, any vehicle that is not serviced or maintained on time will not perform at its optimum and will become uneconomical.

Unfortunately, failing to have the vehicle serviced, maintained, and corrosion inspected, within 1500km or 1 month of the stipulated service interval, may invalidate applicable warranties, or an owner may only have proportional warranty cover for failures. It is important to note that if any warranty- related repairs or claims are to be validated and approved by GWM South Africa, then proof and record of all services, specified parts, oil grades, fitments, checks, and work carried out by the specific Service Schedule for your vehicle will always be required. (GWM Service Schedules are available from your closest Dealer)

ANY ROUTINE AND SCHEDULED SERVICE OR MAINTENANCE PRESCRIBED, CAN NOT BE SKIPPED OR MISSED DURING THE LIFESPAN OF THE VEHICLE, IRRESPECTIVE OF MISSING OR BEING LATE FOR SCHEDULED SERVICING OR MAINTENANCE

ALWAYS SERVICE ON TIME, AND BRING SERVICING IN LINE WITH INTERVALS WHEN APPLICABLE OR BEING LATE

Severe Operating Conditions:
Vehicles operating under extreme conditions require a 5,000km interval (e.g. Security vehicles, Mine vehicles, and any other severe operating condition operations)

OWNERS RESPONSIBILITY AND CARING FOR YOUR VEHICLE
You are responsible for ensuring that your vehicle is operated and maintained according to this guide for the warranty to be applicable and valid. In the unfortunate event of non-adherence, an owner might be faced with proportional or no warranty cover for a failure, and a full warranty void might be applicable.
GWM S.A. recommends that you always service, maintain, and repair your vehicle at a GWM Dealer or GWM Approved Repairer throughout the lifespan of the vehicle. Visit our brand websites to find your closest GWM Dealer.

BENEFITS AND ADVANTAGES OF ONLY USING THE GWM-APPROVED DEALERS AND GWM APPROVED REPAIRER NETWORK

• Your vehicle investment will always be original and taken care of with special care in line with GWM’s Quality Standards
• You build on a trusted relationship with your GWM Dealer who will always take care of you at all times and when needed most.
• With an extensive Dealer network with Nationwide warranty and support, peace of mind is always guaranteed.
• In case of disputes, GWM Dealers can always be counted upon in terms of being reasonable, fair, and supportive.
• A GWM Dealer service history is always favorable and appreciated by GWM when any Policy assistanceise considered toward in or out-of-warranty repairs or proportional warranty-covered failures.
• GWM Dealers offer courtesy and mobility support options when your vehicle is in for service, maintenance, or unscheduled repair
• GWM Dealers have trained and experienced technicians who know your vehicle best and follow the correct procedures and service schedules
• The right components are replaced at the right time, including checks, adjustments, and software updates are all completed on your vehicle including any outstanding product recalls applicable.
• Your vehicle will always be diagnosed with specialized tools and repaired with GWM Genuine Parts with expert backup and warranties from GWM.
• Only GWM Genuine parts are fitted which keeps the vehicle original and authentic which maintains and adds to its overall value.
• Ultimately, more favorable trade-in values will always be considered by GWM dealers and other buyers when trading the vehicle in the future with a traceable full GWM Dealer service and maintenance history. Prospective buyers will value a full vehicle lifespan GWM Dealer service history with confidence.

IMPORTANT WHEN NOT SERVICING YOUR VEHICLE AT A GWM DEALER
It is imperative to note that you will carry the risk and responsibility to ensure the following is always requested, carried out, and retained for reference and record keeping for any disputes or warranty-related failures that may occur on your vehicle.

• Confirm that the independent service provider you use, has adequate insurance cover, for potential damage or warranty void as a result of their workmanship, non-adherence to the service schedule, and or parts being fitted. (always insist on using GWM Genuine Parts)
• Insist that the service center confirms through GWM S.A or a GWM Dealer that the vehicle is free of outstanding recalls or service updates applicable
• Request a copy of the completed GWM Service Schedule and Corrosion Inspection followed for your specific vehicle
• Request a detailed invoice outlining all part numbers, part brands, oil grade specifications, and quantities used on your vehicle
• Ensure that any services or repairs carried out are updated on the GWM Online Service and Repair System
• Enquire about any written national parts and workmanship warranties applicable to the work completed or carried out
• Retain all copies of invoices, service schedules, corrosion inspections, and proof of liability cover insurance from the independent service provider you use

Unfortunately, failing to have the vehicle serviced, maintained, and corrosion inspected, within 1500km or 1 month of the stipulated service interval, may invalidate applicable warranties, void a service plan or an owner may only have proportional warranty cover for unfortunate failures.

