RIESE M LLER E Bikes and Cargo Bikes Owner’s Manual

June 1, 2024
RIESE M LLER

RIESE M LLER E Logo Translation of the original
Owner’s manual
E-Bikes and Cargo Bikes

Thank you for protecting our environment by riding a bike.
Cycling unites
We are delighted that you have chosen a Riese & Müller E-Bike. Our E-Bikes are made to become your daily companion. As such, they make a decisive contribution to modern mobility, for which we would like to thank you. These operating instructions contain important information to ensure that you ride safely and enjoy your E-Bike for as long as possible. Please read them carefully.
We wish you a pleasant journey at all times!
Your Riese & Müller team

EC Declaration of Conformity

according to Machinery Directive 2006/42/EC
Riese & Müller GmbH, Am Alten Graben 2, 64367 Mühltal, Germany
Brand: Riese & Müller
Models: Carrie, Charger4, Charger4 Mixte, Cruiser, Cruiser Mixte, Cruiser2, Cruiser2 Mixte, Culture, Culture Mixte, Delite, Delite4, Homage, Homage4, Load 60, Load 75, Load4 60, Load4 75, Multicharger, Multicharger Mixte, Multicharger2, Multicharger2 Mixte, Multitinker, Nevo, Nevo4, Packster 70, Packster2 70, Roadster, Roadster Mixte, Roadster4, Roadster4 Mixte, Supercharger, Superdelite, Swing, Swing4, Tinker2, Transporter 65, Transporter 85, Transporter2 65, Transporter2 85, UBN Five, UBN Seven, UBN Six
Product description/type: E-City and E-Trekking
Models: Delite mountain, Superdelite mountain
Product description/type: E-MTB
Model year: 2024
For the designated products, we confirm that they meet the requirements of the following European Directives and thus comply with the relevant Community harmonisation legislation:

  • 2006/42/EC Machinery Directive
  • 2014/30/EU Electromagnetic Compatibility (EMC) Directive or 2014/53/EU Radio Equipment Directive.
  • 2014/35/EU Low Voltage Directive
  • 2011/65/EU Restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS Directive)
  • 2012/19/EU Waste electrical and electronic equipment (WEEE Directive)
  • DIN EN ISO 12100:2011 Safety of machinery – General principles for design – Risk assessment and risk reduction
  • DIN EN ISO 20607:2019 Safety of machinery – General principles for design – Instruction handbook
  • DIN EN 15194:2017 Cycles – Electrically power assisted cycles – EPAC Supplementary for the type E-MTB:
  • DIN EN 15194:2017 Cycles – Electrically power assisted cycles – EPAC Supplementing DIN EN ISO 4210:2015 Cycles – Safety requirements for bicycles (MTB)

Location: Mühltal, Germany
p.p. Markus Papke
Chief Innovation Officer|

Date: 01/02/2024

Felix Ströder

Head of Development

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Notes and requirements

General information
Carefully read this entire manual on your E-Bike before riding it for the first time. Please observe the following symbols:
Warning!
Indicates a potentially imminent danger. If not avoided, crashes and serious injuries can occur.
E.g.: riding with a poorly secured load.
Note
Indicates a potentially harmful situation. If not avoided, material damage to the E-Bike or its components can occur.
E.g.: not maintaining the prescribed minimum tire pressure.
For your own safety perform the quick check according to the chapter “Before every ride” before every ride.

http://www.r-m.de/downloads

You can find the manufacturer’s user manuals for all installed components at www.r-m.de/downloads.

RIESE M LLER E Bikes and Cargo Bikes - QR CODE 2 http://www.r-m.de/register

Register your E-Bike at www.r-m.de/register to benefit from the extended premium warranty.

RIESE M LLER E Bikes and Cargo Bikes - QR CODE 3 http://www.r-m.de/video-guides

This manual primarily covers safety-relevant aspects regarding your E-Bike. Operating instructions for gears, display, battery removal or accessories, for example, can be found in our videos at www.r-m.de/video- guides.

RIESE M LLER E Bikes and Cargo Bikes - QR CODE 4 http://www.r-m.de/rx-service

If your E-Bike has an RX Chip, this will only be activated after you have booked the desired RX Services. Information on the functions and the service can be found at www.r-m.de/rx-service.
For any other questions, please send us an e-mail at rx- [email protected].
For all other questions please contact your dealer.
Safety information
Warning!

This manual includes quick checks which may need to be done before a mandatory inspection is due, which needs to be carried out by a dealer.
Never perform work on your E-Bike beyond this. It requires specialist knowledge, specific tools and skills which is why it can only be carried out by a dealer.
Never ride your E-Bike if assembly work has been carried out incompletely or improperly.
This would compromise your own safety and that of other cyclists and motorists.
Warning!
When getting onto your bike with the assistance mode turned on, your E-Bike will start moving as soon as you put your foot on the pedal.
Apply the brakes first as the unfamiliar thrust can cause unsteadiness and in the worst case falls, accidents and hazards.
Do not get on by putting one foot on the pedal and trying to swing your other leg over the bike; in this case the E-Bike would immediately move forwards.
Warning!
Switch off the E-Bike system and take out the battery before carrying out any work on your E-Bike, e.g. assembly or maintenance work, or before transporting it.
Unintentional activation of the E-Bike system poses a risk of injury.
Note
Even though there is no official age restriction for riding the 25:km/h models, for reasons of safety we advise you not to let children and young people under the age of 14 ride them in traffic.
Note
If you have not ridden a bike for a while or feel unsafe in some situations, we recommend attending an E-Bike riding course.
Note that you will generally be travelling much more quickly than usual. Ride with anticipation and be ready to brake as soon as unclear situations or potential hazards come into your field of vision.
Also bear in mind that pedestrians will not hear you if you are approaching at high speed.
Therefore, ride with particular consideration and anticipation on cycle paths and combined cycle and pedestrian paths to avoid accidents. If necessary, use the bell or horn in good time as a warning.
In traffic, always wear light-coloured clothing suitable for cycling, with tight-fitting trouser legs and footwear that matches the pedal system fitted on your bike.
For reasons of safety when riding, we recommend that you wear a suitable helmet at all times.
Note
Secure your E-Bike against theft and unauthorised access every time you park it.
Legal requirements
If you want to ride your E-Bike on public roads, it must be equipped in accordance with national regulations. Legally our 25 km/h models are treated in the same way as conventional bikes in most EU countries and are governed by the same regulations.
Note
Before using your E-Bike, ask your dealer for advice and information about the specific legal situation in your country. S-Pedelecs (HS models) in particular are subject to special rules that are not listed here. Note country-specific and regional deviations for S-Pedelecs with regard to the following points:

  • Driving licence
  • Compulsory insurance and, if applicable, compulsory registration
  • Obligation to wear a helmet
  • Regulations on the use of cycle paths and forest tracks
  • Transport of children/passengers
  • Trailer

