Faxamol SolarCG6 Solar Powered Security Camera Wireless Outdoor User Guide

Faxamol SolarCG6 Solar Powered Security Camera Wireless Outdoor

Product Information

The product is a camera that records videos and connects to a Wi-Fi network for live broadcasting. It supports SD cards for video storage and has features such as automatic overwrite when the SD card is full. The camera can connect to a 2.4GHz or 5GHz Wi-Fi network and can be controlled through a mobile phone.

Specifications

• Video Storage: SD card
• Wi-Fi Compatibility: 2.4GHz or 5GHz
• Mobile Phone Compatibility: Compatible with most smartphones

FREQUENTLY ASKED QUESTIONS

Please refer to the Instructions Guide if have any detailed questions for these FAQs. If necessary, please contact our customer service.

Live connection & network issues

Q1. Does it automatically overwrite the sd card?
A1. It can overwrite automatically when the SD card is full. The duration depends on how large the SD card is, how many videos the camera records daily, and the quality of the videos. E.g. one 10s SD video is less than 1MB. If the camera records 50 videos every day, an 8GB SD card is enough for 5 months. If recording HD videos, it is about 2.5 months.

Q2. Why is the camera offline?
A2. Please check the Wi-Fi intensity of the connected camera in “Device Information/Wi-Fi/Detection Intensity”. Poor Wi-Fi may cause the camera to go offline. You need to move the camera to a place with good Wi-Fi intensity or use a router device with a higher signal intensity. If your camera is offline for a long time, please change the network configuration for the camera in “Homepage or Device Information/Wi-Fi/Change Wi-Fi”.

Q3. Why can’t I open the live broadcast screen?
A3. The following factors may lead to the error prompt. Please check them one by one:

1. Please check if the network state of your mobile phone is normal; check the stability of the mobile phone’s Wi-Fi or mobile traffic data.
2. Please check whether your camera network is in good condition, and check the stability of the Wi-Fi network; it’s advisable to move the camera closer to the router.
3. If your camera is offline for a long time, you should change the network or re-bind it.

Q4. How to distinguish 2.4GHz Wi-Fi and 5GHz Wi-Fi?
A4. Generally speaking, the Wi-Fi frequency will be indicated on the
nameplate on the back of the router. You can also check the router manual to confirm the Wi-Fi frequency of the router. You can also enter the background address of the router in the address bar of the browser (generally it will be displayed on the nameplate) ) -> Enter the administrator password to enter the router background -> Click on the wireless settings on the router background page to view the frequency of the router.

• If your computer or mobile phone is connected to the Wi-Fi of the router, you can also search for query methods in your browser, such as “How to tell if the Wi-Fi connected to my Android phone is 2.4GHz or 5GHz”.
• If your router only supports 2.4GHz, you can connect to the Wi-Fi directly.
• If your router is a dual-band router, which supports both 2.4GHz and 5GHz, please choose to connect to 2.4GHz Wi-Fi.
• When your router is a dual-band router, you can usually see two Wi-Fi names in the phone settings -> WLAN, such as Myhome_2.4GHz and Myhome_5GHz.
• If your router only supports 5GHz, you may need to replace a router that supports 2.4GHz Wi-Fi.

Adding camera problems

Q1. Cannot find the QR code on the camera body?
A1. To protect the QR code information from damage, the QR codes of all devices are located in the occlusion area. Remove the silicone soft plug or detachable cover of the body, and you will see the QR code of the device.

Q2. Why is there no response after scanning the QR code?
A2. The following factors may lead to QR code scan failure. Please check them one by one:
Please remove the lens protective film of the new device to ensure the lens is clean and unobstructed.
The reflection of the mobile phone screen may cause the QR code to be unrecognized. Please find a suitable angle to scan.
Place the QR code about 15-30 cm in front of the camera for scanning; please adjust the angle and distance slightly and try some in scanning.