I, the undersigned, acknowledge that I have read and understood the Warranty Terms & Conditions, which have been clearly explained by the GWM Dealership. I understand that this Guide and the Owner’s Manual contain important information regarding the servicing, maintenance, care, safety, and efficient use of the vehicle and possible risks of accident, failure, and injury that may result from improper use of the vehicle.

NEW VEHICLE SERVICE PLAN COVERAGE

• The Service Plan will start on the date of sale of the new vehicle and continue for a period as stipulated or as applicable to the specific model of vehicle.
• The Service Plan covers standard scheduled services carried out by GWM Dealers only and ibythe specified vehicle service schedule. This includes service parts, labor, consumables, and lubricants required to carry out the specified service for vehicles operating in ‘normal’ driving conditions.
• The Service Plan is only applicable to specific vehicles distributed and sold by GWM South Africa and not applicable to any imported vehicles not distributed by GWM South Africa.
• An owner is encouraged to have all services carried out by a GWM Dealer in a country where the service plan is valid and applicable.
• In the event an owner has to service their vehicle at a GWM Dealer outside of an applicable country, for example, Mozambique, Zambia, Zimbabwe, and Malawi, the owner will be responsible for settling the servicing costs. All servicing costs can be claimed from an approved GWM Dealer where the Service Plan is applicable. The owner can request assistance with the payment OR recovery (to choose) of the servicing costs from an approved GWM Dealer up to the benefit limits as predetermined under the vehicle-specific service plan and interval. Proof of all invoices and costs will be required by the GWM Dealer.

The Service Plan excludes the following items:

• replacement of wear and tear items such as tires, brake pads, wiper blades, drive belts, and other exclusions.
• Fluids and lubricants not specified as part of the relevant Scheduled Service
• Additional repairs found and required at the time of service not specified as part of the relevant Scheduled Service
• Accident damage
• Repairs or additional work for vehicles operated in ‘Severe’ conditions;
• Fitment of non-genuine parts
• Vehicles that have been used in ‘Severe’ operating conditions may require additional work and additional servicing at more frequent intervals. Any such additional work and additional servicing is not covered by the Service Plan and is subject to additional charges.

WARRANTY COVERAGE

5-YEAR / 100,000 WARRANTY – LIMITED COVERAGE ITEMS

discs, wiper arms, inner and outer wheel bearings, shock absorbers
6 months or 5,000km| Brake pads, brake linings, wiper blades, relays, spark plugs, filters, smart key batteries
1 Year or 20,000km| Appearance parts, decals, interior and exterior trims and panels (moldings, weatherstrips, seats, seat covers, door panels, door handles, steering wheel, dashboard panels, dashboard vents, and other trim)
1 Year / unlimited km| 12V Vehicle Battery for manufacturing defects (the battery manufacturer’s warranty will apply if replaced during warranty)

Other exclusions

• Any fair wear and tear items or premature driver/owner-influenced wear and tear due to improper use or negligence
• Tires, glass, windscreens, sunroof glass, aircon refrigerant refill, speakers, seats, wheel alignment, bulbs, and fuses (only covered if the failure is due to manufacturing or quality defects)

WARRANTY COVERAGE

EXCLUSIONS – 5-YEAR / 100,000KM WARRANTY AND 8-YEAR / 150,000KM HIGH VOLTAGE WARRANTY

The New Vehicle Warranty will not apply or only be proportionately applied in any of the following circumstances subject to approval:

