AIRWEST Pioneers 1.1 Electric Bike 28MPH Ebike User Manual

AIRWEST Pioneers 1.1 Electric Bike 28MPH Ebike

Product Information

Specifications :

• Model: E-bike Pioneers 1.1 & Pioneers 1.2
• Brand: AIRWEST
• Power Source: Electric
• Recommended Tire Pressure: 35PSI-65PSI (280KPA-450KPA)
• Safety Measures: Helmet and protective gear recommended

Product Usage Instructions

1. Assembly:
   Read the manual thoroughly before assembling the ebike. Ensure all parts are intact and properly assembled according to the instructions provided.

2. Safety Precautions:
   Before riding, follow these safety precautions:

   • Wear a helmet and protective gear.
   • Check brakes, handlebars, reflectors, and tire pressure.
   • Ensure the battery power is sufficient.
   • Avoid riding under the influence of drugs or alcohol.

3. Riding Conditions:
   Avoid riding in poor weather conditions such as heavy rain to prevent accidents and electronic damage.

Frequently Asked Questions (FAQ):

1. Q: What should I do if I lose the key to my electric bike?
   A: Keep the keys safe as losing them may prevent you from starting the bike or changing the battery. Contact professional institutions for replacements.

2. Q: What is the recommended tire pressure for the ebike?
   A: The front and rear tire pressure should be between 35PSI-65PSI (280KPA- 450KPA) according to the standard.

Experience the vastness of the world, Ride towards a life of joy and wonder!

• Welcome
• Thank you for choosing the AIRWEST electric bike!
• AIRWEST blends traditional pedal bikes with electric power to create a different kind of riding, and we’re pleased to bring you a quality product and service!
• For your safety and well-being, we encourage you to read this manual thoroughly before assembling your ebike and taking it for its first ride. Safe and effective use can only be assured when the equipment is properly assembled, maintained & used. More importantly, this will give you a general understanding and get the most out of your ebike.
• Please be sure to retain this manual, and any other documents included with the bike, as a general guide to your AIRWEST ebike. However, all content in this manual is subject to change or withdrawal without notice. so please visit the product detail page or the web page to view and download the latest version.
• While every effort is made to ensure the accuracy of its documentation, it is impossible to anticipate every situation or condition that may occur during a ride, and no representations are made regarding the safe use of bicycles under all conditions. The use of any bicycle involves risks that cannot be predicted or avoided and these risks are entirely the responsibility of the rider.

Product Safety Information

Don’t ride until you have read this manual and the cautions:

1. This manual includes important safety performance information and service information. Before riding, please read this manual carefully and check carefully whether the parts are intact to ensure your riding safety, if you have any problems, please contact us.
2. Please do not lend this product to people who do not know how to operate it to avoid injury; if lend the bike, please let the user follow the instructions, which can help reduce the risk of accidents.
3. Before riding, please take good personal protective measures, please wear a helmet or other protective device to avoid possible injuries.
4. Before riding, please check if the front and rear brakes are normal, check the tightness of the handlebars, and check if the reflector/reflector is damaged or contaminated.
5. Before riding, please check that the tires are in good condition and that the front and rear tire pressure is normal. According to the standard, the air pressure of front and rear tires should reach 35PSI-65PSI (280KPA-450KPA).
6. Before riding, please check if the battery power is sufficient.
7. Do not ride the bike when you are sick, under the influence of drugs or alcohol and feeling unwell.
8. Please keep the two keys properly. You would not be able to start the electric bike or change the battery if the only key is lost. You shall get more backup keys if necessary (we do not provide them). Please turn to professional institutions in case of loss and the user shall bear the whole responsibility.
9. Try to avoid riding in poor weather such as heavy rain. The ebike may slip out from under you and cause injury, and wet conditions may cause electronic device damage and warranty failure.
10. It is recommended to charge and park in the outdoor dedicated parking lobby and not in the lobby, evacuation stairs, sidewalks, security entrances and exits of the building.
11. Do not use headphones or talk on the phone while riding. High concentration is required, as uncontrolled or sudden braking or steering may lead to accidents.
12. Improper fitting, installation, operation and maintenance of any accessories and parts may cause serious personal injuries or even death. Do not modify the frame or original components in any way. Modifications may cause damages to your ebike and lead to life-threatening accidents. Mismatched accessories or incorrect installation can affect product performance and make riding unsafe.
13.  Please always observe the local laws and regulations on electric bicycles.

