DELL P Series P3424WE computer Monitor User Guide

DELL P Series P3424WE Computer Monitor

Product Information

• The Firmware Update Instruction User’s Guide provides instructions for updating the firmware of a monitor. The firmware update tool is an application used specifically for this purpose.
• The firmware update process requires the monitor to be connected to a power source throughout the update. Additionally, only one video input source should be connected to the monitor, such as DisplayPort, HDMI, or USB Type-C. All other video cables between the monitor and the computer should be unplugged.
• The USB Type-C cable or USB Type-C cable should be directly connected between the monitor and the computer. No other devices should be used in between. It is important to disconnect all other USB cables and USB devices between the monitor and the computer as well. Furthermore, all other monitors should be disconnected from the notebook or desktop to ensure only one display is connected during the firmware update.
• It is recommended to update the firmware using a notebook as the monitor screen may go blank during the update process.
• Prior to conducting the firmware update, the DDM (Dell Display Manager) application should be exited. The USB upstream cable or USB Type-C cable should not be unplugged until the updating process finishes. Sleep mode should be disabled before launching the firmware update. It is important to update one monitor at a time and not conduct firmware updates on multiple monitors simultaneously.
• The firmware update process involves double-clicking the ISP icon, initializing for device status, loading the firmware file automatically or manually selecting it, clicking Update to start updating the new firmware, and following the on-screen instructions to restart the monitor once the updating process is completed. The update may take up to 12 minutes, and it is advised not to power off or disconnect cables during the update.
• If any errors occur during or after the update, troubleshooting steps are provided. These steps include closing the Monitor Firmware Update Utility, turning off the monitor, re-plugging the power cord, turning on the monitor, and trying the update again. If the USB device becomes inactive after the new firmware installation, the updating steps should be retried. If a warning message appears stating that the firmware update was not completed, the monitor’s firmware should be retried for updating without turning off the ISP tool until the update is complete.

Product Usage Instructions

1. Ensure that the monitor is connected to a power source throughout the firmware updating process.
2. Make sure there is only ONE video input source (DisplayPort, HDMI, or USB Type-C) connected from the computer to the monitor. Unplug all other video cables between the monitor and the computer.
3. Connect the USB Type-C cable or USB Type-C cable directly between the monitor and your computer. Unplug all other USB cables and USB devices between the monitor and the computer.
4. Disconnect all other monitors from the notebook or desktop.
5. Use a notebook for updating the firmware as the monitor screen may go blank during the update process.
6. Exit the DDM (Dell Display Manager) application before conducting the firmware update.
7. Do not unplug the USB upstream cable or USB Type-C cable until the updating process finishes.
8. Disable sleep mode before launching the firmware update.
9. Update one monitor at a time and do not conduct firmware updates on multiple monitors simultaneously.
10. Double-click the ISP icon to initiate the firmware update process.
11. The utility will automatically load the firmware file. Alternatively, manually select the firmware file by clicking on the appropriate button.
12. Click Update to start updating the new firmware.
13. Follow the on-screen instructions to restart the monitor once the updating process is completed.
14. Do not power off or disconnect cables during the update, as it may take up to 12 minutes.
15. If any errors occur during or after the update, refer to the Troubleshooting section in the user manual for possible solutions.

Overview

A firmware update tool is an application used to update and monitor firmware.

Firmware Update Pre-requisites

1. The monitor must be connected to a power source during the firmware updating process.
2. Make sure there is only ONE video input source, e.g. DisplayPort, HDMI, or USB Type-C, from the computer to the monitor.
   • NOTE: Ensure that all other video cables between the monitor and the computer are unplugged.
3. Connect the USB Type-C cable or USB Type-C cable directly between the monitor and your computer. Do not use any other device between this connection.
   • NOTE: Ensure that other USB cables and USB devices between the monitor and the computer are unplugged.
   • NOTE: Disconnect all other monitors from the notebook or desktop. This will ensure that only one display is connected while conducting firmware updates.
   • NOTE: It is recommended to update the firmware with a notebook as the monitor screen may go blank during the firmware update process.
4. Exit the DDM (Dell Display Manager) application before conducting a firmware update.
   • NOTE: Do not unplug the USB upstream cable or USB Type-C cable till the updating process finishes.
   • NOTE: Please disable sleep mode before you launch the firmware update.
   • NOTE: Update one monitor at a time. Do not conduct firmware updates on multiple monitors at a given time.

Updating firmware

1. Double-click the ISP icon
2. Initializing for device status.
3. The utility will load the firmware file automatically. Or, you can select your file manually by clicking and navigating to the UPG firmware file.
4. Click Update. The utility will start updating the new firmware.
5. Once the updating process is completed, please follow the on-screen instructions to restart your monitor.

NOTE: Update takes up to 12 minutes. Do not power off or disconnect the cable while updating.
NOTE: If you experience problems during or after the update, refer to Troubleshooting.

Troubleshooting

•   Check if the firmware file has read permission.

•   Check if you have owner rights for the firmware file.

•   Or, run this utility with administrator privileges.

Monitor not detected| •   Follow Firmware Update Pre-requisites to check if the power and USB cables are properly connected to your computer and reopen the Monitor Firmware Update Utility.

•   In the USB of the OSD menu, make sure the USB port is set to the corresponding input signal.

Write protection error| Re-try updating with the following steps:
Flash erase error| 1 Close the Monitor Firmware Update Utility.
Update error| 2 Turn off the monitor by pressing the power button.

3 Replug  the power cord.

Monitor firmware checksum error| 4 Turn on the monitor.

5 Try updating again with the Monitor Firmware Update Utility.

USB device inactive after new firmware installation.| Re-try the updating steps from 1 to 4 as stated above.
A warning message appears: “Firmware update was not completed. Please update the monitor firmware again.”| Re-try updating the monitor’s firmware. Do not turn off the ISP tool until the update is complete.

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