• If the vehicle services were not carried out at the specific service interval and by the specific service schedules for the vehicle
• failing to have the vehicle serviced, maintained, and corrosion inspected within 1500 km or 1 month of the stipulated interval
• Failing to present the Vehicle to a GWM Dealership or a GWM Approved Body Repairer as soon as a warranty-related problem exists or is detected
• Any vehicle subjected to any form of competitive use or modifications
• Normal fair wear and tear, accident damage, negligence, drive abuse, or consequential damages
• Failure, damage, or premature wear caused by fitment of non-genuine parts, non-approved accessories, or non-approved service updates
• Tightening of bolts, screws, nuts and the repair of squeaks and or rattles
• Damage caused by low levels of engine oil, drivetrain lubricants, coolant, anti-freeze, or hydraulic fluid levels
• Shattered, chipped, or scratched windscreen glass, rear glass, sunroof glass, or door glass
• Normal deterioration or wear of interior or exterior trim due to exposure and or external causes of premature wear and tear
• Catalytic converter failure, due to contamination, incorrect fuel usage, and overfilling of engine oil
• Tyre wear and tear
• Replacement of bulbs, fuses, lubricants, grease, filters, anti-freeze, or consumables that are not warranty claim or failure mode related
• Performance-related engine tuning, software upgrades, or dynamometer tuning.
• Damage is caused by overloading, theft, water flooding, acts of God, or fire.
• Slight deviations not confirmed as a defect or affecting the quality or function of the vehicle are considered characteristic of the vehicle
• Any economic loss including (without limitation) payment for the loss of time or pay, inconvenience, loss of vehicle use, vehicle rental expense, lodging bills, food, other travel costs, storage charges, and other incidental or consequential loss or damage, such as fuel, telephone, travel, loading inconvenience, commercial and/or personal loss and loss of the use of the vehicle.
• Repatriation of vehicles
• Any vehicle where the odometer mileage has been altered
• Airborne “fallout”, industrial fall-out, acid rain, salt, hail and wind storms, or other Acts of God.
• Paint scratches, dents, or similar paint or body damage that are not warranty-relaThe actiontion of road elements (sand, gravel, dust, or road debris) which results in stone chipping of paint and glass damage. Including other damages to parts e.g. Radiators, Air-conditioning condensers, oil coolers, etc
• Damage caused by the use of contaminated or incorrect fuels in the vehicle or by overfilling of fuels and lubricants

5-YEAR / 100,000KM WARRANTY – WHAT IS COVERED?

• Engine
  All internal parts, engine block, cylinder head, gaskets, oil seals, water pump, intake and exhaust manifolds, turbocharger and waste-gates, fuel pumps, flywheel, l,s, and flywheel ring gears. Flywheels are not covered for normal fair wear and tear of the clutch surface.

• Engine and Management System
  The Electronic Engine Control Unit (ECU), and all electronic engines, sensors, and actuators are covered.

• Transmission and Management System
  All internal parts, gears, torque converters, control units, housings, gaskets, oil seals, bearings, shafts, countershafts, selector forks, and shafts.

• Drivelines and Final Drives
  All internal gears, shafts and bearings, axle shafts, constant velocity joints, universal joints, driveshafts, and prop shafts are covered. Rubber boots, gators, or protective rubbers are only covered against manufacturing or material defects for 1 year/20,000km.

• Clutch System, Clutch Plates, Pressure Plates and Release Bearing s
  This is a wear and tear item due to driver influence and is only covered for mechanical and manufacturing defects for 1 year or 20,000km.

• Steering
  Linkages, joints, rack and pinion, power steering pump, power steering rack and pinion, and electric power steering are covered. Rubber boots, gators, or protective rubbers are only covered against manufacturer or material defects for 1 year/20,000km.

• Front and Rear Suspension
  Upper and lower control arms, control arm shafts and bushings, upper and lower ball joints, kingpins and bushings, stabilizer bars, and bushes are covered for mechanical failures due to manufacturing defects.

• Brakes
  All major components including ABS/EBD systems are covered for manufacturing defects. Brake pads, and brake linings (normal wear and tear) are excluded.

• Airbag Systems
  Airbags and SRS (Supplementary Restraint System) systems are covered for manufacturing defects

• Exhaust
  Exhausts are only covered for manufacturing defects, excluding wear and tear or condensation damage. (subject to inspection as applicable)

• Emission Control
  Catalytic converters, Lambda sensors and purge valve canisters with PCVs are only covered for manufacturing defects. Failure due to incorrect fuel is not covered. Overfilling with engine oil or fuel will lead to premature wear. (subject to inspection as applicable)

• Electrical
  The alternator, regulator, starter motor, and windscreen wiper motors (front and rear) are covered for manufacturing defects. Headlights or sealed units are covered for water entry or manufacturer defects.

• Air-conditioning Systems
  Original air conditioning systems are covered for mechanical and manufacturing defects. Refrigerant charging (gassing) of systems is not covered.