Product Parameter

throttle
Brake| HD-E007 Hydraulic Brake| Brake Lever| L/R, with power cut-off function
Right Shift| Shimano SL-M315-7R| Pedals| L/R, Aluminum pedals with reflector
Cassette| Shimano MF-TZ500-7| Chain| KMC chain
Bell| Aluminum alloy| Headlight| LED headlight
Crank| 170mm forged alloy| Saddle| Black soft saddle
Kickstand| Adjustable, Aluminum| Seatpost| 30.4 x 350 mm alloy seatpost
MAX Speed| 27.96MPH/45KPH| Spokes| 13 gauge
Mileage| 25-50 miles| Charger Time| 4-5 hours
Recommended Height| 5’3″ ~ 6’4″| Pack weight| 89.25lbs.

Packing Content

Product Specifications

Preparation Tips for Installation

1. When you receive the product, please check the contents list, if anything is missing or damaged, please contact AIRWEST customer services for support.

2. For protection, please wear protective gloves before installation.

3. Improper assembly may pose a risk of loss of control, collision, or fall. When assembling your bike, please take care to apply the appropriate amount of force, screwing too tightly or too lightly may result in damage or malfunction of the bike. NOTE: Do not assemble or repair with the power on.

4. If you use parts that are not allowed, an incorrect installation may result in damage or even personal injury to your ebike. Do not attempt to ride an e-bike that has not been fitted correctly.

5. Do not disassemble or modify the electric bike by yourself without permission. Otherwise, it may cause permanent damage to the electric bike and may also cause personal injury.

6. Please be careful when installing and follow the steps below to assemble.

7. Before assembling your bike, it is recommended that the battery be removed for the following reasons:

   • Determine if the battery has been drained or damaged during transport。
   • Reduce the weight of the bike to make it more maneuverable when assembling.。
   • Avoid damaging the battery during the assembly process。
     Please go to Page 23 to learn about removing and charging the battery.

8. Unpack your e-bike and keep it in its original packaging for at least 15 days!

Installation & Adjustment

1. Install the Stem and Handlebars

2.  Rotate the stem towards the front of the bike.

3. Remove the front attachment with a 4mm Hex Key.
   Note: Do not lose the bolt.

4. Lighen the bolts on the handlebar stem, but do not tighten them completely, as you may want to adjust the angle further later to align the stem more precisely. Try the position and adjust the handlebar to the angle you like. After determining the best position, fully tighten all bolts on the stem.

5. Install the Front Wheel

6. Remove the front wheel and remove (and recycle) the plastic covers on both sides of the wheel hub.

7. Using the tool to loosen the fixing rod of the front fork (this kit is wrapped to prevent the front fork  from being deformed and fixed in transportation), just receive the goods and throw them away. Remove the plastic protective pads from the brake calipers. Keep them, they are used to protect the hydraulic brake calipers.

Remove the kit to remove the quick-release skewer and prepare in the direction shown:

1. Keep the spring, cam follower, and lever on the Left side–nearest the disk brake.
2. Keep the adjustment nut and spring on the right side.
3.  As the figure shows, insert the front wheel between the forks and align the fork with the axle of the hub, making sure the forks are fully seated on the axle and the brake rotor is properly inserted into the caliper.
4. Install the quick-release skewer starting from the brake rotor side of the wheel, insert the quick-release skewer through the hub, and then install the second cone spring on the other side. Ensure both springs are pointed narrow-side-in towards the wheel hub.
5. Tighten the adjusting nut clockwise until you feel resistance when the lever is parallel to the hub and turn the quick release clamp to the closed position.
6.   Press the brake lever and push the bike back and forth to check if the front wheel wobbles or if there are any signs of scraping.

If YES, please follow the steps below to make adjustments:

1. Use a 5 mm Allen Key to slightly loosen  the brake caliper mounting screws to ensure they can be moved slightly.
2. Press the front brake lever 3 to 5 times.
3. Hold the front brake and tighten the mounting screws of the brake clamps.
4. Turn the front wheel by hand and listen for a rubbing sound. If there is a rubbing sound, loosen the brake caliper mounting screws.
5. Adjust the position of the brake caliper by hand to center the brake disc, then re-tighten the screw.
   WARNING : Do not pull the brake lever without inserting the red brake pads or discs, as this will damage the hydraulic brake calipers. Regularly check every month whether the front wheel quick release is locked or not,
   if the safety accident is caused by not locking the quick release, the user will be fully responsible for it.

