TROMOX MS4000D Ukko S e-Motorcycle Owner’s Manual

: October 30, 2023
: TROMOX

Table of Contents

MS4000D Ukko S e-Motorcycle
Product Information
Product Usage Instructions
Pre-ride Inspection
Vehicle Operation
Maintenance
Troubleshooting

MS4000D Ukko S e-Motorcycle

Product Information

The Tromox MS4000D and MS2500DQ are electric two-wheeled
motorcycles designed and manufactured by Hangzhou Tromox Technology
Co., LTD. The motorcycles are equipped with various features
including anti-theft alarm, NFC start, remote control, and TROMOX
UKKO app compatibility. The motorcycles are powered by batteries
and come with a charger for easy recharging. The spare parts and
accessories of the motorcycles are independently designed and
purchased from Hangzhou Tromox Technology Co., LTD and are
applicable to the vehicles under any circumstances.

Product Usage Instructions

Before riding the Tromox motorcycle, it is recommended to read
the user manual carefully and keep it properly. The manual contains
important safety instructions, technical specifications, and
instructions for use, maintenance, and troubleshooting. Here are
some basic usage instructions:

Pre-ride Inspection

Before riding, ensure that the motorcycle is in good condition.
Check the tires, chain sprockets and chain tightness, belt pulley
and belt tightness, battery, and other parts as instructed in the
manual.

Vehicle Operation

Start the motorcycle using the NFC start feature or remote
control as instructed in the manual. Use the left handlebar
controls to operate the lights, horn, and turn signals. Use the
right governor handlebar controls to operate the accelerator and
brake. Follow traffic rules and regulations while riding.

Maintenance

Maintain the motorcycle regularly as instructed in the manual.
This includes cleaning, lubricating, and adjusting various parts.
Use genuine spare parts and accessories purchased from Hangzhou
Tromox Technology Co., LTD for best performance and safety.

Troubleshooting

If any issues arise while using the motorcycle, refer to the
troubleshooting section in the manual. If the issue persists,
contact the distributor or after-sales service for assistance.

www.tromox.com

The graphic illustrations in this manual may not reflect exact appearance of actual products * Specifications subject to change without notice , so as improvement of quality and performance of product.

Owner’s Manual Please read this manual carefully before riding and keep it properly.

Declaration:
1.The pictures, technical information, data, instructions and other information contained in this manual have been checked as necessary before it is printed. However, in order to continuously develop and improve the product, and make this manual meet customers’ demands, we reserve the right to make changes as necessary without further notice.
2.Copy, store or transcribe any content in this manual in any text or document without the written authorization and permission of Hangzhou Tromox Technology Co., LTD is forbidden and illegal.
3.The corresponding spare parts and accessories of Hangzhou Tromox Technology Co., Ltd. are independently designed and purchased, which are applicable to your vehicle under any circumstances. Please be sure to use the original genuine parts. Tromox will not guarantee the suitability and safety of the spare parts and accessories that are not produced by our company, and has no obligation to any loss caused by the use of spare parts and accessories that are not produced by our company.

Foreword
Congratulations and thank you for purchasing Tromox models and related services.
In this manual, the basic operation and maintenance of Tromox MS4000D, and MS2500DQ electric two-wheeled motorcycle and Tromox are introduced in details. Please read this manual carefully before riding.
The correct operation and maintenance can effectively ensure the safe riding, best performance of electric motorcycle and prolong its service life.
Our distributors have the technical teams trained by Tromox, who can provide the best maintenance and services for you.
The data, specifications and instructions in this manual are determined according to the current design, and the right of changing and interpretation belongs to Hangzhou Tromox Technology Co., Ltd. For the future technical changes to this electric motorcycle, please refer to our website:
www.tromox.com or “TROMOX UKKO” APP information update.
Wish you a safe journey!