Q3. Why is the connection unsuccessful after scanning?
A3. The prompt tone “wrong password” is heard

• Please make sure the Wi-Fi password you entered is correct and case-sensitive.
• The prompt tone “app does not exist” is heard
• Please check whether you have selected or entered the correct Wi-Fi name.
• Please put the device near the Wi-Fi router and ensure the router is working properly. 5GHz Wi-Fi and enterprise-level certified Wi-Fi are not currently supported; please connect to 2.4Ghz Wi-Fi.
• Please note that the Wi-Fi name is not allowed to contain special characters (such as &*%……, etc.)
• The prompt tone “authentication method” is heard 5GHz Wi-Fi and enterprise-level certified Wi-Fi are not currently supported; please connect 2.4Ghz Wi-Fi.
• The prompt tone “wireless connection failed” is heard
• Please make sure your Wi-Fi password is correct, and try to scan the QR code again.
• Please ensure the current Wi-Fi network functions properly. It is advisable to restart the router and try again.

Q4. Cannot finish scanning?
A4. Please make sure the phone and camera are aligned, and scan the QR code on the phone for more than 3s between about 6-12 inches.

Camera use issue

Q1. How to handle the failure of the camera to function properly?
A1. When the camera fails to function properly, you can try to reset the camera to resume the operation. The camera needs to be re-bound after reset; otherwise, the device will not function properly. The reset process only shuts down the camera forcibly and does not erase the contents of the device.

Q2. Can the camera be used across the window?
A2. Glass reflects light, which may increase the complexity of the scenario, thus affecting the live broadcast view and motion trigger effect; hence, you are not recommended to use the camera across the window.
Q3. How do I get the serial number of the camera and what does the serial number do?
A3. Please find the serial number in “Homepage/Live Box/Device Information/Advanced Settings”. This number is the unique identity of the device, and you can use this number for problem feedback or warranty.

Q4.Why is video recorded, since there are no people?
A4. The trigger mechanism in the camera is a physical trigger, which is to say, the recording can be triggered by object movement, light change, or alternation of hot and cold air. If false triggering happens frequently, please adjust using the following method:
Change the position of the camera and place it in a relatively simple environment.
Buy the smart service and select the push content tags you want to see. We will filter out the videos you care about based on your choice, and only push the content with selected tags. Please rest assured that we only filter the pushes; all recorded videos will still be recorded in the album.

Q5. Why are some videos missed?
A5. The following factors may lead to missed detection video. Please check them one by one:
Check the configuration of detection sensitivity. If your motion detection sensitivity is set too low, the camera will be more difficult to trigger, and thus no video recording will be triggered. Please set the sensitivity in “Homepage/Live Box/Device Information/Motion
Detection/Detection Sensitivity”. There are “high, medium, low” sensitivities to choose from. You are recommended to choose medium or high sensitivity.
Check the network connection of the camera. If your camera’s network connection is not in good condition, offline issues will occur. Video push cannot be delivered in offline state.

Q6. Why does the camera screen look blurry?
A6. The following factors may lead to a blurry camera screen. Please check them one by one:
Please make sure the protective film on the camera lens is removed and its surface is clean and unobstructed.
Make sure the camera lens is not scratched or worn.
When the network environment is poor, the image quality may be affected. In SD mode (720p), the picture is more blurred than in HD mode (1080p). Please set the live broadcast definition to HD mode (1080p) in the lower right corner of the full-screen live interface. For video recording resolution, please select “1080p” in the “Homepage/Live Box/Device Information/Motion Detection/Video Resolution” column.
If the camera falls from a height, the imaging components may get damaged. If the camera malfunctions due to hardware problems, please contact the seller.
APP use problem

Q1.How to set the motion detection duration?
A1. Please set the duration in “Homepage/Live Box/Device
Information/Motion Detection/Video Duration”. There are 10s, 15s, 20s, and auto to choose from. If you select 10s, a video of up to 10s will be recorded after the camera is triggered. If you choose Auto, the video recording will start after the activation of the camera by the moving object and end when the motion stops completely; since Auto occupies much cloud storage space, it’s not recommended.