Install the Headlight

1.  Remove the screws preinstalled on the front fork joints, and install the headlight on the front fork joints.
2. Align the headlight bolt holes with the holes in the front fork joints, and tighten the screws and nuts with a wrench.

Install the Pedals

1. 4.1 Identify the Left and Right markings on the pedals, which can be found in two places: the sticker on the plastic cover and the bottom of the pedal threads. They can only be installed in their respective side.

   • L is for the Left Pedal and it goes on the Left Crank Arm.
   • R is for the Right pedal and it goes on the Right Crank Arm (Chain Side)

2. Thread the pedal marked “R” clockwise into the right-hand crank by hand.
   Thread the pedal marked “L” clockwise into the left crank by hand.

3. After the pedal is fully threaded into the crank arm, finish tightening the pedal with a standard
   WARNING : Incorrect installations will cause damage. If you feel a lot of torque resistance during installation,  stop tightening the pedal. If this happens, align and reinstall the pedal.

Install the Saddle

1. Open the quick release lever of the seat tube outward fully.
2. Insert the seat post into the seat tube and adjust the height of the seat tube by sliding it up or down to fit your leg length and preferred riding position.
3. Adjust the saddle so that the head of the saddle is parallel to the top tube, and close the quick lever firmly.
   WARNIN G: Do not extend the seat tube beyond the minimum insertion safety markings engraved on the seat tube.  Over-extending the seat tube may cause it to break or fall off the bike, putting you at high risk of serious injury or death.

Adjust the Angle of the Saddle

1. Use an Allen Wrench to loosen the seat adjustment bolt located on the clip under the seat immediately above the rear wheels, do not remove the bolt completely, move the seat back or forward and tilt it to adjust the angle.
2. Adjust the angle inside the safety line etched on the seat rail and use an Allen key to tighten the seat angle adjustment nut and seat rail clips securely when securing the seat in the desired position. Ensure that the nuts are tightened firmly and that the seat does not move forward or back while you’re sitting on it.
   WARNING : Before each ride, make sure the seat adjustment bolts are properly tightened and check that the quick  release lever is in the closed position. A loose seat tube or seat tube adjustment bolt can result in bike damage, property damage, loss of control, falls, serious injury or death.

Install the Rear Reflector

• Remove the reflector and install the reflector on the saddle tube.
• Tighten the screws with a Phillips screwdriver tool to complete the rear reflector installation.

Adjust the Kickstand

1. Adjust the length of the tripod with a 4mm Allen key, the torque should be 5Nm-7Nm.
2. It is recommended that the length of the tripod be adjusted to the maximum

Assembly Safety Check
Adjust the angle of the brake lever, gauge, shifter, throttle and bell on the handlebars, and then tighten them with a tool.

Congratulations! You have assembled the whole bike.

Instructions for Use

• Some of the following are general guidelines on variable power assist settings for AIRWEST ebike and how they affect range and performance. They are broadly applicable to most riders, but a variety of factors can affect individual results, including the rider’s physical strength and weight, terrain, proper maintenance, etc.
• While we hope and trust that you will fully enjoy the bike, there is no guarantee that universal performance characteristics will be available to all users.

LCD Display & Buttons

Interface Introduction

After the display is turned on, the display will show real-time speed and Trip (km) by default. Short press the “i” button to display information and switch between in trip distance (km), ODO (km), maximum speed (km/h), average speed (km/h), riding time.

Use of LCD Smart Display：

1. Press and hold the  On/Off button for 2 seconds to turn on the display. Your bike will be ON. Press again to turn it off.
2. When the bike is walking a long distance, or going up a small hill, to receive a slight power assist, press and hold the “-” button for 2 seconds, the screen will display  walking mode, which will slowly power the ebike at a speed of 6km/h.
3. Press the light button to turn on/off the headlights. When the switch is turned on, the light icon will be displayed on the screen.
4. Press ” + ” or ” – ” to increase or decrease the pedal assist level, respectively. 1.2.5 The default output power range of the display is 0-5 PAS level.