Table of Contents

User Instructions

03

Safety Instructions

04

MS4000D and MS2500DQ Technical Specifications 05

Instructions for Use

06

Exploded Views of Vehicle Parts

06

Name plate&Position of vehicle

Identification Number

09

Dash Settings

10

Left Handlebar Controls

11

Right Governor Handlebar controls

11

Tires

11

Chain sprockets,Chain,and tightness degree 12

Belt pulley, Belt, and Tightness Degree

13

Use, Maintenance & Installation of Battery

14

Use of Charger

19

Anti-theft Alarm & NFC Start

20

Remote control instructions

21

TROMOX APP

22

Operational Guidance

27

Pre-ride Inspection

27

Vehicle operation

28

Maintenance

32

Troubleshooting

35

After-sales Service

36

After-sales Service and Warranty Information 36

Limited Warranty

38

Electrical Schematic Diagram

40

User Instructions
1. Before riding, please take your time to carefully read and fully understand all the information in this manual, not limited to instructions, attention points, and warning information; please thoroughly check whether all components are in good conditions. If you find any problem, make sure to contact Tromox distributor or authorized service shop right away. 2. Don’t attempt to operate the vehicle until you have attained adequate knowledge of the operation features, warnings and cautions. 3.Please thoroughly check the warning labels of the vehicle. 4.It is strictly prohibited to refit, disassemble or change the circuit of this motorcycle. If any repairing or replacement is required, please only use Tromox approved parts and accessories from our distributors or authorized service shops. 5.Please reserve this operation manual properly.
Safety Instructions
For the safety of yourself and others, please obey the following instructions:
1.Ones that are not subjected to formal training or without license are strictly forbidden to drive this motorcycle. 2.Please wear the approved helmet produced by the reliable manufacturers while riding to reduce the risk of potential injury. 3.MS4000D/MS2500DQ can be used for maximum two passengers. 4.Please don’t ride this electric motorcycle when you are drunk, tired, feeling unwell or after taking any medicine that may affect your driving ability. 5.Loading capacity includes carriage of passenger, luggage or accessories must be in accordance with the local corresponding laws or regulations, so as to avoid the danger initiatively. 6.In case of rainy and snowy weather or on wet and slippery roads, the braking distance would be longer, please slow down and don’t brake suddenly to avoid collapse. In addition, don’t ride this electric motorcycle under bad weather conditions such as storms and typhoons.
03

Safety Instructions
7.On the road with poor lighting, please turn on the headlight to ensure the safety of yourself and others; if the electric motorcycle has to be pushed due to low battery, the emergency flashers must be turned on. 8.If the vehicle will not be used for several days, please turn off the air switch in advance to prevent the battery from being discharged. 9.When leaving the electric motorcycle, please make sure to turn it off and keep it away from the small children. 10.Since this vehicle is powered with lithium-ion battery, please obey the following safety principles to avoid accident: 10.1 Please don’t park the vehicle in the building entrance hall, emergency escape, corridor or exit. 10.2 The vehicle shall not be parked or charged in the residential buildings, and shall be kept away from combustible materials during charging. Please disconnect the charger as soon as the battery is fully charged. 10.3 Please use the battery properly and pay attention to its warning labels. The waste battery must not be disassembled, but should be sent to the related professional companies for recycling. 10.4 Please read and understand the safety and warning terms of the charger. The replaced charger should match the battery model. 10.5Please read and understand the cleaning instructions. 11.Items checked before riding: 11.1 Check whether the headlight, turn signal light, tail light, brake light, license plate light and horn are in normal condition. 11.2 Check whether the front and rear brakes perform normally, whether the fixing bolts of brake caliper are tightened and whether the power will cut off when user presses the brake. 11.3 Check whether the tire pressure is normal. 11.4 Check whether the handlebars and front & rear wheels are fastened. 11.5 Check whether the reflectors are damaged or contaminated. 11.6 Check the rearview mirror: you should be able to clearly see the rear 10 meters range from the rearview mirror by sitting at the driving position. If there is any abnormality, please seek for the professional maintenance in time.
04

MS4000D and MS2500DQ Technical Specifications

Item Size (L x W x H)

Technical Specification 1855mm x 800mm x 1045mm

Wheel base

1295 mm

Curb weight

110 kg

Maximum loading capacity 150 kg

Maximum gradeability capacity MS4000D22°

MS2500DQ15°

Tire specifications

Front Tire: 100/80-14

Rear Tire: 120/70-14

Rim specifications

Front Rim: MT2.50×14

Rear Rim: MT3.50×14

Item Nominal voltage
Battery type Battery specifications Charging current of charger
Rated power of motor
Controller type