The A-weighted emission sound pressure level at the rider’s ears is below 70 dB(A).
Intended use
Your Riese & Müller E-Bike has been developed with regard to its specific intended use and can be classified in one of the following categories. You should not load your E-Bike beyond its intended use.
Category 1
Intended use: Commuting and leisure riding with moderate exertion
E-Bike type: Road E-Bike without rear wheel suspension
Description: Refers to E-Bikes used on normal paved surfaces where the tires should maintain contact with the ground at average speed.
Typical speed range [km/h]: 15 to 25, HS models: 15 to 45
Intended drop/jump height [cm]: < 15
Category 2
Intended use: Leisure riding and trekking with moderate exertion
E-Bike type: Road E-Bikes with full suspension or GX option
Description: Refers to E-Bikes to which condition 1 applies and which are also used on unpaved roads and gravel paths with moderate climbs and descents. Under these conditions, contact with uneven terrain and repeated loss of tire contact with the ground may occur. Drops are limited to 15 cm or less.
Typical speed range [km/h]: 15 to 25, HS models: 15 to 45
Intended drop/jump height [cm]: < 15
Category 3
Intended use: Sports riding with moderate technical demands from the trails
E-Bike type: Road E-Bikes with full suspension and GX option
Description: Refers to E-Bikes to which conditions 1 and 2 apply and which are also used on rough trails, uneven unpaved roads and difficult terrain as well as undeveloped trails, and for which technical skill is required. Jumps and drops are less than 30 cm.
Typical speed range [km/h]: 15 to 45
Intended drop/jump height [cm]: < 30
Category 4
Intended use: Sports riding with very challenging technical demands from the trails
E-Bike type: E-MTB
Description: Refers to E-Bikes to which conditions 1, 2 and 3 apply and which are used for descents on unpaved trails at speeds of less than 40 km/h. Jumps may exceptionally be 80 cm if the landing area has a gradient of more than 30°.
Typical speed range [km/h]: 15 to 40
Intended drop/jump height [cm]: < 80
Riese & Müller E-Bikes are not approved for participation in competitions.
The operating, maintenance and servicing conditions described in this manual are part of the intended use. No liability or liability for defects (warranty) shall be accepted if the use of the E-Bike deviates from this intended use, if safety instructions are not observed, in the event of overloading or if faults are not properly rectified. Similarly, no liability and liability for defects shall be accepted in the case of assembly errors, wilful intent, accidents or if the care and maintenance specifications are not complied with. Any modification of the gear transmission ratios and alterations to the electrical system (tuning) voids all claims under liability for defects and guarantees.

Note
Commercial use
Pursuant to the European Approval Regulation (EU) No 168/2013, the durability for an E-Bike of vehicle class L1e-B is 16,500 km. We also use this figure as a basis for our E-Bikes with motor assistance up to 25:km/h.
Commercial use, as well as renting or leasing, place a considerably higher demand on the bike. For this reason, where applicable we reserve the right to reject any material defects that occur in commercially used vehicles and that arise due to exceeding the service life (16,500 km) of the bike or component within the statutory liability for defects period. To fully cover all material defects within the liability for defects, proof of inspections carried out according to the maintenance schedule is required.
Your E-Bike is generally only approved to transport a single rider. Exceptions are our Cargo Bikes where they are equipped with appropriate seats or if transporting a child in a suitable child seat or child trailer. Please observe the regulations of your national legislation and the permissible total weight (see “Weight specifications”).
Note
Permissible total weight =
weight of rider + weight of E-Bike + weight of load + weight of trailer

Before the first ride

When you collect your E-Bike from an authorised dealer, your E-Bike has already been put into a condition ready to ride to ensure safe operation. Your dealer has performed a final inspection and a test ride.
If you have received your E-Bike via Home Delivery, your E-Bike has already been put into a condition ready to ride at the factory and a final inspection has been carried out. If assembly is required, follow the enclosed assembly instructions. This also includes explanations on how to adjust the seat position and suspension, how to operate the drive system and how to handle the battery.
Since every E-Bike has different riding and cornering behaviour, you should familiarise yourself with the steering, cornering and braking behaviour away from traffic, on flat roads and slopes, both with and without a load. Cargo Bikes or new bike concepts in particular can differ from the riding behaviour you are accustomed to. Familiarise yourself with the function of all controls. To help you get started, you can find expert videos on a variety of topics at www.r-m.de/video-guides.

Brake system
Warning!
Modern brakes are far stronger than simple rim or drum brakes. Check that the configuration of the brake levers matches what you are used to. Otherwise, discuss the configuration of the brake levers with your dealer. By default, the brake lever for the front brake is on the left and the brake lever for the rear brake is on the right (reversed for countries where traffic drives on the left). Test the brakes a few times away from traffic first. Slowly approach stronger braking. Careless braking can cause a crash. The braking distance increases in wet conditions.
The front wheel of Cargo Bikes can lock more easily when braking, which can lead to a crash when cornering.
Before braking for the first time, the brake discs should be thoroughly degreased with brake cleaner or white spirit. The brake pads only develop their final braking power during the running-in phase. To do this, accelerate to 25–30 km/h on a level road and brake to a standstill. Repeat this process 30 times for each brake. The brake pads and discs are now run in and offer optimum braking performance.
Warning!
When fully loaded, the riding behaviour is altered and the braking distance becomes longer. The braking distance will also be extended on slopes. Test the riding and braking behaviour with and without a load first in order to get used to the differences in behaviour.

Drive system / display and gears
Ask your dealer to explain how to use the drive system, the display and the gears or watch our videos at www.r-m.de/video-guides.
You can switch the system on and off using the buttons on the controls on the battery or on the remote control on the handlebar. You can also select various assistance modes, display the remaining battery capacity and choose various speedometer functions if necessary. Once switched on, you activate the system by starting to pedal; motor assistance will now be available. Start your first ride with the lowest drive assistance and get used to the extra thrust.
For an EMERGENCY STOP, pull the rear brake lever and stop pedalling. The E-Bike comes to a stop.
Familiarise yourself with the drive system, the display and the gears away from traffic. For more information on how to use all installed components, see www.r-m.de/downloads.

Seat position
Ask your dealer to adjust and explain the ideal seat position.
Warning!
Familiarise yourself with how your different shoes grip on the pedals. Depending on the material of your shoe soles or in cold and/or wet weather, pedals can become slippery. Suspension
Ask your dealer to adjust and explain the suspension.
In order for the suspension fork and shock absorber to function optimally, they must be adjusted to the rider’s weight, riding posture and intended use. When sitting up, the suspension fork and shock absorber should dip by approx. 20% of the maximum suspension travel.
Warning!
The rear suspension alters the distance between the pedals and the ground when riding. When going into a bend or when riding over bumps in the road, keep the crank arms in a horizontal position to prevent the pedals from touching the ground and to avoid a potential crash.