Note：

• Avoid the danger of collision.

•  Do not modify system parameters to avoid parameter disorder. Or else, you will not be able to ride the bike normally.

•  Contact AIRWEST support team when an error code appears.

For more details, please refer to the individual LCD display manuals

Battery & Charging Operation

Instructions

• There are two charging methods: direct charging & removable battery charging.
• Charging a new battery may take longer to be fully charged when it is depleted, so fully charge your bike before you use it for the first time.
• Charging is done according to the time specified by the special matching charger.
• You can check the status of the remaining battery charge on the LCD display
• The charging time is 4-6 hours, once the battery pack is fully charged, the charger will automatically stop charging.
• When charging starts, the charging indicator will be red.
•  When charging is finished and the charging indicator turns green, please unplug the main power supply from the power outlet first, and then unplug the charger output from the bike battery charging port.
  Note: Do not assemble or repair with the power on.

Charging Procedure on the Bike：

1. Remove the rubber cover from the charging socket opposite the battery switch;
2. Place the charger in a flat, safe place and connect the charger’s DC output plug to the charging port on the side of the battery pack. Then connect the input plug (110/220 volt plug) to the power outlet to begin charging.

Charging Procedure off the Bike：

1. Make sure the power switch is off and insert the key into the keyhole to unlock the battery.
2. While holding the battery with one hand, turn the release switch located at the bottom of the **** frame to detach the battery from the frame.

After charging

• Please unplug the main power supply from the power socket first, then unplug the DC port from the battery, you can check the status of the battery on the display.
• Hold the battery with one hand and use the other hand to install the battery by turning the release switch. After installation, please lock the battery to prevent theft.

Note: If your battery shows abnormal charging behavior, such as:

• It doesn’t charge
• Battery and/or charger has strange odors, fumes or liquids coming from it
• Battery and/or charger is overheating, etc.
  Please stop charging and contact the AIRWEST E-Bike support team immediately.

Precautions for Battery

1. When charging the electric bike, please keep it away from children and pets and make sure
   there are no flammable objects nearby.

2. When charging, it should be placed in a ventilated environment. Charging in a confined space, residential building or high temperature environment is strictly prohibited. Charging in a confined space, residential building or high temperature environment is strictly prohibited.

3. The battery of the electric bicycle must be stored in a temperature range of -20℃ to 45℃  Do not place the electric bicycle in a place where the temperature exceeds 45℃. When the ambient temperature is below -20℃, the battery will enter a self-locking state and cannot be charged or used.。

4. Keep the battery dry, do not put the battery in acidic or alkaline liquid, away from rain, fire
   source and high temperatures. If necessary, keep the metal contacts clear and use a soft dry cloth to clean them.

5. It is strictly forbidden to reverse the positive and negative terminals of the battery, to connect the positive terminal to the negative terminal, to damage, disassemble or short-circuit the battery.

6. It is strictly forbidden to modify the battery, the electric control system and the frame structure of the bicycle. Otherwise, it may cause safety hazards and void the warranty service. If you continue to do so, everything will be at your own risk.

7. Use the original battery/charger, do not use batteries/chargers of other brands or products for charging.

8. Before using your ebike, be sure to lock the battery with the included battery key and pull out the battery key. Please keep the key properly and the user will be fully responsible for any loss.

9. Do not use the ebike when it is not fully charged. Do not use the ebike while it is charging or connected to the charger.

10. When not in use for a long time, you should put the battery in a cool and dry place and charge it for two hours every month.

11. If you accidentally submerge the battery or charger completely in water, immediately disconnect the product, disconnect the motor from the battery and stop charging, then contact us promptly for technical support and do not restart until we have conducted a guided test.

12. The battery must be recycled or disposed of in an environmentally friendly manner.

    • Used batteries are hazardous chemicals and should not be disassembled without authorization and recycled by the relevant professional authorities.
    • Do not throw the battery into the fire, the battery may explode or leak.
    • Do not dispose of batteries in your regular household garbage.

Use of the Brakes

Instruction:

• The brake is used to control the speed, not just to stop the bike. The maximum braking force of the wheel is available before the wheel “lock” (standstill) and subsequent slip. Once the tires skid, you will lose most of your braking power and any control of the bike. You must practice braking
  and stop gently, without jamming the wheel. This technique is called progressive brake modulation.

