DELL WH3024 Wired Headset User Guide

DELL WH3024 Wired Headset

Product Information

What’s in the box:

1. WH3024 Headset
2. USB-A adapter (drop in box)
3. Documentations

Overview:
The Dell Wired Headset WH3024 features a boom microphone, microphone mute button with LED, call control button, USB-C connector, busy light LED, volume control button, and a Microsoft Teams button with LED. The headset also includes a USB-A adapter for alternative connection options.

Compatible accessories (Sold separately):
Compatible replacement ear cushion: Dell Wired Headset Ear Cushions – HE324

System Requirement:
The Dell Wired Headset WH3024 is compatible with Windows 10 64-bit, Windows 11 64-bit, and MacOS.

Headset Setup:
To power on your headset, plug the cable into the USB-C port on your computer. Alternatively, you can use the provided USB-A adapter to connect to the USB-A port.

Adjust the headband:
Adjust the headband of the headset to ensure a comfortable fit.

Position the boom:
Flip the boom microphone arm down to unmute and flip it up to mute. The headset will automatically mute or unmute when the boom mic is flipped down 100 degrees or more. The full deployment angle of the boom mic is 130 degrees. Please note that you cannot mute or unmute the microphone when the boom mic is not flipped down.

Buttons and LEDs:
Here are the actions and corresponding LED behaviours for different button presses:

Connect the headset to the computer when the Teams application
is running| Single press the call control button| The team button on the headset blinks once and then goes static
white| N/A
Connect the headset to the computer when the Teams application
is not running| Single press the + button| The teams button on the headset blinks ten times and then goes
dark| N/A
Play/pause music| Single press the button| N/A| N/A
Volume up (step)| Press and hold the + button| N/A| Double beep when the volume reaches its maximum level
Volume up (continuously)| Single press the button| N/A| Double beep when the volume reaches its maximum level
Volume down (step)| Press and hold the button| N/A| Double beep when the volume reaches its minimum level
Volume down (continuously)| Single press on the mic mute button| N/A| Double beep when the volume reaches its minimum level
Mute microphone| Single press on the mic mute button| N/A| Mic off voice prompt
Unmute microphone| Single press on the mic unmute button| N/A| N/A

FAQ:

• Q: What are the compatible accessories for the Dell Wired Headset WH3024?
  A: The compatible accessory for this headset is the Dell Wired Headset Ear Cushions – HE324, which is sold separately.

• Q: What are the system requirements for the Dell Wired Headset WH3024?
  A: The headset is compatible with Windows 10 64-bit, Windows 11 64-bit, and MacOS.

• Q: How do I power on the headset?
  A: To power on the headset, plug the cable into the USB-C port on your computer. You can also use the provided USB-A adapter for connection to the USB-A port.

• Q: How do I adjust the headband of the headset?
  A: To adjust the headband, simply modify its position to achieve a comfortable fit.

• Q: How do I mute or unmute the microphone?
  A: Flip the boom microphone arm down to unmute and flip it up to mute. The microphone will automatically mute or unmute when the boom mic is flipped down 100 degrees or more.

NOTE:
A NOTE indicates important information that helps you make better use of your computer.

CAUTION:
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING:
A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

What’s in the box

1. WH3024 Headset
2. USB-A adapter (drop in box)
3. Documentations

Overview

1. Boom microphone
2. Busy light LED
3. Microphone mute button with LED
4. Volume control button
5. Call control button
6. Microsoft Teams button with LED
7. USB-C connector
8. USB-A adapter

Specification

Compatible accessories (Sold separately)

• Compatible replacement ear cushion
• Dell Wired Headset Ear Cushions – HE324

System Requirement
Windows 10 64-bit, Windows 11 64-bit and MacOS.

Headset Setup

Power and setup
Power on your headset by plugging the cable to the USB-C port on the computer. A USB-A adapter is also provided as an alternative for connection to the USB-A port.

Adjust the headband
The headset can be worn on both the left and right sides. Lengthen or shorten the band until it fits comfortably. The ear cup can be adjusted to ±90 degrees at most. The cushions should sit comfortably over the center of your ears.

Position the boom
Flip the boom mic arm down to unmute and flip up to mute. You hear voice commands mic unmute and mic mute, that indicate the status of the mic. The headset automutes or unmutes when the boom mic is flipped down 100 degrees or over, the full deployment angle is 130 degrees. You are unable to mute or unmute when the boom mic is not flipped down.

