LG OLED65C3PSA OLED TV Owner’s Manual

OLED65C3PSA OLED TV
Owner’s Manual

OLED65C3PSA OLED TV

Please read this manual carefully before operating your set and retain it for future reference.
The model and serial number of the product are located on the back and on one side of the product. Record them below in case you ever need service.

Before reading this manual

• Read this manual thoroughly before operating your TV, and keep it for future reference.
• On the website you can download the manual including installation, using, troubleshooting, specifications, license etc and view its contents on your PC or mobile device.
• User Guide : For more information about this TV, read the USER GUIDE embedded in the product. (Depending on model) – To open the USER GUIDE → [ ] → [Support] → [User Guide]

Separate Purchase

• Separate purchase items can be changed or modified for quality improvement without any notification. Contact your dealer to buy these items. These devices only work with certain models.
• The model name or design may be changed depending on the upgrade of product functions, manufacturer’s circumstances or policies.
• A cable to connect antennas and external devices must be purchased separately.

Note

• Product specifications or contents of this manual may be changed without prior notice due to upgrade of product functions.
• The items supplied with your product may vary depending on the model.
• Image shown may differ from your TV.

Warning! Safety instructions

CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL.
This symbol is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
WARNING : TO REDUCE THE RISK OF FIRE AND ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.

• Do not place the TV and/or remote control in the following environments:
  – Keep the product away from direct sunlight.
  – An area with high humidity such as a bathroom.
  – Near any heat source such as stoves and other devices that produce heat.
  – Near kitchen counters or humidifiers where they can easily be exposed to steam or oil.
  – An area exposed to rain or wind.
  – Do not expose to dripping or splashing and do not place objects filled with liquids, such as vases, cups, etc. on or over the apparatus (e.g., on shelves above the unit).
  – Near flammable objects such as gasoline or candles, or expose the TV to direct air conditioning.
  – Do not install in excessively dusty places.
  Otherwise, this may result in fire, electric shock, combustion/explosion, malfunction or product deformation.

• Ventilation
  – Install your TV where there is proper ventilation. Do not install in a confined space such as a bookcase.
  – Do not install the product on a carpet or cushion.
  – Do not block or cover the product with cloth or other materials while unit is plugged in.

• Take care not to touch the ventilation openings. When watching the TV for a long period, the ventilation openings may become hot.

• Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the device.

• Do not move the TV whilst the Power cord is plugged in.

• Do not use a damaged or loosely fitting power cord.

• Be sure to grasp the plug when unplugging the power cord. Do not pull on the power cord to unplug the TV.

• Do not connect too many devices to the same AC power outlet as this could result in fire or electric shock.

• Disconnecting the Device from the Main Power
  – The power plug is the disconnecting device. In case of an emergency, the power plug must remain readily accessible.

• Do not let your children climb or cling onto the TV. Otherwise, the TV may fall over, which may cause serious injury.

• Outdoor Antenna Grounding (Can differ by country):
  – If an outdoor antenna is installed, follow the precautions below.
  An outdoor antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits, or where it can come in contact with such power lines or circuits as death or serious injury can occur.

• Never touch this apparatus or antenna during a lightning storm. You may be electrocuted.

• Make sure the power cord is connected securely to the TV and wall socket if not secured damage to the Plug and socket may occur and in extreme cases a fire may break out.

• Do not insert metallic or inflammable objects into the product. If a foreign object is dropped into the product, unplug the power cord and contact the customer service.

• Do not touch the end of the power cord while it is plugged in. You may be electrocuted.

• If any of the following occur, unplug the product immediately and contact your local customer service.
  – The product has been damaged.
  – If water or another substance enters the product (like an AC adapter, power cord, or TV).
  – If you smell smoke or other odors coming from the TV.
  – When lightning storms or when unused for long periods of time.
  Even the TV is turned off by remote control or button, AC power source is connected to the unit if not unplugged in.

• Do not use high voltage electrical equipment near the TV (e.g., a bug zapper). This may result in product malfunction.

• Do not attempt to modify this product in any way without written authorization from LG Electronics. Accidental fire or electric shock can occur. Contact your local customer service for service or repair. Unauthorized modification  could void the user’s authority to operate this product.

• Use only an authorized attachments / accessories approved by LG
  Electronics. Otherwise, this may result in fire, electric shock, malfunction, or product damage.

• Never disassemble the AC adapter or power cord. This may result in fire or electric shock.

• Handle the adapter carefully to avoid dropping or striking it. An impact could damage the adapter.