Battery
Ask your dealer to show and explain how to insert and remove the battery or watch our videos on this subject at www.r-m.de/video- guides. Ensure that the battery is properly in place each time it is inserted. Push the battery into its holder until it clicks into the lock. Remove the key from the lock and pull the battery to check if it has indeed locked into place. On some E-Bikes, the battery is fixed to the frame, suspended either horizontally or vertically. Make sure you hold the battery with one hand before turning the key in the lock so that the battery does not come loose and fall down. This can cause injuries and damage the battery.

Warning!
Batteries that have not been properly inserted can come loose during a ride and fall out. This can cause a crash and damage the battery. When inserting the battery, make sure that it engages correctly and check that it is firmly in position.

Recommended temperature ranges

Temperature during charging (°C) 0 … +40
Temperature during operation (°C) -5 … +40
Temperature during storage (°C) +10 … +40
Recommended state of charge during a break in use (%) 30–60
Recommended charging cycle when the battery is not used for a longer period

every 6 months

Carriers / child seats
Please note that it is not permitted to modify carriers in any way. Only use tested and approved child seats.
Trailer / trailerbikes
Full-suspension Riese & Müller E-Bikes are only approved for use with two- wheel trailers. The maximum trailing load (trailer incl. cargo load) is 50 kg.
Riese & Müller E-Bikes without rear wheel suspension are also approved for use with single wheel trailers and trailerbikes. The maximum trailing load with single wheel trailers and trailerbikes is 30 kg.

Before every ride

Only ride if you have carried out the following quick check in full and have not detected any faults. In case of doubt, see your dealer. A defective E-Bike can cause accidents.
Note
After a fall or accident, if possible you should only start using your E-Bike again once your dealer has checked it for possible damage.

Quick check
Check the following points on your E-Bike before every ride:

  • Quick-release skewers/axles are securely fitted and are firmly closed.
  • Screw connections are neither loose nor do they rattle.
  • The handlebars are firmly fixed (check both handlebar and stem for movement; for height-adjustable stems, check the pin is engaged) and do not show any unusual behaviour when steering left and right (e.g. play in the steering, uneven resistance or softer/less direct steering feel than usual).
  • Wheels and tires turn easily and are sufficiently true. Check the air pressure and condition of the tires and that the valves are seated straight.
  • Front and rear lights work and are correctly adjusted.
  • Brake levers have a clear pressure point and cannot be pulled all the way to the handle.
  • Brake pads and brake discs are intact and free of grease/oil. Also check them for wear.
  • There is no leakage of oil at any point on the brake system when you pull and hold the brake levers.
  • The brake anchor for coaster brakes is firmly attached.
  • The battery is firmly in place after being inserted. The battery must engage in the lock with an audible click.
  • The transport boxes are properly fastened and securely locked.
  • The load is properly secured. There must be no loose fasteners that can get caught in the wheels (e.g. ends of lashing straps hanging down).
  • The permissible total weight, taking into account the specified individual payloads, is not exceeded (see “Weight specifications”).
  • There is no rattling. There are no unusual riding noises and the ride does not feel spongy.
  • The load is evenly distributed. The riding behaviour and braking distance might change as a result.
  • The lights and reflectors are not covered.

Components: function and handling

Quick-release skewer / Q-Loc quick-release axle / quick-release axle
Warning!
Never ride an E-Bike without first having checked that the wheels are securely fixed!
Should a wheel come loose during the ride this will cause a crash.
Design of quick-release skewers
The quick-release skewer consists of two parts: the hand lever A and the clamping nut B.
The hand lever A generates a clamping force. The clamping nut B on the opposite side is used to adjust the preload.

RIESE M LLER E Bikes and Cargo Bikes - Figure 1

Handling quick-release skewers

  1. Open: Flip hand lever A so that it reads “Open” on the inner side. To further release the quick-release skewer, turn the clamping nut B anticlockwise.
  2. Close: Hold the open hand lever A with one hand and turn the clamping nut B clockwise with the other hand. Tighten the clamping nut B until sufficient initial tension is achieved. Now, using the ball of your hand, flip the hand lever A so that you can read “Close” on the outer side. The lever force should increase significantly in the second half of the closing motion.
  3. Check: Check the quick-release skewer is secure by trying to turn the closed hand lever A. If the hand lever A can be turned in a circle, the wheel is not sufficiently secured. In this case, open the hand lever A and increase the preload on the clamping nut B.

RIESE M LLER E Bikes and Cargo Bikes - Figure 2

Design of the Q-Loc quick-release axle
The quick-release axle consists of two firmly connected components, the hand lever A and the nut B. The hand lever A creates a clamping force and the nut B sets the preload.

RIESE M LLER E Bikes and Cargo Bikes - Figure 3

Handling the Q-Loc quick-release axle

  1. Open: Flip hand lever A so that it reads “Open” on the inner side. To release further, press nut B towards hand lever A and turn it clockwise until the claw is locked. Then pull the quick-release axle out by hand lever A.
  2. Close: Turn the nut B anticlockwise until the claw is released from the lock. With the claw open, push the quick-release axle through the fork and hub until it engages with an audible click. Using the ball of your hand, flip the hand lever A so that you can read “Close” on the outer side.
  3. Check: Check the quick-release axle is secure by trying to turn the closed hand lever A. If the hand lever A can be turned in a circle, the wheel is not sufficiently secured. In this case, open the hand lever A and increase the preload on the nut B.

RIESE M LLER E Bikes and Cargo Bikes - Figure 4

Design of the quick-release axle
The quick-release axle consists of two firmly connected components, the hand lever A and the axle with thread. A quick-release axle allows the wheel to be fitted or removed quickly and without tools.

Handling the quick-release axle

  1. Open: Flip hand lever A so that it reads “Open” on the inner side. To further release, turn the hand lever A anticlockwise. Then pull the quick-release axle out by hand lever A.
  2. Close: First insert the threaded axle through the fork and hub. Turn the quick-release axle clockwise by the hand lever until a slight preload is achieved. Using the ball of your hand, flip the hand lever A so that you can read “Close” on the outer side. The lever force should increase significantly in the second half of the closing motion.
  3. Check: Check the quick-release axle is secure by trying to turn the closed hand lever A. If the hand lever A can be turned in a circle, the wheel is not sufficiently secured. In this case, open the hand lever A and increase the preload.

RIESE M LLER E Bikes and Cargo Bikes - Figure 6

Handling the Allen key quick-release axle

  1. Open: Loosen the quick-release axle by turning it anticlockwise with a 6 mm Allen key.
    Then pull the quick-release axle out.

  2. Close: Insert the axle with the thread first through the fork and hub. Using a 6 mm Allen key, tighten the quick-release axle clockwise. Please refer to “Tightening torques for screw connections” for the desired torque.

RIESE M LLER E Bikes and Cargo Bikes - Figure 7

Saddle height / seat position
All E-Bikes are equipped with an adjustable seatpost. Ask your dealer to adjust the saddle height and seat position. Make sure you can start and stop safely with these adjustments.