CAUTION:
To avoid breaking the boom microphone, do not rotate over ±130°.

Buttons and LEDs

reaches its maximum level.
Volume up (continuously)| Press and hold the + button|  | Double beep when the volume reaches its maximum level.
Volume down (step)| Single press the – button|  | Double beep when

the volume reaches its minimum level.

Volume down (continuously)| Press and hold the – button|  | Double beep when the volume reaches its minimum level.
Mute microphone| Single press on the mic mute button|  | Mic off voice prompt.
Unmute microphone| Single press on the mic unmute button|  | The mic on voice prompt.
Behavior when running Microsoft Teams application

 | Action Button| LED Behavior| Voice Prompt
During Teams call|  | – Busy light turns red during a Teams call.

– The team’s button displays a white light when it is running.

|
Evoke/Open Teams notification| Single press on the Teams button| – The team’s icon displays a white light when it is running.

– Teams icon blinks white when receiving a notification.

| Teams voice prompt when receiving a Teams notification.
Answer a Teams call| Single press on the Call control button| – Busy light blinks red when receiving a call then turns red during a Teams call.

– The team’s button displays a white light when it is running.

| Teams ringtone for incoming calls.
End a Teams call| Double press on the Call control button| – The Teams LED remains white.

– Busy light LED turns off.

|
Reject a Teams call| Long press on Call control button for 2 seconds| – The Teams LED remains white.

– Busy light LED turns off.

|
Raise hand during Teams call| Long press on Teams button| – The Teams LED remains white.

– Busy light LED remains red.

|

NOTE: If the boom microphone is rotated up, the mute button will not unmute the microphone.

Dell Peripheral Manager

What is Dell Peripheral Manager?

• The Dell Peripheral Manager application helps you manage and set up various Dell Peripherals connected to your Windows OS computer.
• It allows the user to make changes to the audio and device settings with additional customization such as Audio Mode, Microphone, Sidetone, Audio Output, Busy Light and more.

Installing Dell Peripheral Manager
When you connect the device/peripheral to your computer for the first time, installer prompt is displayed and you may choose to download the software or decline the installation.

NOTE:
If Dell Peripheral Manager does not appear within a few minutes, you can check for updates manually via Windows Update or download the Dell Peripheral Manager application from www.dell.com/support/dpem.

Replacing the ear cushions

Removal
To remove ear cushions, do the following:

1. Pry off the cushion from the bottom center of the ear cup.
2. Continue to work on the sides to release the ear cushion from the ear cup.

Replacement
To replace ear cushions, do the following:

1. Align the notch on the ear cushion to the bottom center of the ear cup.
2. Continue to align on the sides to put back the ear cushion to the ear cup.

Regulatory and PPID label position

The regulatory label and PPID (Product Part Identification) are under the ear cushion of the ear cup that has no boom microphone.

NOTE:
The image is a sample illustration to show the regulatory label location only. Locate the ear cushion of your device to find the applicable regulatory labels or logos.

Troubleshooting

I cannot hear the caller.| ●  Press the volume up button on your headset. Also, check and adjust the volume settings on your computer for accuracy.

●  Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.

---|---
Callers are unable to hear me.| ●  Unmute the microphone by flipping down the boom microphone arm and tapping the mute button.

●  Ensure that the boom microphone is properly aligned with your mouth.

●  Go to the audio settings in your sound control

panel/preferences and select your headset as the default audio device.

The audio in the headset is experiencing distortion, and I am hearing an echo.| ●  Lower the listening volume on your headset until the distortion disappears.
The other headset I was using to listen to music on my system/laptop does not work anymore.| ●  Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.
My computer is not able to detect the presence of the headset or establish a proper connection with

it.

| ●  Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.
When I mute or unmute the microphone using the Windows system control panel settings, the following issue or set of issues arises:

•  It does not correctly reflect the mute status on my headset or within applications such as Teams and Zoom.

•  It results in delayed response on the mute state in Teams and Zoom.

•   It displays error messages on Teams and Zoom.

| ●  Use the dedicated mute button on your headset to control the mute or unmute feature in Teams and Zoom.

●  The Human Interface Device (HID) Telephony controls mute or unmute feature on Zoom and Teams. The headset mute button supports HID Telephony but not by the Windows mute settings.

●  Click the mute control on Teams and Zoom to fix the slow response or error message.