• To reduce the risk of fire or electrical shock, do not touch the TV with wet hands. If the power cord prongs are wet or covered with dust, dry the power plug completely or wipe dust off.

• Batteries
  – Store the accessories (battery, etc.) in a safe location out of the reach of children.
  – Do not short circuit, disassemble, or allow the batteries to overheat.
  Do not dispose of batteries in a fire. Batteries should not be exposed to excessive heat.
  – Caution : Risk of fire or explosion if the battery is replaced by an incorrect type.

• Moving
  – When moving, make sure the product is turned off, unplugged, and all cables have been removed. It may take 2 or more people to carry  larger TVs. Do not press or put stress on the front panel of the TV. Otherwise, this may result in product damage, fire hazard or injury.

• Keep the packing anti-moisture material or vinyl packing out of the reach of children.

• Do not allow an impact shock, any objects to fall into the product, and do not drop anything onto the screen.

• Do not press strongly upon the panel with a hand or a sharp object such as a nail, pencil, or pen, or make a scratch on it. It may cause damage to screen.

• Cleaning
  – When cleaning, unplug the power cord and wipe gently with a soft/ dry cloth. Do not spray water or other liquids directly on the TV. Do not clean your TV with chemicals including glass cleaner, any type of air freshener, insecticide, lubricants, wax (car, industrial), abrasive, thinner, benzene, alcohol etc., which can damage the product and/ or its panel. Otherwise, this may result in electric shock or product damage.

Installation

Lifting and moving the TV
Please note the following advice to prevent the TV from being scratched or damaged and for safe transportation regardless of its type and size.

• It is recommended to move the TV in the box or packing material that the TV originally came in.
• Before moving or lifting the TV, disconnect the power cord and all cables.
• When holding the TV, the screen should face away from you to avoid damage.
• Hold the side and bottom of the TV frame firmly. Make sure not to hold the transparent part, speaker, or speaker grill area.
• When transporting a large TV, there should be at least 2 people.
• When transporting the TV, do not expose the TV to jolts or excessive vibration.
• When transporting the TV, keep the TV upright, never turn the TV on its side or tilt towards the left or right.
• Do not apply excessive pressure to cause flexing / bending of frame chassis as it may damage screen.
• When handling the TV, be careful not to damage the protruding buttons.
• Avoid touching the screen at all times, as this may result in damage to the screen.
• When attaching the stand to the TV set, place the screen facing down on a cushioned table or flat surface to protect the screen from scratches.

Mounting on the Table

1. Lift and tilt the TV into its upright position on a table.
   • Leave a 10 cm (minimum) space from the wall for proper ventilation.

2. Connect the power cord to a wall outlet.

• Do not apply foreign substances (oils, lubricants, etc.) to the screw parts when assembling the product. (Doing so may damage the product.)

• Do not use any unapproved items to ensure the safety and product life span.

• Any damage or injuries caused by using unapproved items are not covered by the manufacturer’s warranty.

• If you install the TV on a stand, you need to take actions to prevent the product from overturning. Otherwise, the product may fall over, which may cause injury.

• When assembling the stand, ensure that all of the provided screws are attached. If the screws are not fully tightened, the product may tilt or tip over, resulting in damage. Tightening the screws with excessive force may cause them  to come off due to abrasion of the screw joint.

• If a television is not positioned in a sufficiently stable location, it can be potentially hazardous due to falling. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
  – Using cabinets or stands recommended by the manufacturer of the television.
  – Only using furniture that can safely support the television.
  – Ensuring the television is not overhanging the edge of the supporting furniture.
  – Not placing the television on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television to a suitable support.
  – Not standing the televisions on cloth or other materials placed between the television and supporting furniture.
  – Educating children about the dangers of climbing on furniture to reach the television or its controls.

• If there is a problem with swivel angle adjustment, lift the product slightly and put it back down. (Depending on model)

Securing TV to the Wall

1. Insert and tighten the eye-bolts, or TV brackets and bolts on the back of the TV.
   • If there are bolts inserted at the eye-bolts position, remove the bolts first.

2. Mount the wall brackets with the bolts to the wall. Match the location of the wall bracket and the eye-bolts on the rear of the TV.

3. Connect the eye-bolts and wall brackets tightly with a sturdy rope. Make sure to keep the rope horizontal with the flat surface.
   • Use a platform or cabinet that is strong and large enough to support the TV securely.
   • Brackets, bolts and ropes are not provided. You can obtain additional accessories from your local dealer.