RIESE M LLER E Bikes and Cargo Bikes - Figure 8

Warning!
The seatpost must not be pulled out beyond the “MIN. INSERTION” mark! The mark mustn’t be visible above the upper edge of the seat tube. Otherwise the seatpost can break or the frame can be damaged.
In addition, the seatpost bolts must be tightened to the appropriate torque, see “Tightening torques for screw connections”. If the fastening is too loose, the bolt may be overloaded and break. This can lead to a crash.
Adjustable stem
Some E-Bikes are equipped with an adjustable stem. Thanks to snap-in locking and quickrelease skewer it can be adjusted without tools.
Adjusting the angle

  1. Open both quick-release skewers A at the stem joint.

  2. Push the sliding knob B on the side and adjust the stem to one of the three angular positions. Let go of the knob for it to lock back into place (if necessary slightly move the stem forwards and backwards).
    Important: Only the three stem positions with engaged pin can be used!

  3. Always close the quick-release skewer A on the side of the pin B first. During the second half of the locking motion, the lever force must increase significantly and it should take considerable effort to close.

  4. Once engaged, the red lines C on the side of the stem joint need to line up.

  5. If the clamping force is not sufficient, your dealer must adjust the quick-release skewer.

RIESE M LLER E Bikes and Cargo Bikes - Figure 9

Height-adjustment

  1. Open the quick-release skewer D.
  2. Push the pin E and adjust the stem to one of the five height positions until the pin E locks back into place.
  3. Straighten the handlebar to align with the direction of travel and close the quick- release skewer D. The lever force should increase significantly in the second half of the closing motion. If the clamping force is not sufficient, the preload on the knurled nut must be increased when the quick-release skewer is open.

RIESE M LLER E Bikes and Cargo Bikes - Figure 10

Note
After making any changes to the position of the handlebar or stem, make sure that cables cannot get caught. You need to be able to perform all steering movements smoothly and safely.
Warning!
The stem must not be pulled out further than the “MIN. INSERTION” mark! Only the five height positions with locked-in pin can be used. Before every ride, ensure that the pins are correctly engaged and the quick-release skewers closed completely. Should the handlebar or the stem move while riding, do not continue. Immediately take your bike to your dealer to get the stem checked. This could otherwise lead to crashes and serious injuries.

Suspension
If the suspension audibly or noticeably sags when riding on poor road surfaces, the spring is set too soft. You must increase the preload or the pressure. For steel springs, if the adjustment range is not sufficient, ask your dealer to replace the spring.
Brake system
The brakes on your E-Bike enable you to achieve a high braking performance with little effort in any situation. The braking distance, however, also depends on your riding skills, which can be learned. While braking the weight is shifted to the front and the rear wheel is relieved. This problem is worse when riding downhill. Therefore, in case of full braking, you must attempt to shift your weight as far back as possible.

Warning!

  • Wet conditions reduce the braking performance. Expect longer braking distances in the rain!
  • Ensure that brake pads/surfaces and rims are absolutely free of grease and oil to guarantee full braking performance!
  • Avoid direct contact with hot-braked parts of the brake, especially the brake discs. This can lead to burns!

Note

  • Always use the front and rear brakes together.
  • If possible, brake in intervals when riding downhill to counteract the brakes overheating.
  • After longer braking periods, do not hold the brake after stopping.
  • Avoid the brake disc or rim coming into contact with agents containing oil (e.g. care or chain sprays).
  • Stop riding immediately if you hear unusual braking noises and consult your dealer.
  • Never exceed the maximum permissible total weight (E-Bike + rider + load + trailer).
  • Familiarise yourself with the brakes. Practice emergency braking away from traffic.
  • On long descents the brake discs can overheat. In this case, take a break to let them cool down.

Warning!
Don’t apply the brake lever if your bike is upside down or on its side. This can cause air bubbles to get into the hydraulic system causing the brake to fail.
Check after every transport if the brake’s pressure point feels softer than before. If it does, slowly apply the brake a couple of times to bleed the brake system.
If the pressure point remains soft, you must not continue riding and your dealer must bleed the brake.

Rim brakes
With rim brakes, friction causes wear on the brake pads and rims. Wear is increased by riding in the rain. Check the brake pads regularly for wear. Visit your dealer to replace the brake pads. The wheels of your E-Bike with rim brakes are equipped with a wear indicator A. If this indicator is no longer visible, the rim must be replaced by your dealer. A rim with insufficient wall thickness can burst due to tire pressure.

RIESE M LLER E Bikes and Cargo Bikes - Figure 11

Warning!
Have a specialist check the rim at the latest after the second set of worn brake pads. Worn rims can cause material failure and accidents.
Disc brakes
With disc brakes, friction causes wear on the brake pads and brake discs. Visit your dealer to replace the brake pads and brake discs. Wear is increased by dirt and riding in the rain. Check the brake pads regularly for wear. The carrier plate must not come into contact with the brake disc. Changes in braking noise (metal on metal) are a sign that you should consult your dealer immediately.
Warning!
Stay away from rotating brake discs. There is a risk of injury from the sharp- edged brake disc.
Note
Do not pull the brake levers after removing the wheels. This pushes the brake pads together and the wheel can no longer be re-fitted. Use the transport locks provided after removing the wheels to ensure a sufficient gap between the brake pads.

Coaster brakes
Some Riese & Müller models are also fitted with a coaster brake on the rear wheel. With these brakes, the best brake action can be achieved when the crank arms are in a horizontal position. On long downhill rides, the coaster brake can become very hot and the braking effect can decrease considerably. You can relieve the coaster brake by using the rear wheel rim brake.

Note
Check the brake anchor is secure before every ride and after any kind of assembly work. It must be secured to a bracket on the frame by a screw or slotted in an elongated hole by a screw head. Please refer to “Tightening torques for screw connections” for the desired torque.

Chain / belt drive
Chain
The chain is subjected to heavy loads and is one of the wearing parts on your E-Bike. You can extend the service life of your chain with regular care.
Chain care

  • Clean the chain with a dry cloth from time to time.
  • Apply a suitable lubricant from a specialist shop.
  • You should lubricate your chain, especially after riding in the rain.
  • On E-Bikes with hub gears, the chain tension must be checked regularly and adjusted by your dealer if necessary.

Chain wear and sprocket wear / replacing the chain
Chains can reach their wear limit after approx. 2,000 km, depending on the load. Sprockets also wear out. Have the chain and sprockets checked regularly by your dealer and replaced if necessary.
Warning!
A chain that has not been fitted or tensioned correctly can come off or snap and cause a crash. Ask your dealer to replace the chain for you.