The sound coming through the headset appears to be at a lower or quieter level when I open the system control panel for audio devices.| ●  Close the control panel before using the headset to listen to music or audio. The headset has call and music modes with varying audio volumes. Accessing the system control panel temporarily switches it to call mode, but it reverts to music mode once you leave the control panel.

Statutory information
Warranty
Limited warranty and return policy
Dell-branded products carry a 3-year limited hardware warranty. If purchased together with a Dell system, it will follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end-user agreement, which you can find at www.dell.com/terms. This document contains a binding arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s end user contract terms.
Dell may also provide an additional hardware warranty—full details of the Dell end user contract and warranty terms can be found by going to www.dell.com, selecting your country from the list at the bottom of the “home” page and then clicking the “terms and conditions” link for the end user terms or the “support” link for the warranty terms.

For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell’s warranty terms. Dell may also provide an additional hardware warranty—full details of Dell’s warranty terms can be found by going to www.dell.com, selecting your country from the list at the bottom of the “home” page and then clicking the “terms and conditions” link or the “support” link for the warranty terms.

Safety information

About this task
To reduce the risk of fire, electric shock, personal injury, and property damage, read all operating instructions and the following safety instructions before using this device.

Use only products and accessories designated for this device.

• If skin irritation develops after using this device, stop using the device and contact DELL.
• Do not let children play with small parts of the device, as they may enter the child’s airways and cause choking.
• Do not disassemble the device as this may result in electric shock and other risks. Improper disassembly may cause electric shock if the phone is used again.
• If the device overheats or is damaged to the case, cord, or plug, unplug it and discontinue use.
• Using the device at high volume levels or at elevated sound pressure levels may cause temporary or permanent damage to your hearing. There is no specific volume setting that works for everyone, however, you should always adjust the volume of your headset or headphones to a medium level and avoid prolonged exposure to high volumes. The louder the sound, the faster it will lead to hearing impairment. When you use a headset or headphones with different devices, the volume of the playback sound may differ. The volume of the emitted sound depends on the device used and its settings. If you experience any discomfort, you should stop using this device with a headset or headphones and have your hearing checked by a doctor. To protect your hearing, experts recommend the following
  1. Decrease the audio volume before turning on the headset/headphones, and use the volume as low as possible.
  2. Do not try to increase the volume in order to drown out the surrounding noise. If possible, use the headset/headphones in a calm environment with low background noise.
  3. Limit the time you use your headset/headphones at high volume levels.
  4. Decrease the volume if the sound from the headphones or headset interferes with the speech of people around you.
• If you use a headset or headphones while driving, check your local laws for mobile phones or headsets and focus on ensuring safe driving. Using a headset or earbuds covering both ears when driving, including bicycle, reduces your ability to hear other sounds and can pose a significant risk to you and others, and is illegal in most countries.
• If in-ear/in-ear headphones were supplied with this unit, connect and use them according to the instructions provided. Do not use force to insert the in-ear / in-ear headphones into the ear canal. If they get stuck in the ear canal, consult your doctor.
• Use only chargers supplied by DELL to charge your device and follow the charging instructions provided. In addition, if the headset is to be charged using a cell phone charger, use only chargers approved and supplied by the cell phone manufacturer for that model. Do not use the charger for any other purpose. Make sure the operating voltage matches the voltage of the power supply.

Battery Safety

• If your device has a built-in, non-replaceable battery, do not attempt to open the device or replace the battery as this could result in personal injury and/or damage to the device.
• Do not throw the product or used batteries into a fire or leave them in places with temperatures above 45°C (104 °F).

The equipment is intended for use in residential, commercial and non-congested industrial areas. The equipment belongs to class B for electromagnetic compatibility.

Terms and conditions of sale are specified in agreements with authorized resellers
The crossed-out wheeled bin symbol indicates that used electrical and electronic equipment and batteries should not be disposed of with unsorted municipal waste; disposal of this type of waste should be carried out separately from other waste. The equipment meets the requirements of the Technical Regulations of the Customs Union “Electromagnetic compatibility of technical equipment” (TR CU 020/2011). The equipment meets the requirements of the Technical Regulations of the Eurasian Economic Union “On the Restriction of the Use of Hazardous Substances in Electrical and Electronic Products” (TR EAEU 037/2016).

Getting help

Contacting Dell

NOTE:
If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalogue.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Steps:

1. Go to www.dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.

References

• Support for Dell Wired Headset – WH3024 | Documentation | Dell Australia

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