Mounting to the Wall
Attach an optional wall mount bracket at the rear of the TV carefully and install the wall mount bracket on a solid wall perpendicular to the floor.
When you attach the TV to other building materials, please contact qualified personnel. LG recommends that wall mounting be performed by a qualified professional installer. We recommend the use of LG’s wall mount bracket.
LG’s wall mount bracket is easy to move with cables connected. When you do not use LG’s wall mount bracket, please use a wall mount bracket where the device is adequately secured to the wall with enough space to allow connectivity to external devices. It is advised to connect all the cables before installing fixed wall mounts.

• Remove the stand before installing the TV on a wall mount by performing the stand attachment in reverse.
• For more information of screws and wall mount bracket, refer to the Separate purchase.
• If you intend to mount the product to a wall, attach VESA standard mounting interface (optional parts) to the back of the product. When you install the set to use the wall mounting bracket (optional parts), fix it carefully so as not to drop.
• When mounting a TV on the wall, make sure not to install the TV by hanging the power and signal cables on the back of the TV.
• Do not install this product on a wall if it could be exposed to oil or oil mist. This may damage the product and cause it to fall.
• Please use the accessory cable holder when hanging on the wall. (Only OLED48/83C3*)

Antenna/Cable
Connect the TV to a wall antenna socket with an RF cable (75 Ω).

• Use a signal splitter to use more than 2 TVs.
• If the image quality is poor, install a signal amplifier properly to improve the image quality.
• If the image quality is poor with an antenna connected, try to realign the antenna in the correct direction.
• An antenna cable and converter are not supplied.
• For a location that is not supported with Ultra HD broadcasting, this TV cannot receive Ultra HD broadcasts directly.
• Use the AV cover for aesthetic purposes. Connecting too many cables may cause lifting problems. In such a case, remove the AV cover before use. (Depending on model)

Satellite dish
Connect the TV to a satellite dish to a satellite socket with a satellite RF cable (75 Ω). (Depending on model)

Starting TV

Turning on the TV
You can simply operate the TV functions, using the button.

The use of the 5,150 – 5,350 MHz band is restricted to indoor use only. This restriction exists in the countries Australia (AU) and New Zealand (NZ). (For Wi-Fi/Bluetooth built-in model or Wi-Fi built-in model) “RF Radiation Exposure Statement
This equipment shall be installed and used at a minimum distance of 20 cm from the human body.”
“In Australia only, frequency band 5150-5350MHz must be used indoors”
Open Source Software Notice Information
To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose source code, and to access all referred license terms, copyright notices and other  relevant documents please visit https://opensource.lge.com. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and  handling) upon email request to opensource@lge.com. This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product.
Licenses

patentlist.accessadonce.com

Troubleshooting

In TV / HDMI input, press the button on the remote control three times to display the model name and serial number on the screen.

Cannot control the TV with the remote control.| • Check the remote control sensor on the product and try again.
• Check if there is any obstacle between the product and the remote control.
• Check if the batteries are still working and properly installed ( .
---|---
No image display and no sound is produced.| • Check if the product is turned on.
• Check if the power cord is connected to a wall outlet.
• Check if there is a problem in the wall outlet by connecting other products.
The TV turns off suddenly.| • Check the power control settings. The power supply may be interrupted.
• Check if the auto-off function is activated on the settings related time.
• The auto-off function may have worked. This product is equipped with an auto-off function that automatically turns off the power if the remote control is not used for 15 minutes without an input signal.
When connecting to the PC (HDMI), no  signal is detected.| • Turn the TV off/on using the remote control.
• Reconnect the HDMI cable.
• Restart the PC with the TV on.
Abnormal Display| • If the product feels cold to the touch, there may be a small “flicker” when it is turned on. This is normal, there is nothing wrong with product.
• This panel is an advanced product that contains millions of pixels. You may see tiny black dots and/or brightly coloured dots (white, red, blue or  green) at a size of 1 ppm on the panel. This does not indicate a malfunction and does not affect the performance and reliability of the product. This  phenomenon also occurs in third-party products and is not subject to exchange or refund.
• If the TV feels cold to the touch, there may be a small flicker when it is turned on. This is normal; there is nothing wrong with TV.
• You may find different brightness and colour of the panel depending on your viewing position(left/right/ top/down). This phenomenon occurs due  to the characteristic of the panel. It is not related with the product performance, and it is not malfunction.
• Avoid touching the screen or holding your finger(s) against it for long periods of time. Doing so may produce some temporary distortion effects on the screen.
Generated Sound| • “Cracking” noise: A cracking noise that occurs when watching or turning off the TV is generated by plastic thermal
contraction due to temperature and humidity. This noise is common for products where thermal deformation is required.
• Electrical circuit humming/panel buzzing: A low level noise is generated from a high-speed switching circuit, which supplies a  large amount of current to operate a product. It varies depending on the product. This generated sound does not affect the performance and reliability of the product.