Belt drive
The belt drive is subjected to heavy loads and is one of the wearing parts on your E-Bike.
You can improve the service life of your belt drive with correct handling and care.
Belt care

  • Clean the belt with water.
  • Do not lubricate with oil or grease (to prevent dirt from sticking). If necessary (e.g. in case of squeaking), treat with silicone-based agents only.
  • Do not kink, twist, turn or knot belts together – there is a risk of breakage.
  • Ask your dealer to check the belt tension regularly.

Replacing the belt
Belts are extremely durable and long-lasting, but they do wear out over long periods of time. Ask your dealer to check your belt every 2,000 km and replace it if necessary.

Warning!
Improper installation, adjustment, operation or maintenance can result in property damage and personal injury. Ask your dealer to replace the belt for you.
Tires and air pressure
Tires should be inflated to the correct air pressure in order to ensure good function and puncture resistance. The recommended air pressure is specified in bar and PSI on the sidewall of the tire. You should regularly check the air pressure and inflate the tire at least once a month.

RIESE M LLER E Bikes and Cargo Bikes - Figure 12

Warning!
Inflate the tires as indicated on the tire sidewall. Underinflation can cause damage to the tire carcass and punctures when riding over edges. Never inflate the tires above the maximum specified air pressure, otherwise they could burst or jump off the rim, causing a crash.
Air pressure on HS models
For HS models, maintain the air pressure according to the table on your bike. The air pressure depends on the tire type and load.
Warning!
Tires with worn tread or brittle edges should be replaced by your dealer. The internal structure of the tire can be damaged by moisture or dirt.
Faulty rim bands (layer of plastic between the inner tube and rim) must be replaced immediately.
Also make sure that the valve is straight. In extreme cases, damage to the tires can result in the inner tube bursting suddenly, causing a crash.

Lighting system
Riese & Müller E-Bikes are programmed to have daytime running lights to ensure high visibility and safety in traffic at all times of day. The power consumption due to the daytime running light is negligible. On S-Pedelecs, the daytime running light is a legal requirement.
Adjusting the dipped beam

  1. The centre of the area illuminated by the front light must not hit the road more than 10 m away from the E-Bike.
  2. To adjust the dipped beam, loosen the headlamp fastening screw and tilt the headlamp accordingly.
  3. Then retighten the fastening screw.

RIESE M LLER E Bikes and Cargo Bikes - Figure 13

Full beam
Some Riese & Müller E-Bikes also feature an additional full-beam light. The symbol A lights up blue when full beam is on. The full beam should be switched off when facing oncoming traffic.

RIESE M LLER E Bikes and Cargo Bikes - Figure 14

Transport of goods and passengers
Warning!
When fully loaded, the riding behaviour is altered and the braking distance becomes longer. Test the riding and braking behaviour with and without a load first in order to get used to the differences in behaviour.

Transport of passengers with the Multicharger, Multicharger Mixte and Multitinker models
Please note the following age ratings:

1–7 years| Transport of 1 to 2 children with a child seat (DIN EN 14344) in the Safety bar kit
---|---
7–9 years| Transport of 1 to 2 children in the Safety bar kit *

7 years| Transport of 1 person (max. 65 kg) with the Passenger kit

  • not approved for HS bikes
    Also check the national regulations governing the transport of passengers before using.

Warning!
Only transport passengers with a properly fitted spoke guard.
Note
Ensure that an adult always lifts children into the child seat or onto the seating area.
Use of two child seats: the maximum permitted weight of the rear child is 10:kg.
The bike could tip over if a child tries to climb over the railing on their own.
The seat cushion and padded backrest always need to be correctly fitted if the Safety bar kit is used without an additional child seat.
Note
If the weight rating of the carrier (max. 65:kg) is not exceeded, a child in a child seat (DIN EN 14344) can be transported along with a person (>:7:years). Fit the child seat in the rear position in this case.

Transporting passengers and loads
Before setting off with a loaded E-Bike, check the following:

  • All attachments (e.g. basket or child seat) are correctly fixed in place.
  • The load and handling of the E-Bike has been checked.
  • Children are strapped in and wearing a helmet.
  • Always position the heavier child or children (with Cargo Bikes with three child seats) on the seats closest to the rider if possible.
  • The permissible total weight and the permissible carrier load are not exceeded. Note that the child seat also counts as a load.
  • The air pressure in the tires is correct.
  • The load is placed as centrally as possible on the E-Bike (close to the rider) and as low as possible.
  • The weight of the load is evenly distributed on the E-Bike. The weight of the load on the right side of the E-Bike is equal to the weight of the load on the left side of the EBike.
  • The load is secured to prevent it sliding around and falling down or out.
  • Lights and reflectors are not covered.
  • Nothing can get caught in the spokes. Also pay particular attention to load straps and children’s feet.

Warning!
Do not ride if one of the points is not ensured. If fixed insufficiently, the basket and/or child seat can come loose and cause serious accidents.
Always set off carefully in a safe environment when carrying a load and change or reduce the load if the riding behaviour is not safe or does not feel safe.
Warning!
Only use tested and safe child seats.
Child seats must not be attached to the seatpost. Make sure that the child is unable to touch the springs and movable parts on saddle and seatpost with its fingers.
Prevent the child’s feet from touching any moving parts such as the spokes or tires as this poses a great risk of injury.
When the E-Bike is parked on the stand, no child may sit in the child seat – you may only lift the child into or out of the seat. You must secure the child in the child seat yourself.
If the Cargo Bike is parked on the stands, children may only sit in the Cargo Bike box if they are strapped in and the Cargo Bike is secure and level.
If the child seat in the box of the Cargo Bike has a headrest, it must be ensured it is properly fixed in place.
Note
Only people aged 16 years or over may transport children. They should also have good riding skills and road knowledge.

Drive / battery / charger
All Riese & Müller models are fitted with an electric drive. Please also note the instructions and videos for your drive at www.r-m.de. Carefully read the information about handling the battery and charger.

Safety instructions for the drive

  • Do not do anything to alter the power or the maximum assisted speed of your drive, in particular to increase it. By doing so, you are riding illegally without insurance cover, without type approval and possibly without the necessary driver’s licence.
  • Do not make any modifications to your E-Bike system or attach any other products that could increase the performance of your E-Bike system. Doing so will invalidate all guarantee and defect liability claims. By improperly handling the system, you also endanger your safety as well as the safety of other road users and risk high personal liability costs and possible criminal prosecution in the event of accidents caused by such tampering.
  • Do not open the drive unit yourself. The drive unit must only be repaired by qualified personnel and only with original spare parts. This ensures that the safety of the drive unit is maintained. Unauthorised opening of the drive unit will void the liability for defects.
  • All components fitted on the drive unit and all other components of the E-Bike drive (e.g. chainwheel, chainwheel bracket, pedals) must only be replaced with approved components.
  • Only use approved original batteries. The use of other batteries can lead to injuries and fire hazards. No liability or liability for defects is accepted if other batteries are used.
  • After a ride, avoid coming into contact with the housing of the drive unit with your hands or legs unprotected. Under extreme conditions, such as sustained high torques at low riding speeds or when riding uphill or with loads, the housing can reach very high temperatures.
  • The pushing aid function may only be used when pushing the E-Bike. If the wheels of the E-Bike are not in contact with the ground when using the pushing aid, there is a risk of injury.
  • When the pushing aid is switched on, the pedals can turn as well. When the pushing aid is active, make sure that your legs are a safe distance from the rotating pedals. There is a risk of injury.
  • Remove the battery from the E-Bike before starting work (e.g. servicing, repair, assembly, maintenance, work on the chain/belt, etc.) on the E-Bike, or before transporting or storing it. Unintentional activation of the E-Bike system poses a risk of injury.