• Audio and Infotainment Equipment
  Infotainment, radios, and electrical antennas are covered for 3 years/100,000km for manufacturing or electrical defects. Radio speakers are excluded.

• Accessories
  The supplier of our genuine accessories provides a warranty in respect of the accessories for the period specified. GWM South Africa will not be liable for any damage caused by the fitment of any non-approved accessories to a vehicle.

Body and Paintwork Warranty
The body and paintwork are covered for 5 years and are validated subject to the annual paint and corrosion inspections being carried out at a GWM Dealer at the vehicle’s specified service intervals.

The following are excluded from the above warranty:

• Any damage to the exterior paint or clear coat of the vehicle.
• User damage, including scratches, stone chips, dents, etc.
• Paint surface damage caused by chemicals, industrial fall out, bird droppings, or water stains.
• The dome of the vehicle.
• Any modifications to the bodywork of the vehicle, including the fitting of vehicle accessories

Rust, Paint, and Perforation
Covered for 5 years, validated subject to the annual paint and corrosion inspections being carried out at a GWM Dealer at the vehicle’s specified service intervals.

Rust/Corrosion
Rust is the corrosion of any panel of the vehicle from the outer surface of the paint to the inner surface of the sheet metal

Perforation
Perforation is corrosion from the surface of the sheet metal to the outer finish of the paint

Rust/Corrosion Prevention
Always take proper care of your vehicle to prevent rust or corrosion. The body of your vehicle should be washed weekly with a mild detergent and rinsed with clean water. Regular waxing will enhance the appearance of the vehicle and will assist in the prevention of corrosion. Vehicles parked unprotected and that are operated near waterfronts and industrial areas, must receive extra care regarding regular washing and waxing or risk proportional or no warranty cover upon failure or rusting. Any exposed bodywork must be attended to as soon as possible.

Corrosion Warranty Terms and Conditions

• Failure to service the vehicle on time, and to present the vehicle on time for the paint and corrosion inspections at a GWM Dealer will nullify the warranty
• Failure to notify a GWM dealer of rust concerns on your vehicle or failing to take the vehicle in for repairs of the affected area will nullify the warranty
• Vehicles operating under abnormally severe conditions on beaches, on mine dumps, dirt, and or loose gravel roads, and in coastal environments with high humidity and salt mist-laden air, require added protection. These conditions add to rapid paint, body, and certain mechanical or electrical component deterioration. Depending on the environmental conditions under which the vehicle is expected to operate, it is the owner’s responsibility to take suitable steps to prevent the premature deterioration of the paint and bodywork, before commencement of operation. Regular cleaning and vehicle attention must be top priority in these conditions.

Any preventative measure expenses for paint and rust protection are for a customer’s account and not covered under warranty.

Additional Exclusions
If the rust or perforation is due to:

• External damage, including stone chipping.
• Replacement of parts not supplied by GWM
• Body repairs not carried out by an Approved GWM Body Repairer or GWM Dealer
• Industrial fall-out/pollution
• Chemical reactions
• Vehicles operating on beaches or waterfronts, or any abrasive road surface such as quarries or mines
• Repairs aand/ormaintenance of the vehicle by a workshop other than an authorized GWM dealership.
• Any modifications to any outer body panels or parts of the body, whether a re-shaping of the body panel or the addition of any bolt-on body panel and this modification or reshaping has not been authorized in writing by GWM SA.

Accident Damage
The warranty does not cover any accident or consequential damages. Should you have been involved in an accident and the vehicle has been repaired by an Approved Body Repairer, it is compulsory to have the vehicle inspected by a GWM Dealer, where this inspection must be recorded. This inspection must be done within 30 days of the vehicle having been repaired by the Approved Body Repairer.

HIGH VOLTAGE 8-YEAR / 150,000KM WARRANTY – WHAT IS COVERED?

• Power Battery and Power Battery System
  The power battery, control unit, power battery cooling fan system, high voltage wiring set, and power battery monitoring control system units

• DHT Hybrid Transmission and or EV/PHEV Drive System
  All electrical and internal parts, gears, housings, gaskets, control units, oil seals, bearings, shafts, countershafts, selector forks, torque, and drive motors.