Technical Specification System: 72 V Lightning: 12 V Ternary lithium battery 72V55Ah Standard: 10A Optional: 15A MS4000D: 4000 W MS2500DQ: 2500 W FOC vector controller

05

Instructions for Use
Exploded Views of electric motorcycle Parts (Left Side View)

AB C

D

E F G H I J KL M

N

Instructions for Use
Exploded Views of electric motorcycle Parts (Right Side View)

A

BC D E

FG H I

J KLM N

Left View

A.Front wheel

B.Front fender

E.Left decorative lamp

F.Bottom shield

I.Rear shock absorber

J.Left foot pegs

M.Rear wheel 06

N.Rear cover

C.Front left shock absorber G.Side stand K.Rear fender

D.Dashboard H. Seat cushion L.Single rocker arm

Right View

A.Rear registration plate lamp E.Right foot pegs I.Right decorative lamp M.Head lock

B.Rear camera F.Charging interface J.Motor controller N.Front right shock absorber

C.Tail light G.Motor K.Front camera

D.Seat lock H. Battery compartment L.Headlight
07

Instructions for Use
Exploded Views of Vehicle Parts (Vertical View)

A

B CD E F G H I J

K

L

MN

Instructions for Use
Name plate & Position of vehicle Identification Number (VIN)
VIN: on the right side of the head tube of the frame Certification label: on the left side of head tube of the frame Motor serial number: is etched on the right hand side of the motor
housing and is visible when the motorcycle is fully assembled.

Vertical View

A.Front left turn signal

B.Front right turn signal

C.Left rearview mirror

D.Left switch

E.Right rearview mirror

F.Right handlebar switch

G.Breathing light

H. Battery cover

I.NFC

J.Air switch

K.VCU

L.Rear handrail

M.Rear right turn signal

N.Rear left turn signal

08

09

Instructions for Use

Dash settings

TFT dashboard

Speedometer Left turn

Environment temperature

Clock READY

Estimated range

Right turn indicator

Gear

Up button

Down button

Bluetooth

High beam

Phone call

ABS

Music

OBD

GPS positioning

Cruise control

VA dashboard
Speedometer
Left turn indicator
Parking indicator
Ready High beam indicator ABS indicator
Estimated range

Battery level
Right turn Reversing
Cruise control OBD Odometer

1. TFT dashboard setting
1. Press the SET button for two seconds and release it to enter the setting page, enter the menu with the up and down buttons to select the functions that need to be adjusted, and press the SET button to confirm.

Instructions for Use
Left Handlebar Controls

Decorative lamp
Turn signal switch Decorative lamp
Horn button
Cruise control button
Decorative lamp

Beam switch
Decorative lamp
Decorative lamp
Reverse button USB power switch

Gear select instructions E: Beginner mode: speed 030km/h
D: Daily use mode: speed 060km/h
S: Sport mode: speed 0Max.

Right Governor Handlebar Controls

The lower right shell Gear switch SDE/123 Decorative lamp
The upper right shell

Lighting switch

ABS button Decorative lamp

Decorative lamp
Start button Emergency button

Tires 1.Specification of front tire:100/80-14
Pressure: 225kPa±25kPa 2. Specification of rear tire: 120/70-14
Pressure: 280kPa±25kPa

10

11

Instructions for Use
Chain sprockets, chain, and tightness degree 1.Chain sprockets: Rear: 428-46T, Front: 428-15T 2.Chain: GB/T14212 428MH-110 3.Tightness degree: (1) Measure the chain at the lower end of the middle of the sprocket; (2) When the tightness is correct, the swing amplitude of the chain at this position is 15-25mm.
15-25mm
12

Instructions for Use
Belt Pulley, Belt, and Tightness Degree 1. Belt PulleyRear P69-S8MFront P26-S8M 2. BeltSTD1344-8M 3. Tightness Degree (1) Place the belt tension meter probe close to the belt at the lower end of the middle of the pulley; (2) Use your fingers to move the belt at this part; (3) Read the value on the tension meter, the correct tightness value is 105~110Hz.
the belt tension meter probe
13

Instructions for Use
Use, Maintenance & Installation of Battery Body charging Locate the charging cover on the right side of the vehicle. Insert the charger output plug into the body charging port, and then insert the AC input plug of the charger into the socket. The indicator light is red during charging, and will turn green after the battery is fully charged. While charging is done, disconnect from the AC power source right away.