Battery safety instructions

  • Do not open the battery due to the danger of a short circuit. If the battery is opened, all warranty claims are void.
  • Protect your battery from heat (including constant solar radiation), fire and immersion in water. Do not store or operate the battery near hot or flammable objects. There is a risk of explosion.
  • Keep the unused battery away from paper clips, coins, keys, nails, screws or other small metal objects that could bridge the contacts. A short circuit between the battery contacts can result in burns or fire. In the event of short-circuit damage arising in this way, any claim under the warranty will be void.
  • Avoid mechanical stress, shocks or exposure to intense heat. This could damage the battery cells and lead to the escape of flammable substances.
  • Do not place the charger and the battery near flammable materials. Only charge the battery when it is dry and in a location that is safe from fire. There is a risk of fire due to the heating that occurs during charging.
  • The E-Bike battery must not be left unattended while charging.
  • If used incorrectly, liquid may leak from the battery. Avoid contact with this liquid. In case of accidental contact, rinse with water. If the liquid gets into your eyes, also seek medical attention. Leaking battery fluid can cause skin irritation or burns.
  • Vapours can escape if the battery is damaged or used incorrectly. Ensure plenty of fresh air and seek medical attention if symptoms occur. The vapours can irritate the respiratory tract.
  • Only charge the battery with suitable original chargers. A fire hazard cannot be ruled out when using non-original chargers.
  • Only use the battery in conjunction with the matching original drive system. This is the only way to protect the battery from dangerous overloading.
  • Do not use the carrier battery as a handle. Lifting your E-Bike by the battery can damage the battery.
  • Keep the battery away from children.
  • Never send off the battery yourself! A battery is classed as hazardous material and can overheat and catch fire under certain conditions.

Charger safety instructions

  • Keep the charger away from rain and moisture. There is a risk of electric shock if water gets into a charger.
  • Only charge the suitable, approved battery. The battery voltage must match the battery charging voltage of the charger. Otherwise there is a risk of fire and explosion.
  • Keep the charger clean. There is a risk of electric shock if the charger is dirty.
  • Check the charger, cable and plug before each use. Do not use the charger if you notice any damage. Do not open the charger. Damaged chargers, cables and plugs increase the risk of electric shock.
  • Do not operate the charger on readily combustible surfaces. There is a risk of fire due to the waste heat given off by the charger during charging.
  • Take care when touching the charger during charging. Wear protective gloves. The charger can become very hot, especially at high ambient temperatures.
  • Children and persons who, on account of their physical, sensory or mental abilities or inexperience or lack of knowledge, are unable to operate the charger safely must not use it without supervision or instruction from a responsible person. Otherwise, there is a risk of incorrect operation and injury.

General care instructions

Warning!
Remove the battery before doing any work on your E-Bike, such as maintenance or care. Unintentional activation of the electrical system can cause the pedals to turn, which can cause injuries.
Regular maintenance
Maintain your E-Bike regularly and ask your dealer to carry out the regular maintenance work to guarantee the lasting and safe function of all parts. Only take on tasks for which you have the necessary specialist knowledge and tools.
Cleaning and care
Dirt and salt from winter road maintenance or sea air, as well as sweat can damage your E-Bike. You should therefore regularly clean your E-Bike and protect it against corrosion.

  1. Use clear water for cleaning and a little bit of mild washing-up liquid if necessary to remove grease residues.
  2. After drying your bike, treat surfaces with a suitable care product available from your dealer.
  3. Finally, wipe down your E-Bike with a clean, soft and lint-free cloth.

Note
Do not clean your E-Bike with a strong water jet or steam jet from a short distance. The water can get past the seals and get inside the bearings, causing damage e.g. to the electronics.

Inspections and service life

Warning!
The E-Bike is subject to high stress and wear. Components and materials react differently to stress and wear. Sudden component failure can result in injury to the rider. Any kind of cracks, scoring or colour changes in highly stressed areas can be signs that the service life has expired. The affected parts should be inspected and replaced if necessary to prevent damage.
After the initial service you should have your E-Bike maintained at regular intervals, see “EBike Logbook”.
If you regularly ride on poor roads, in the rain or in a humid climate, reduce the inspection intervals.
Note
Take your E-Bike to your dealer for an initial service no later than after 400 km.

Information on wear and tear
Some components of your E-Bike are subject to wear owing to their function. The extent of wear depends on the care, maintenance and nature of the use (mileage, riding in rain, dirt, salt, etc.). E-Bikes that are often left outside can also be subject to increased wear due to weathering. Corresponding parts must be replaced once they reach their wear limit. This includes:

  • Batteries
  • Drive chain or belt
  • Seals
  • Bearings
  • Gear cables
  • Brake pads
  • Rims or brake discs
  • Handles
  • Sprockets, pinions or toothed belt discs
  • Tires
  • Saddle cover
  • Elastic luggage straps
  • Pedal surfaces
  • Stand caps

Check the condition of the above wear parts regularly and, if necessary, have them replaced by your dealer.
The brake pads in rim or disc brakes are subject to wear owing to their function. If the EBike is used for sports purposes or for riding in mountainous terrain, it may be necessary to change the brake pads more frequently.
Replacing these parts due to wear is not subject to the statutory liability for defects.
The bearings and seals for suspension forks and spring-loaded rear stays are in constant motion when the chassis is working. The joints, bearings and components of the steering system as well as hubs and pedals also move. Environmental factors cause wear on these moving parts. These areas must be regularly cleaned and maintained. Depending on the conditions of use, it cannot be ruled out that parts may need to be replaced due to wear. Failure to comply with the assembly specifications and inspection intervals can void the warranty and liability for defects. Please observe the checks and inspections outlined in your manual.
According to the European Approval Regulation (EU) No 168/2013, the durability for an E-Bike of vehicle class L1e-B is 16,500 km.
In accordance with its high quality standards, Riese & Müller estimates a product service life of 33,000 km for all of its E-Bikes. However, the strain on an E-Bike depends heavily on the load, the condition of roads and the riding style.
The main influencing factor is the rider’s weight. Please see the diagram below for the relevant service life of your E-Bike:

RIESE M LLER E Bikes and Cargo Bikes - Figure 15

Once the product has reached the end of its service life, road safety is no longer guaranteed.