• High Voltage Aircon System
  The high voltage compressor, high voltage wiring, and compressor high voltage control module. (excluding compressor oil and or refrigerant)

• High Voltage EV Charging Pile (Wallbox Vehicle Charger)
  The Charge Pile is covered for 2 years / 30,000km from the date of sale for manufacturing defects, excluding improper or non-certified compliant installation, load shedding, or surge damage.

The High Voltage New Vehicle Warranty will not apply or only be proportionately applied in any of the following circumstances subject to approval:

• If the vehicle’s long-term storage procedures were not adhered to as contained in the owner’s manual
• Failing to present the Vehicle to a GWM Dealership or aaGWM Approved Body Repairer as soon as a high-voltage warranty-related problem exists or is detected

GWM GENUINE AND GWM REMANUFACTURED PARTS

• Don’t compromise on Quality and always insist on and fit only GWM Genuine Parts throughout the lifespan of your vehicle.
• GWM Genuine Parts are specifically designed by GWM, to fit, function, and perform optimally with no adverse effects on other components or performance. GWM Genuine Parts keeps your vehicle original and authentic which maintains and adds to its overall value in the long term and throughout the life span.
• Backed up by GWM with full peace of mind nationwide 1Year or 20,000km mileage warranty, only GWM Genuine Parts are traceable in manufacture, and provide excellent value for money in terms of quality, running cost, and complete peace of mind.
• For more information or to order GWM Genuine Parts, please contact your closest GWM Dealer

IMPORTANT

• Customers must present their vehicle for servicing within the specified period or km range from each Scheduled Service interval. Unfortunately, failing to have the vehicle serviced, maintained, and corrosion inspected, within 1500km or 1 month of the stipulated service interval, may invalidate applicable warranties, void a service plan or an owner may only have proportional warranty cover for failures.
• Any Genuine Parts not fitted by a GWM Dealer may carry proportional or no warranty cover if it is uncovered that the root cause of the Genuine Part failure or subsequent other component or consequential vehicle failures is due to workmanship, installation, and or non-approved related parts or workmanship.

FREE 24HR ROADSIDE ASSISTANCE – CALL 086 111 2022
24 HRS/DAY and 365 DAYS/Year CALL 086 111 2022 (toll-free in South Africa)

• We are always dedicated to ensuring that our GWM owners enjoy stress-free motoring and in the event of any unforeseen breakdown or any roadside-related covered incident, we will be dedicated to assisting you and your valued passengers to your destination as quickly, safely, and hassle-free as possible.
• All new GWM vehicles come with a FREE 5-Year/Unlimited km Roadside Assistance Plan which is available ANYWHERE AND ANYTIME in South Africa for 24 hours a day and 365 days per year.

Services Offered

• Towing. In the event of a breakdown of the covered vehicle to the nearest GWM Dealer.
• Stand by You – Safety at the side of the road.
• Changing flat tires and assistance to replace a tire (tire replacement for customer’s account)
• Out of fuel – Provision of fuel to a maximum of five liters. (fuel for customer’s account)
• Jump-start
• Mobile battery replacements (for the customer’s account).
• Key lockout service. (replacement keys for the customer’s account).
• Minor roadside running repairs such as electrical, immobilizer, battery, and related breakdowns.
• Transmission of urgent messages.

Accident Towing:
Not covered, and vehicle owners are to contact their Vehicle Insurance provider

CUSTOMER CARE

We are always committed to providing you with customer service and quality of the highest standard.
At GWM Dealerships, you will be contacted to ascertain your satisfaction with the Dealership post-visit. Our Dealers take pride in their service standards and would like to be provided with an opportunity to resolve any problems you may experience. Should you have any service queries or items of concern, please contact and explain your concern to the Dealership’s Service Manager. Should your query not be resolved at this point, you should then ask to speak to the Dealer Principal or Managing Director of the Dealership. In the event your concern is not resolved by the Dealer Principal or Managing Director, it is suggested that you refer the matter to GWM Customer Care. Your concern will then be logged and handled in conjunction with the Dealership concerned with every effort made to speedily resolve it to your satisfaction.

We are always here to assist you and any information; prompt customer assistance or support is simply a mere phone call or email away.
If the call or email is vehicle-related, always have and include your vehicle’s VIN/Chassis Number (on your license disc or bottom L/H windscreen area), registration number, and mileage in the correspondence.