Instructions for Use
2.External charging Use the key to turn right to unlock the battery cover (The keyhole is located at the bottom of the seat); open the cover to 20º30º. Lift the upper cover slightly, but do not lift it too high to avoid damage to the components; Pull the battery cover forward about 2cm, stretch the upper cover diagonally upward Open the battery cover to the end after extending.

20°30°

14

15

Instructions for Use
Turn off the air switch,open the battery strap and pull out the battery cable plug.
battery strap

battery cable plug

air switch

16

Instructions for Use
Pull out the battery cable plug to lift the battery, then first insert the charger output plug into the battery charging port, and then insert the charger AC input plug into the socket. The indicator light is red during charging, and will turn green after the battery is fully charged. While charging is done, disconnect from the AC power source right away.

To install the battery, just reverse the steps of removing the battery. 17

Instructions for Use
3. Special attention Before using the battery, please read the operation instructions carefully. Failure to follow the guidelines may damage the battery, for instance, battery heats up, catches fire, burst or even more serious consequences.
Protect the battery pack from being sprayed by water or soaked in water; Discharging temperature: -20°C60°C; charging temperature: 0°C-45°C; If the vehicle is left unused for long time, please make sure to remove the battery and keep it properly. The battery shall be charged as it is used. In addition, the state of long-term storage of the battery is half-saturated (after the battery is fully discharged, charge it with a charger for 2 to 3 hours). In order to prevent the battery from over-discharging, it is required to charge it every 1 month; the battery should be stored in dry and well-ventilated places, keep it away from combustible materials. The safe storage duration and temperature range are as follows: 1 month: -20°C-60°C; 3 months: -20°C-45°C; 1 year: -20°C-25°C; Leaving the battery stored more than 1 year could damage the power pack and void the warranty. The input and output terminals of battery must not being short circuited; the reverse polarity connection of battery positive and negative terminals on the charger or external device are prohibited; Don’t throw the battery into fire. Store and keep the battery away from children, fire and heat sources. Don’t smash or drop the battery, so as to prevent it from being pierced. Don’t disassemble the battery or change its external structure; all these incorrect behaviors may cause serious damages. Before charging, please check whether the charger matches the battery model. If the charger has to be replaced, make sure to visit our distributor or authorized service shop to obtain the approved charger. If the battery is on fire, please cut off the surrounding power supply promptly and use FE-36 fire extinguisher to extinguish and cool down the battery. In case the right extinguisher is not available, the water base extinguisher can be applied. However, the dry powder extinguisher is not applicable for this case. If there is any question, please contact our distributor or after-sales service department. 18

Instructions for Use
Use of Charger
1. Before use, check the charger specification firstly. Don’t use the charger with undesignated model. 2. The charger is waterproof grade IP×1. It is strictly prohibited to store and use the charger in rainy or humid outdoor environment. 3. Don’t use the damaged wires for charging. 4. It is strictly prohibited to plug/unplug the charger with wet hands. 5. Don’t use the charger in the place with heat source or under direct sunlight.. 6. Don’t use the charger close to combustible materials and explosive gas. 7. It is strictly prohibited to block the air inlet/outlet. The space of at least 10cm shall be left at both inlet and outlet sides. 8. Please check whether the plug at the output end of charger is loose before charging. At the time of charging, plug the charger power terminal into the indoor power supply first; then connect the output terminal to the charging port of battery pack. 9. The indicator light is red during charging, and will turn green after the battery is fully charged. While charging is done, disconnect from the AC power source right away. 10. Be sure to unplug the charger when the battery is not being charged or after the completion of charging. First, unplug the output end of the charger; then the AC power end of the charger. 11. Don’t carry the non- vehicle-mounted charger during riding, so as to prevent the electronic components from becoming loose or being damaged due to vibration. 12.Please make sure the AC voltage range of AC power supply is consistent with the AC input voltage range of the charger. Please read the instructions carefully before using. All the damages caused by incorrect use shall be attributed to the man-made improper operation, for which the manufacturer is not responsible for. 13. Don’t open, repair or disassemble the charger by yourself. 14. It is strictly forbidden to pull the power cord or output cord directly, please use the terminal part to unplug the power cord or output cord.
19