Recycling and disposal

The longer you enjoy your Riese & Müller E-Bike, the better it is for our environment. If you no longer wish to use your E-Bike, first consider its continued use by other people. If you still wish to dispose of the E-Bike or replaced components, please note the following points:
Do not dispose of your E-Bike and its components in household waste!
Drive unit, on-board computer incl. control unit, battery, speed sensor, accessories and packaging must be recycled in an environmentally friendly manner.
According to the European Directive 2012/19/EU, electrical appliances that are no longer usable and according to the European Directive 2006/66/EC, defective or used batteries must be collected separately and recycled in an environmentally friendly manner.
In France, please note the information about sorting for recycling for end customers (Info Tri):
Please note that national guidelines and legislation may vary.

Weight specifications

Model| Permissible total weight
(rider + E-Bike + load + trailer⁸) [kg]| E-Bike weight [kg]| Max. rider weight [kg]| Max. carrier load
/ pannier rack [kg]| Max. sideloader
load [kg]| Max. front carrier load [kg]
---|---|---|---|---|---|---
Carrie| 200| 34.0 – 46.0| 110| 27¹| –| 80⁵
Charger| 140⁴/150/160³| 26.2 – 29.7| 110/125³| 27¹| –| 5
Cruiser| 150| 25.4 – 27.8| 110| 25¹| –| 5
Culture| 150| 21.3 – 21.6| 110| 27¹| –| –
Delite| 140⁴/150| 24.2 – 31.3| 110| 20¹/59| –| 5
Homage| 140⁴/150| 28.5 – 36.8| 110| 20¹| –| 5
Load 60/75| 200| 35.5 – 53.5| 110| 15¹| –| 70⁵
Multicharger| 175| 27.2 – 33.0| 110| 65⁵| 20⁹| 5/8²
Multitinker| 200| 34.0 – 39.8| 110| 70⁵| 20⁹| 5/8²
Nevo| 140⁴/150/160³| 27.1 – 33.1| 110/125³| 27¹; 20¹;¹⁰| –| 5
Packster 70| 200| 34.9 – 61.0| 110| 27¹; 15⁶| –| 70⁵
Roadster| 140⁴/150| 21.4 – 26.3| 110| 20¹| –| 5
Supercharger| 140⁴/150| 31.0 – 32.9| 110⁴/125³| 27¹| –| 5
Superdelite| 140⁴/150| 28.6 – 35.0| 110| 20¹| –| 5
Swing| 150| 24.9 – 27.6| 110| 27¹| –| 5
Tinker| 135| 21.9 – 23.8| 110| 25¹| –| –
Transporter 65/85| 220⁷| 45.2 – 55.5| 110| 20¹| –| 100⁵
UBN| 135| 18.5 – 23.5| 100| 27¹/7.5⁹| –| –

  1. including basket’s own weight
  2. with large cargo front carrier
  3. for 25 km/h GT models
  4. for HS models
  5. For safe riding, the centre of gravity needs to be low and central on the loading surface or in the load compartment.
  6. with Control Technology Package
  7. 200:kg in CH
  8. Find model-specific information on trailer approval at www.r-m.de/de/bikes/
  9. on each side
  10. with DualBattery

Tightening torques for screw connections

Component Screw connection Tightening torque [Nm]
Coaster brake anchor Fixing screw and nut 9
Brake lever Fixing screw 4
Brake calliper Fixing screw 9
Display + remote control All screws **
Suspension element Fixing screw 9
Freewheel hub Cogset guard 40
Carrier M5 fixing screw 6
M6 fixing screw 9
Rear swing arm bearing Ball bearing M5 clamping screw 6
Bearing pin M6 screw 9
Hydraulic brake hose Magura 4
Tektro, Shimano 5
Crankset Crankbolts 55
Chainring bolts 9
Hub Axle nuts in Enviolo gear hubs 35
Axle nuts in Shimano gear hubs 35
Allen clamping axle for Rohloff 7
Pedals 30
Side stand Fixing screws and M6 nut 13
Seatpost Fixing screw for saddle clamp **
Clamping screw on the seat tube 5
Shifter Shimano shift lever 5
Twist shift grip 2
Rear derailleur Fixing screws 9
Tension clamping screw 6
Jockey pulley pin 4
Mudguard Front wheel directly on mudguard
mudguard brace on fork tubes 1
Rear wheel all screws (except *) 4
* plastic brace length adjustment 1
Quick release axle Allen key quick-release axle Front wheel
Rear wheel **
Adjustable fork ends (slider) M8 fixing screws 18
Stem All screws **

** see details on component

Load / Multitinker / Packster / Tinker / Transporter

Component Screw connection Tightening torque [Nm]
Frame Connection between front and rear frame: 4 M10 screws 40
Steering linkage (Load / Transporter) Steering arm clamp at right fork tube:
4 M5 screws 8
Lock nut for joint head M8 12
Cardan joint: M8 vertical screws with cotter pin 12
M8 horizontal screw with cotter pin 2
M6 screw connections 9
Stem (Load / Multitinker / Tinker) M6 clamping screws on shaft tube (4
pieces) 10
Front clamping screws M6 (2 pieces) 10
Rear clamping screws M5 (2 pieces) 7
Cable-controlled steering (Packster) Front cable pulley Shaft clamping screw
(2 pieces) 8
Ahead screw 6
M6 clamping plate screw (2 pieces) 12
M5 cable fixing screw (2 pieces) 8
M6 tension pulley axle 8
M5 tension pulley tensioning lever 6
Rear cable pulley Shaft clamping screw 4
Ahead screw 6
M5 clamping plate screw (2 pieces) 6
M5 deflector pulley shaft screws 6
Stand Lock nut M8 12
Ring screw and nut M5 6

** see details on component

Service and maintenance schedule

You can perform the checks marked with ● yourself. If faults are detected during inspections, take appropriate measures immediately. Your dealer will be happy to help if you have any questions or if anything is unclear. Work marked with X should only be carried out by the dealer as part of a regular service.
Note
Only use original or suitable and approved parts when replacing wear parts and safety-related parts.