Q2. How to adjust the sensitivity of night vision?
A2. Please set the night vision sensitivity in “Homepage/Live Box/Device Information/Night Vision/Ambient Light Sensitivity”; there are high, medium, and low sensitivities to choose from. The higher the ambient light sensitivity, the easier it is to activate the night vision.

Q3. How to turn on motion detection?
A3. After the motion detection is enabled, the camera is triggered by the moving object records the video, and then informs you through pushes. If you need this feature, you need to enable [Motion Detection] in
“Homepage/Live Box/Device Information/Motion Detection”.

Q4. How to turn on the night vision feature of the camera?
A4. Please activate [Night Vision] in “Homepage/Live Box/Device Information/Night Vision”. At present, some models only support infrared night vision, while others support infrared and white-light night vision modes. The difference between the two-night vision modes is the color rendering of the image: In infrared mode, only black and white images can be recorded, while in white light mode, the color of the image will be restored to the greatest extent.

Q5. Can the device volume be adjusted?
A5. The software supports the adjustment of the device volume and the alarm ring volume. Please adjust the volume of the device and alarm ring in “Settings/Advanced Settings/Device Voice”.

Camera Sharing

Q1.Can two or multiple people be logged in?
A1. For privacy protection and account security, a VicoHome account is only allowed to log in on one device at the same time. If the account is logged in on the second device, it will be forced to log out on the first device.
However, if you want to access your camera on two or multiple devices, you can achieve it by sharing the camera.

Q2. How to add the user or share your camera with another person?
A2. The shared user needs to download the app and register a new account first. Below are the sharing steps:

1. The camera admin taps the Share icon on the live window on the homepage or taps the Share button on the Camera Setting page, then taps the Camera sharing button to generate a share QR code of the camera.
2. The shared user taps the + icon on the top right of the homepage, then taps the Add Friend’s Camera button. He/she can also directly tap the Add Friend’s Camera button from the User page. Then scan the generated share QR code.
3. Accept the camera access request.

Micro SD Card

Q1.How to record/save videos on a Micro SD card?
A1.Installing a Micro SD card does not mean the camera will record a video to the Micro SD card all the time. When the camera detects a movement, it will record a video to the cloud and the cloud recording will display in the Library in the app. If apart from the cloud recordings you want to save backup videos on a Micro SD card at the same time, you can insert a Micro SD card into the camera. Here are tips:

1. Find the Micro SD card slot and insert your Micro SD card: Mostly, the Micro SD card slot is next to the power button and is under the rubber plug of the camera body. However, for some models of cameras, you may need to take off the outer shell of the camera to find the Micro SD card slot.
2. If the Micro SD card is detected, you will hear “SD card detected” at the time when it is inserted, and you can see both the storage of the Micro SD card and “SD Card Video” in the app.
   Please note that the camera only supports legitimate brand-name
   (SanDisk, Samsung, Kingston) Micro SD cards, may not be able to support no- brand, fake, expansion (the storage is extended), and read-only (you aren’t able to put a file to it) Micro SD cards.

Q2. How to view the video on an SD card?
A2. Please view the video on the SD card in “Homepage/Settings/Video in SD Card”. You can drag the progress bar on the screen to select the period you need to view.

Q3. How to format a Micro SD card?
A3. Sometimes after inserting a Micro SD card, the camera will report “Please use the app to format your SD card first”, that’s because your Micro SD card is not the exfat(or fat32) format that the camera supports.
In this case, please tap the camera Setting icon> tap SD card management > tap Format to format it first. If it fails, please use a computer to format it into exFAT(or fat32).

Battery issue

Q1.Can the camera be used with a solar battery?
A1.Yes. To ensure the charging voltage is not less than 4.5V, solar panels with a regulated 5V (or 6V) output can be used. Besides, to ensure there is enough current to charge the device when the solar energy is insufficient, it’s advisable to increase the area of the solar panel. We are also selling cameras with solar panels.

Q2. How long does it take to charge the camera once?
A2. It takes about 8 hours to fully charge the battery once.