Call us on 086 111 2022 or email: customer@haval.co.za
Mon-Fri 8:00am-5:00pm

APPROVED BODY REPAIRERS

INSIST ON USING A GWM-APPROVED BODY REPAIRER
In the event of an unfortunate vehicle accident, always insist and ensure that your vehicle will only be repaired by a GWM Approved Body Repairer. In the unlikely event that the vehicle is repaired by a non-approved Body Repairer, there are serious risks about vehicle reliability, safety, and no or proportional warranty cover•risk. (Approved Body Repairer listings are available online or from your closest Dealer)

INSIST ON THE USE OF ONLY GWM GENUINE PARTS
Genuine Parts are designed and manufactured with exacting standards including attention to detail to achieve precise levels of fit and function, making a significant contribution to your vehicle’s value reliability, performance, and integrity.
With Genuine Parts, there are no compromises. These are guaranteed to fit and work. Although non-genuine parts may seem like a replica of Genuine Parts, these are often made from low-grade materials. This inherent lack of quality makes non-genuine parts less effective and shortens their period of serviceability. Fitment of non-genuine parts will jeopardize the validity of your warranty (where applicable), which could have expensive consequences should major components fail and will impact negatively your vehicle’s resale value.

WHAT TO DO IN AN ACCIDENT SITUATION
If you are involved in an accident, stay calm and follow the steps below to make sure you and others remain safe:

• Check for injuries. If any serious injuries are incurred, call an ambulance or the police immediately
• If you are in an unsafe location and your car can be moved, drive it to the closest safe location
• If your car cannot be driven, make sure you and other passengers are away from other traffic or remain in the vehicle.
• Turn off the vehicle ignition and turn on your hazard lights to warn other drivers. If you have a safety triangle, place it on the road at least 5m from your vehicle.
• Gather the important incident, contact, vehicle, and insurance information from the other driver(s) if there is more than one vehicle involved. (take photos)
• Call your insurance company immediately and don’t allow your vehicle to be towed by any towing service other than your insurance provider’s authorized towing service.
• Report the accident to the police within 24 hours.

ADDITIONAL VEHICLE MAINTENANCE AND CARE

1. Wheel Alignment and Wheel Balancing
   It is affected by operating conditions such as corrugated roads or driving against the curb, rapid starts and stops, or tire skidding. Wheel alignment and balancing service contribute to longer tire life and better vehicle handling. We recommend wheel alignment checks and adjustments where required, at every service as applicable It is recommended to keep the wheel alignment check and adjustment report copies for future reference.

2. Tyre Rotation and Tyre Pressures
   Incorrect inflation pressures, rapid acceleration, quick stops, high vehicle speeds, and loads, all affect tire life and can cause uneven wear. Tires must be rotated regularly to ensure uniform wear and maximum life.

3. Paint and Trim
   These are affected by normal wear and exposure. Proper maintenance and care of these items can add to their appearance and durability.

4. Diesel Vehicles
   For all Diesel-powered derivatives, the fuel tank should not be run empty. The tank must be filled immediately if the low fuel level indicator illuminates. The Diesel Injection Pump is reliant on lubrication from the diesel fuel and any interruption in the flow of fuel will result in damage to the Injection Pump.

5. Vehicle Storage
   Should you consider storing your vehicle for any length of time, consult your GWM Dealer for the correct procedures to be adopted.

6. Check Weekly

   • Radiator or surge tank coolant level.
   • Windscreen washer bottle fluid level.
   • Brake and clutch master cylinder fluid level.
   • Tire pressures.
   • Engine oil level.
   • Check the operation of all external lights and indicators.

OILS AND OIL CONSUMPTION

Oil and Additives
Do not use any oil additives in your vehicle. These could result in increased operating costs and component failure. The oils, fuels, and fluids recommended and used at GWM Dealers meet the highest specification laid down by GWM for use under all operating conditions.