• Make sure to wring any excess water or cleaner from the cloth.
• Do not spray water or cleaner directly onto the TV screen.
• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the screen.

Precautions for Protecting the OLED TV Screen

Unlike regular LED/LCDs, OLED TVs produce images that emit light for each pixel, achieving a perfect black colour and delivering clear images without blurring.
Due to the nature of the organic materials used to achieve high-resolution image quality, OLED displays generally experience image retention on the screen, which can be a persistent phenomenon. This phenomenon is observed in all  OLED panels, and although recommended picture modes can minimise image retention, current technology cannot completely prevent this from occurring.
Displaying the same image for a long time or repeatedly displaying the same image can cause image retention on the screen, which is a common phenomenon in OLED panel products due to the nature of the product. This product has a built-in screen protection feature. Avoid displaying images that are likely to cause image retention, and follow the recommendations.

Images that are likely to cause image retention

• Images with black areas on the top and bottom and/or the left and right sides of the screen.
• Images whose aspect ratio is 4:3 or 21:9.
• Images that are fixed for a long time, such as program number, station logo, game console icon, set-top box menu, etc.
• Other fixed screen images or repeatedly displayed images.

Running [Pixel Cleaning] to Protect the OLED TV Screen
The OLED TV is equipped with a pixel cleaning feature to check the status of the screen by itself and prevent image retention that leaves an image on a screen. This feature automatically calculates the optimal execution time based on the  accumulated viewing time and is automatically executed when the TV is turned off. While this feature is running, horizontal lines may appear at the top and bottom of the screen. The pixel cleaning feature works when the product is  connected to the power cord and main power.
• To run this function manually, press the button on the remote control, go to [ ] → [General] → [OLED Care] → [OLED Panel Care] and press [Pixel Cleaning].
Recommendations for Minimizing Image Retention
When watching the TV for a long time, press the button on the remote control, go to [  ] → [Picture] → [Select Mode] and set the mode to [Eco] / [Auto Power Save] (Depending on country), go to [Advanced Settings] → [Brightness] and set [OLED Pixel Brightness] to a lower level. In addition, press the button on the remote control, go to [ ] → [General] → [OLED Care] → [OLED Panel Care] and set the [Adjust Logo Brightness] value to [High].
When showing images with black bars at the top/bottom/left/right side of the screen, press the button on the remote control, press [ **], and go to [Picture] → [Aspect Ratio] → [User Selection] → [Vertical Zoom] or [4-Way Zoom] to  remove the black bars.
Turn off the menus for setting up devices such as set-top boxes so that they are not displayed on the screen for a long time.
Note**

• When the screen is showing one fixed image for a long time, the screen brightness will be automatically reduced and then restored once the screen content changes. This is a normal function to minimise image retention.

Regulatory

WARNING! (STABILITY HAZARD)
A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
– ALWAYS use cabinets or stands or mounting methods recommended by the manufacturer of the television set.
– ALWAYS use furniture that can safely support the television set.
– ALWAYS ensure the television set is not overhanging the edge of the supporting furniture.
– ALWAYS educate children about the dangers of climbing on furniture to reach the television set or its controls.
– ALWAYS route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed.
– NEVER place a television set in an unstable location.
– NEVER place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
– NEVER place the television set on cloth or other materials that may be located between the television set and supporting furniture.
– NEVER place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.
If the existing television set is going to be retained and relocated, the same considerations as above should be applied.

Symbols

| Refers to alternating current (AC).
---|---
| Refers to direct current (DC).
****| Refers to class II equipment.
| Refers to stand-by.
I| Refers to “ON” (power).
| Refers to dangerous voltage.

(Australia region only)

Free view Plus provides access to content and services from the Free view networks. The Free view Plus service provides a 7 + day EPG, all available Catch Up TV, recommendations and the ability to set reminders and favorites. Free view  Plus is available by pressing the green button on the remote.

• Free view Plus uses HbbTV technology which combines broadcast and broadband. It requires an internet connection. Normal data usage charges and conditions apply.
  Model
  Serial No.

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References

• LG Electronics & Home Appliances | Shop Now | LG USA
• LG Open Source

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