• Push the brake lever towards the handlebars and gradually increase the braking power.

• If you feel the wheel jam, reduce the braking force so the wheel can continue to spin without jamming.

Precautions for Brakes

1. Minimize frequent braking and frequent starting to save power under the premise of ensuring safety.
2. Increase the braking distance on rainy days or in wet conditions, as humidity will slow down the brake response. After riding, clean and dry the bike and store it in a safe place.
3. Do not make sharp turns at high speeds or brake sharply on slippery surfaces, as these actions can easily cause the bike to slip out of control.

Use of Shift Lever

Instruction:

• The shift lever shall be used during riding. When the bike is stationary, do not turn the shift lever to avoid damaging your bike.
• When the right shift lever is shifted forward (The tap position is changed from position 7 to position 1), the rear shift lever will move inwards, and the shifting chain will move from the small piece of the rear Cassette to the large piece at the same time, which will reduce the riding speed while reducing the pedaling strength of riding.
• When the lever is at the maximum position (Tap position 1), press the acceleration button on the right shift lever. The rear shift lever will move from the inside to the outside, and the shift chain will move from the large piece of the Cassette to the small piece position, which will increase the speed of riding and will also increase the pedaling strength of the riding, so as to realize the shifting process of the rear shift lever.

Use of Front Fork

1. Instruction:

   • The suspension fork can move up and down up to 80mm to cushion bumps on the riding surface, which can make for a smoother and more comfortable ride on rough roads or hills.
   • Depending on the rider’s preference, the fork can be locked into a rigid fork, which usually produces higher pedaling efficiency.

2. Adjustment:

3. T he preload adjustment knob 1 ： located at the  top of the left side of the suspension fork.
   To soften the ride, reduce the drag by turning the preload adjustment knob counterclockwise, decreasing the drag in the direction of the small “-” on the knob. To make the suspension more comfortable over bumpy roads, turn the preload adjustment knob clockwise to increase resistance in the direction of the small “+” on the knob.

4. The lockout lever 2：l ocated at the top of the right side of the suspension fork.
   It can be turned counterclockwise until it stops to fully lock the suspension fork’s travel. To unlock the locking lever, turn the knob clockwise until it stops. When the locking lever is unlocked, the resistance can be adjusted by turning it.
   NOTE: When the fork is shipped from the warehouse, its functions are set up to fit most people. If you do not have riding and debugging experience, please do not operate it freely, so as not to cause damage to the fork lock and affect your normal use.

Routine Care & Maintenance

Daily Check

• Before each ride, we recommend that you follow a daily safety checklist.
• Regular checks and tune-ups are especially important to ensure your bike stays safe and fun to ride.

• Test the front and rear brake systems for proper function.
• Make sure the brake pads are not excessively worn and are properly positioned to the rim.
• Make sure the brake control lines are lubricated, properly adjusted, and have no visible wear.
• Check that the brake control lever is lubricated and tightly secured to the handlebars.

Rims/Tires|

• Inflate the tire so that it is within the recommended range shown on the sidewall.
• Check for bulges or signs of excessive wear.
• Clean the tire and make sure the tread is exposed.
• Make sure the rims are running properly and have no visible wobbles or kinks.
• Check that all wheel spokes are tight and not broken.
• Check wheel balance in pedal-only mode. If you notice an unbalanced ride or a noisy rotation of the front wheel, this means the bolts are not fully tightened or not horizontally aligned.

Chain|

• Check if the chain is oiled, clean and running smoothly.
• Please take extra care in wet or dusty conditions。

Crank / Pedal|

• Securely tighten the pedal to the crank.
• Make sure the crank is tightened securely and not bent.

Transmission/ Cable|

• Check that the transmission is adjusted and functioning properly.
• Make sure the shifter and brake lever are securely attached to the handlebars.
• Check that all brake and shift cables are properly lubricated.

---|---
Motor / Throttle|

• Ensure that the hub motor rotates smoothly and that the motor bearings are in good working condition.
• Check that all power cables leading to the hub motor are secure and undamaged.
• Make sure that the hub motor shaft bolts are secured and that all torque arms and torque washers are in place.
• Make sure that the throttle is working properly.