Component| Action| Before every ride| 1. service at the latest after 400 km| Every 2,000 km or annually| Note / Other intervals
---|---|---|---|---|---
Lighting| Check function and attachment| ●| X| X|
Tires| Check air pressure| ●| X| X|
Check tread height and side walls| ●²| X| X| Replace if worn
Brakes| Check pressure point, position to rim, visual check of pads| ●| X| X|
Check thickness and tightening torques of pads, disc, rim| | X| X| Replace if worn
Brake system| Visual check for leaks| ●| X| X|
Suspension element| Maintenance, functional test| | | X| Follow the service instructions of the manufacturer of the suspension system
Suspension fork| Check function, play and for leaks| | X| X| Clean and lubricate / follow service instructions of manufacturer of suspension system
Rims| Check wall thickness / wear indicator, check for cracks, visual check| ●²| | X| X At the latest after the second set of brake pads
Replace if worn
Rear swing arm| Check function and bearing play| | | X| Replace bearing if worn
Chain| Check and lubricate if required| ●²| X| X| Lubricate if dry or rusty, retighten hub gear if necessary
Check wear and replace if necessary| | | X|
Crank| Check and retighten if required| | X| |
Check wear on chainwheel| | | X| Replace if worn
Paint / metallic surfaces| Treat (except rims, brake discs)| | | ●| Required more often in adverse weather conditions
Wheels| Check spoke tension| | X| X| Tighten or centre if necessary
Check truth| ●| X| X|
Axle nuts / quick- release skewers| ●| X| X| Check
Handlebar / stem / steering linkage| Visual check, presence of cotter pin| ●| | |
Check the tightening torques and cotter pins| | | |
Replace| | | | X After a crash, 25,000 km or 5 years (whichever occurs first)
Handle grips with screw clamping| Check tight fit| ●²| | |
Headset| Sensory check of bearing play| ●| X| X| If necessary, readjust, grease or replace
Hubs| Check bearing play, running| | | X| If necessary, readjust, grease or replace
Pedals| Check bearing play, running| | | X| If necessary, readjust, grease or replace
Belt drive| Check belt tension, check for wear| | X| X| Retighten or replace if required (after 20,000 km at the latest)
Saddle clamp| Check tight fit| ●²| | |
Check the tightening torque| | | |
Seatpost| Clean seat tube| | | X| X Replace after 25,000 km
Rear derailleur| Clean, lubricate| | | X|
Gear cables| Check| | X| X| Grease or replace if necessary
Disc brakes| Check screw connection of brake discs and callipers| | | | Replace if worn
Quick-release skewers / quick- release axle| Check tight fit| ●| X| X|
Screws and nuts| Check and retighten if required| | | |
Mudguards| Check securely attached and distance from tires| | | |
Cable-controlled steering

Cargo Bike

| Check uniform steering resistance, steering cable tension, steering cable clamping bolts, damping control set, screw connections and steering cable strands| ●| | | Replace the steering cable if individual strands are broken or if its sheathing is damaged or worn
Valves| Check they are straight| ●| X| X|

¹These screw connections must be checked by the dealer using a (bit) torque tool.
²These points must be checked at regular intervals.

Handover documentation

For customer and dealer (does not apply to Home Delivery)
Dear dealer,

  • Please discuss the handover document together with the customer. The individual points are confirmed by the customer’s signature. Keep the handover report.
  • Hand over the invoice to the customer with purchase date, E-Bike description incl. frame size, frame number, display number, battery number(s) and key number.
  • Set the appropriate saddle height. For E-Bikes with quick release skewers, also explain the exact setting of the appropriate saddle height.
  • Adjust handlebar, brake and shift levers to the customer’s size and needs.
  • Adjust the cable lengths to handlebar and stem position.
  • Demonstrate the function of the front brake lever.
  • For E-Bikes with adjustable stem: Adjust the stem to the customer’s size.
  • Adjust the suspension to the customer’s weight and explain how it works.
  • Controls for the electric drive system and the gears have been explained.
  • Explain the operation of quick-release skewers and axles.
  • Intended use has been discussed.
  • The maximum permissible total weight has been discussed.
  • Customer has had a test ride.
  • Customer has been advised to cautiously get used to the brakes and steering away from traffic.

…………………………
Customer signature
…………………………
Dealer signature
…………………………
Location
…………………………
Location

E-Bike Logbook

Please have all servicing carried out by your dealer recorded in this E-Bike Logbook. The warranty, which exceeds the statutory liability for defects, only applies if, in the event of a warranty claim, the fully completed bike logbook along with a copy of the customer’s purchase receipt is sent to Riese & Müller and if all services listed in the bike logbook have been carried out and recorded by the dealer.

Model: …………………………………..
Serial number: …………………………………..
Frame number: …………………………………..
Frame size: …………………………………..
Colour: …………………………………..
Gear: …………………………………..
Display number: …………………………………..
Battery number: …………………………………..
Key number: …………………………………..
The bike was handed over: ……………………..
Purchase date: …………………………………..

……………………………………….
Place, date
……………………………………….
Dealer stamp and signature

1st service – at the latest after 400 km
Replaced or repaired parts:
Order no.:
Date:
Dealer stamp and signature:

2nd service – at the latest after 2,000 km or one year after purchase
Replaced or repaired parts:
Order no.:
Date:
Dealer stamp and signature:

3rd service – at the latest after 4,000 km or two years after purchase
Replaced or repaired parts:
Order no.:
Date:
Dealer stamp and signature:

4th service – at the latest after 6,000 km or three years after purchase
Replaced or repaired parts:
Order no.:
Date:
Dealer stamp and signature:

5th service – at the latest after 8,000 km or four years after purchase
Replaced or repaired parts:
Order no.:
Date:
Dealer stamp and signature:

6th service – at the latest after 10,000 km or five years after purchase
Replaced or repaired parts:
Order no.:
Date:
Dealer stamp and signature:

7th service – at the latest after 12,000 km or six years after purchase
Replaced or repaired parts:
Order no.:
Date:
Dealer stamp and signature:

Statutory liability for defects and warranty

Statutory liability for defects (warranty)
In Europe, the statutory liability period for defects for your E-Bike is a minimum of two years, calculated from the date of collection of your E-Bike from your dealer or delivery to your home with Home Delivery. The statutory liability period for defects may vary in accordance with national legislation; please find out for yourself about country-specific laws.
Although we adhere to the freedom from defects of all components within the statutory liability periods, some components are subject to wear due to their function and must be replaced when their wear limit is reached.
For a summary of the components that are subject to functional wear, please refer to the list in “Inspections and service life”.
If wearing parts have to be replaced due to wear, this does not fall under the statutory liability for defects.
Warranty
Not with standing the legally required liability for defects, we grant you a five-year warranty for frame failure for all E-Bike models according to our warranty conditions. Further more, we grant you a voluntary warranty on the battery of two years: we guarantee that the battery will still have a capacity of 60% after two years or 500 charge cycles (whichever occurs first). All warranty promises relate to private customers at initial purchase in accordance with our warranty conditions.

WARNING
Cargo boxes that fold outwards on cargo bikes can become caught on objects. They increase the width of the bike. Always allow sufficient lateral clearance from people and obstacles as there is otherwise a risk of serious accidents occurring.
IMPORTANT
When riding your e-bike, be aware that uneven/rough terrain can expose your body to whole-body vibrations.

RIESE M LLER E Logo www.r-m.de
www.facebook.com/rieseundmueller
www.instagram.com/riesemuller
02/2024 / Art.-Nr.: 231848

Documents / Resources

| RIESE M LLER E Bikes and Cargo Bikes [pdf] Owner's Manual
E Bikes and Cargo Bikes, E Bikes, and Cargo Bikes, Cargo Bikes, Bikes
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References

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