Q3. Why can’t the battery be charged?
A3. The following factors may cause charge failure. Please check them one by one:
The charging device is not suitable or it malfunctions. Please make sure the power adapter and charging cable are in good condition. The power adapter specifications are “5V/1.5A”. The charging cable should not be too long (generally not longer than 1.5 m).
The charge port is in poor contact and there may be foreign matters. Clean up foreign matters and dirt, and keep the charge port clean.
The long-time operation leads to charge port oxidation or internal looseness. Please repair or replace the charge port immediately.
The charging environment is not suitable; excessively high or low temperature makes charging impossible. Please move to a place with an appropriate temperature for charging.

Q4. Why is the battery easy to use up?
A4. Battery life mainly depends on the total duration of the camera’s working state. The following factors may lead to fast battery consumption. Please check them one by one:
The camera is frequently activated to start video recording.
The user frequently watches live broadcasts or adjusts camera settings on their mobile phones.
The network access environment that the camera is connected to is poor, so the camera keeps actively searching for the network.
Extremely cold weather may also cause a decrease in battery life.

Q5. How can I extend the battery life?
A5. The battery duration is largely determined by the frequency of video recording and live viewing. Depending on your specific setting and usage, you might see different results. Please also be aware that the camera’s distance from the router can affect its battery life.

Q6. Will the Wi-Fi environment affect the camera battery?
A6. Yes, an unstable network environment will cause the camera to retransmit data multiple times, or even reconnect to Wi-Fi continuously, which will result in faster battery consumption. Multi-layer concrete walls, brick walls, and overcrowded Wi-Fi channels will cause a bad Wi-Fi environment.

Q7.How to charge the camera?
A7. 1.Connect the USB cable to a 5V/1.5A or a 5V/1.0A power adapter.
2. Connect the other end of the USB cable to the camera.
3. Plug the power adapter into an electrical outlet.
Battery cameras can be used after being fully charged; Plug-in cameras need to be plugged in for use.

Account issue

Q1.How to reset the password?
A1.There are currently two ways to support password resetting.
If you remember the current password, please click your account name in “My”. Please follow the instructions on the page to reset your password in “Account Settings/Change Password”.
If you have forgotten your current password, please click “Forgot your password?”, then you need to enter the e-mail of your account to accept the verification code. After entering the correct verification code, you can reset your password.
Please note that the password must contain at least one uppercase letter, one lowercase letter, and one number, and the minimum length of the password must be 8 characters.

Q2. Why is a log-in prompt message indicating no account has been registered, although the account has been registered?
A2. The following factors may lead to the error prompt. Please check them one by one:
Please confirm whether to select the corresponding country.
Please make sure the account and password you entered are correct.

Notification issue

Q1.What should I do if I push too frequently?

• A1.The push is too frequent, which may be caused by the following reasons, please check one by one:
  The environment is too complex and causes too many false triggers. The movement of the object, the change of light, the alternation of hot and cold air, etc. may trigger the camera. Please adjust the camera angle to try to present a more stable and simple picture Unable to filter video results. If necessary, please purchase Awareness Services, check the content you want to see, and reduce unnecessary notifications. It is not recommended to close the push directly, so you may miss a lot of important information.

Q2. How to deal with the failure of mobile phones to receive push messages in time?

• A2. Please enable the “Notification” and “Allow Background Activity” permissions of our App to ensure that the App can push alarm messages in the background.

Q3.What should I do if I receive no push?

• A3. The following factors may cause the failure to receive push. Please check them one by one:
  Check whether motion detection is enabled. When the motion detection is OFF, the camera will not be triggered by moving object and record videos. Please activate this feature in “Homepage/Live Box/Device Information/Motion Detection”. Refer to the “How to turn on motion detection” section for the activation steps.
  Check whether message push is enabled. With the message push feature ON, the video information will not be sent; please activate this feature in “Homepage/Live Box/Device Information/Notification Settings”.

Q4. What should I do if the video push is seriously delayed?

• A4. If you enable the smart recognition push feature, you may experience delayed push. This is because the video is uploaded to the cloud for analysis and then pushed, which will take a little longer than ordinary video push. We are constantly optimizing the technology. Please keep the App and firmware updated to get the fastest push speed.

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