Battery Pack|

• Make sure the battery is charged before use.
• Check the battery pack for visible damage.
• Lock the battery securely in the frame.

Fork / Saddle|

• Make sure the front fork is not bent or broken.
• Make sure the saddle is properly adjusted and in a comfortable position.
• Make sure the quick release lever on the seat tube is tight.

Headlights / Reflectors|

• Make sure all reflectors are in place.
• Make sure the lights and bells are working properly.

Other|

• Make sure the rider wears a helmet and other necessary riding safety equipment.
• If a front rack, rear rack, basket, etc. is installed, make sure it is properly secured.
• If a rear rack is installed, make sure it is properly secured.
• If fenders are installed, make sure they are properly secured and that there are no cracks or holes in the fenders.
• Make sure the keys are removed at the end of each ride.

Daily Cleaning

1. When you don’t have much mud on your ebike, use a rag to clean the dust.
2. When there is a lot of mud on your e-bike, use a brush dipped in soapy water to clean it. Wash it off, rinse it with a little water, and then dry it with a soft cloth.
3. Check the wear level of the brake pads after cleaning to see if they can guarantee normal braking effect. If they are badly worn, they should be replaced in time.
4. If you plan not to ride the bike for a long time, you need to clean the bike before you put it into storage.
5. Please do not use alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to clean the bike to prevent damage.
6. Please do not use a high-pressure water gun to clean your bicycle. This is because it may damage the mechanic spindle and related mechanical parts.
7. During the cleaning process, make sure the bike is turned off, the charging cable is unplugged and the rubber cover is closed, as leaking water may cause electric shock or other major problems.
8. If the paint has scratches or chipped metal, use touch-up paint to prevent rusting (clear nail polish can also be used as a preventive measure).

Daily Parking & Storage

Follow these basic parking, storage, and Transport tips to make sure your bike is well taken care of on and off the road.

1. When walking with the bike, turn off the power to avoid accidental acceleration or use the walk mode.
2. Though the bike is waterproof (IPX4 waterproof), do not immerse the bike or any parts in water, the electrical system may be damaged.
3. Store in a sheltered place and avoid prolonged exposure to cold or inclement weather. If exposed to rain or excessive moisture, dry the bike afterward and rust-proof the chain and any other unpainted steel surfaces
4. When parked, turn off the electric system to conserve power, take the key off the bike, and make sure the battery is secured and locked to the frame
5. Always lock your bike to prevent theft.

Motor Care & Maintenance

1. The brushless motor is not waterproof, so avoid riding in water deeper than the lower edge of the electric hub to avoid motor failure.
2. Check your motor frequently and tighten any loose screws or nuts to prevent the vehicle from failing due to disconnected wires.
3. Use the pedals to assist the motor when climbing hills and accelerating from a stop.
4. Usually accelerate at a moderate speed, not violently, and do not climb too high to ensure that the hub motor does not overheat or due to excessive load.

Battery Care & Maintenance

1. After riding a certain distance every day, charge the battery, otherwise it will reduce its service life.
   • Charge the battery when the battery level is between 30% and 50%.
   •  Make sure the battery is not completely discharged (deep discharge).
2. If the bike is not used for a long time (to store the battery for more than two months), please pay attention to do regular charging to maintain your battery, otherwise it will reduce the service life or cause the battery to be damaged and unusable. Please perform the following operations:
   • Fully charge the battery and remove the battery.
   • Fully charge the battery and remove the battery.
   • Make sure there is no visible damage to the battery.
   • Do not expose the battery to direct sunlight or heat. Store the battery in a dry, low-humidity location to protect it from extreme temperature fluctuations.
   • Make sure stored batteries are charged every three months.
3. It is normal for the capacity of the battery to slowly decline during use, and eventually the end of life cannot be recovered.

Chains Care & Maintenance

1. It is recommended to clean the chain after each ride, especially in rainy and humid conditions. Wipe the chain and its accessories with a dry cloth and use a brush to remove sand and dust stuck in the chain.
2. Do not use strong acid or strong alkali cleaners (such as rust remover) because these chemicals can damage the chain.
3. Apply lubricant after cleaning to avoid rusting. First, make sure the chain is dry, then apply the lubricant into the bearings.
4. To prevent unnecessary chain wear, try to keep the chain in a vertical position when shifting gears (don’t use the smallest cog with the smallest flywheel, or the largest cog with the largest flywheel, etc.) Apply lubricant after  cleaning to avoid rusting.