FACTS ABOUT OIL CONSUMPTION
Petrol and Diesel engines use oil to lubricate cylinder walls, pistons piston rings, and many other parts. With each stroke of the piston, a thin film of oil is left on the cylinder walls, and on the firing stroke, it is burned. If an engine burnt one drop of oil on every firing stroke, it would need approximately 400ml per kilometer. Consumption as this is unheard of. However, engines, irrespective of how efficient, do use some oil to prevent rapid engine wear. The rate of consumption depends upon the quality and viscosity of the oil, engine r/min, the temperature, and the amount of dilution and oxidization in the crankcase. If the engine oil is checked, it may indicate full on the dipstick, but this could be misleading due to the vehicle being operated for 2000km or more in the city or congested road conditions. This causes a build-up of condensation and unburnt fuel in the combustion chamber, which passes into the crankcase, and thus, gives a false dipstick reading. If the vehicle should then be driven at high engine r/min for a long journey, the unburnt fuel will boil off rapidly, and the vehicle then appears to consume oil. It is required to let the vehicle cool down for approximately two minutes before a reading is taken on the dipstick. High-speed operating conditions will greatly accelerate oil consumption due to the inability of the piston rings to scavenge the oil completely at higher r/min and high engine temperatures.
Automobile manufacturers have proved in tests that an internal combustion engine uses seven times the quantity of oil at 100km/h than it does at 60 km/h. No standard rate of consumption can be established because of the varying combinations and conditions, and as a guide, we consider the following as normal oil consumption on petrol and diesel engines.

Petrol and Diesel Engines
Oil consumption of up to 2,0 litres per 1,000 km during the first 10,000-15,000km of vehicle life is considered normal, as it takes approximately 10,000km for the piston rings to bed into the cylinder walls, and the normal consumption should then drop to approximately 1,5 litre per 15 000 km.

GWM reserves the right to test for the correct grade of oil, in case of any engine or component failure, to validate a warranty claim.

FUELS AND FUEL CONSUMPTION

Fuel and Additives
Do not use any fuel additives in your vehicle. These could result in increased operating costs and component failure. The oils, fuels, and fluids recommended meet the highest specification laid down by GWM for use under all operating conditions.

FACTS ABOUT FUEL CONSUMPTION
The industry standard, referred to as SANS 20101, is the standard used in South Africa. There are common misconceptions regarding how manufacturers conduct fuel consumption tests. For instance, there is no actual road driving with fuel metering equipment. The measurement is done by analyzing the quantity of the individual gases (Hydrocarbon, Carbon Dioxide, and Carbon Monoxide) being emitted from the exhaust by running the vehicle on a Chassis Dynamometer for just over 3 minutes to simulate. Therefore, it is imperative to note that the results obtained in such a controlled environment will differ from that obtained by customers in “real world” conditions. The measurement method defined by SANS 20101 (which is equivalent to ECE R101) is prescribed and legislated by the Government in terms of the Compulsory Specifications for Motor Vehicles and used by all Vehicle OEMs in South Africa, without exception.

It is critically important that when any fuel consumption testing or comparison is done on a vehicle, it is clear up front that one cannot replicate/compare the testing conditions especially (urban, extra-urban, and combined) results achieved on the vehicle or customer’s log with that of the SANS figures we are legal to list about CO2 and consumption conducted in a lab with the vehicle on a chassis dynamometer. Further, the showroom sticker and listed fuel consumption figures (in Vehicle brochures, etc) are for the consumer to compare different manufacturer’s vehicles. Those figures are achieved and recorded by conducting a set of specific tests under specific conditions within a laboratory on a rolling dynamometer. Furthermore, the urban and extra-urban conditions/cycles are conducted respectively with specific durations, vehicle speeds, air pressure, engine temperatures, no use of accessories, etc. within the laboratory on a rolling dynamometer. These tests are not conducted on the (normal day) road and that’s why a consumer’s results will vary (from the ‘sticker/brochure’ and consumer vs consumer etc) due to the endless variables from consumer to consumer on normal roads and not excluding the various conditions and usage patterns (e.g. fully loaded with goods/passengers or not, vehicle accessories used like air conditioner, canopies fitted, reef vs sea level atmospheric pressure, road gradients/inclines, traffic driving, tire pressures, stop-start and acceleration driving styles, motorway cruising speeds, gear shifting)

Diesel Engine Fuel
Low Sulphur diesel (50ppm or lower) is the recommended fuel, for use in your diesel vehicle

Petrol Engine Fuel
Only unleaded fuels are to be used in all petrol vehicles.
GWM reserves the right to test for the correct grade of fuel or fuel quality, in case of any engine or component failure, to validate a warranty claim.

Happy Motoring

• Great Wall Motors South Africa
  24HR Roadside Assistance

• Tel: 086 111 2022 (Covers within borders of South Africa only)

• Customer Care Tel: 086 111 2022 (Mon-Fri 8 am-5 pm)

• Customer Care Email: customercare@haval.co.za

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