Fork Suspension Care & Maintenance

1. Keep your fork clean, use a clean cloth to wipe including the inner tube and the fork shoulder joint.
2. It is recommended to use a fork dust cover to protect the inner tube of the fork. This can prevent dust from entering and also prevent hard objects from hitting the inner tube
3. Don’t use high-pressure water gun or long time to rinse your fork, so as not to damage the oil seal and dust seal after the water gets into the dust seal.

Brakes Care & Maintenance

1. The brakes should be inspected periodically and replaced if the brake pads are contaminated or less than 2.5 mm thick.
2. The efficiency of the brakes may decrease over time due to wear and tear. When you notice a lack of braking power, we recommend that you have the brakes checked, repaired or replaced (if necessary) by a professional.
3. Cleaning is a very important part of any brake maintenance. If the brake pads or rotors are  contaminated with oil, or if the hydraulic system is contaminated with contaminants, braking performance will be greatly affected.

Troubleshooting & Solution

The bike doesn’t work

|

1. Insufficient power supply
2. Wrong connection.
3. Battery not properly installed
4. Incorrect power-on sequence
5. Brake is pushed
6. Discharge fuse blown

|

1. Charge the battery
2. Clean and repair the connector
3. Check if the battery and base contacts are stuck tight
4. Turn on the bike in the correct order
5. Release the brake lever
6. Replace the discharge fuse

The motor does not respond when the bike is powered on|

1. Loose cable
2. Loose or damaged throttle
3. Loose or damaged motor cable
4. Motor damage
5. Voltage burnout

|

1. Repair and or reconnect
2. Fix or replace
3. Fix or replace
4. Repair or replace
5. Replace

Battery not charging or undercharging|

1. The charger is not well connected
2. The charger is damaged
3. The battery is damaged
4. The wire is damaged
5. Charging fuse blown

|

1. Adjust the connection
2. Replace
3. Replace
4. Repair or replace
5. Replace

---|---|---
The motor works intermittently|

1. Poor contact of battery contacts
2. There is no contact when battery switch is burned

|

1. Adjust or polish the contact
2. Change the battery power switch

The Headlight is not ON|

1. The switch of Headlight is damaged
2. Loose or damaged Headlight cable

|

1. Replace
2. Fix or replace

Wheel or motor makes strange noises|

1. Loose or damaged wheel spokes or rim
2. Loose or damaged motor wiring

|

1. Repair and or reconnect
2. Reconnect or replace

Warranty & Customer Service

Warranty
We offer a warranty and technical support for AIRWEST ebike. If you receive your package with a defect and it is damaged during normal use within the warranty period, we will resend you a new part and help you fix the problem.

Note: The following cases are not quality issues and are not covered by this warranty.

1. Failure caused by failure to operate in accordance with the user’s manual.
2. Natural wear and tear, accident, abuse, neglect, improper assembly, or improper maintenance of parts, and improper use of accessories by any user.
3. Natural wear and tear of parts under normal use, or where the above warranty policy does not apply.
4. Wear and tear of consumable parts that prevent proper replacement and maintenance, resulting in failure and damage to other parts.
5. The warranty card does not match the bike model or changes the bike model.
6. Damage caused by overloading, riding over obstacles (including but not limited to going down steps, falling, etc.), performing extreme sports, etc.
7.  Damage caused by force majeure (such as fire, earthquake, lightning, flood, etc.).
8. Within the scope of the warranty policy, but beyond the warranty date.
9. Generally, a fully charged battery will endure 90 days in standby mode. Remember to charge the battery after each use. Depletion of battery power can cause permanent damage to the battery, and the electronic device inside the battery will record the charge and discharge of the battery. Damage caused by over-discharge or under-discharge is not covered by the warranty.
10.  Damage caused by collision during the use of the product and its parts.

Customer Service

• Your satisfaction is our first priority. If there is any problem with your ebike, don’t hesitate to find your order and send us relevant photos and videos, which helps the support team to solve your problem more efficiently and intelligently, and helps to optimize the product experience.
• We will reply within business days.
• airwest.service@gmail.com
• AIRWEST Customer Service
• AIRWEST shall reserve the final interpretation right of all terms and conditions in this manual.

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