Instructions for Use
Anti-theft Alarm & NFC Start
1.NFC Start

NFC sensing area

NFC

Put the NFC card within 0.3cm of the NFC sensing area to start the vehicle. Put the NFC card within 0.3cm of the NFC sensing area to turn off the vehicle.
20

Instructions for Use
Remote control instructions

Locate the Vehicle Button

Unlock Button
Lock Button
2.1 General functions: Locate the Vehicle Function, Anti-theft Setting (power off), Start the Vehicle, Open the Cushion Lock Function; 2.2 Locate the Vehicle Function: Press the locate the vehicle button twice to find the vehicle, the vehicle will make sounds and the lights will flash, which enable you to easily check the location of the vehicle. 2.3 Anti-theft Setting: Press the lock button once, and the vehicle will be powered off and locked (the vehicle will enter the anti-theft mode in the locked state). 2.4 Start the Vehicle: Press the unlock button once, and the vehicle can be powered on. 2.5 Open the Cushion Lock Function: Press the locate the vehicle button once to open the cushion lock. Note: When the vehicle is not in use, please keep the key at least 5 meters away from the vehicle to prevent meaningless power consumption.
21

Instructions for Use
TROMOX APP
1. Download and install APP 1.1 Apple IOS Search “TROMOX UKKO” in APP store to download the APP. 1.2 Android Search “TROMOX UKKO” in Google Play to download the APP. 2. Registration/Login 2.1 Registration Enter the registration interface. Then, fill in the mobile phone number, verification code and password to complete the registration. 2.2 Login Log in with the account number (the registered mobile phone number) and password. 2.3 Password Forgotten If you forget the password, please click “Password Forgotten” and fill in the phone number, verification code, and new password to replace the old one. 2.4 Experience Mode You can check the function include “vehicle condition””Information””Message”, and “My” at the home page and exit by clicking My – Setting – Logout. If you want to use more functions, please bind the vehicle first.
22

Instructions for Use

Vehicle condition

Remaining mileage (It shows

the test data. Since the riding

UKKO

environment, speed and load

are different, the actual remain-

ing mileage may be different

from the data on the display.

Thanks for your understanding!)

Click the percentage to view more details of battery
Click here to enter the user and vehicle location map

Click the arrow to view the vehicle list and new added vehicles
The start button can be used to turn on or off the vehicle.
The anti-theft alarm switch can be locked or unlocked.
Click the icon to remotely lock the vehicle
23

Instructions for Use
Click to view the vehicle data, and query the vehicle usage.
Click to enter the news page
Click here to enter the message management page and view the vehicle alarm information.
24

Click to view the driving track, and the riding route.
Click to enter the “My” menu

Instructions for Use
Click to enter vehicle binding page
Click to leave your comments on our products and services

Click to check the news and events of your interest
Click here to enter Set up page, change the password or phone number, and log out.
25

Instructions for Use
3.1 Vehicle binding and unbinding
Click “+ Bind vehicle” in the vehicle list:
3.1.1 Find the barcode sticker at the end of the manual, enter the frame code on the sticker or scan the barcode to bind the vehicle to become the owner. 3.1.2 Scan the “Shared QR Code” (My Select vehicle Click “Vehicle Identification Number”) of vehicle owner to bind the vehicle. Each user can bind 8 vehicles maximum, each vehicle can be bound to 5 accounts (including vehicle owner). 3.1.3 Click the vehicle binding management page, in which, the vehicle unbinding can be done.

Vehicle Binding & Unbinding

app-primary account

app-sub account

Scan the QR code at the end of the manual with your mobile phone

Scan the shared code

Bind vehicle

Shared code

Unbind

3. Anti-theft alarm a.When the network of mobile phone and vehicle is normal, click the “Anti-theft alarm” switch on the left side to turn on or off the alarm. Turn on the anti-theft alarm to activate the alarming device; turn off the anti-theft alarm to deactivate the alarming device. b. When the network of mobile phone and vehicle is abnormal, after clicking the “anti-theft alarm” switch, the system will require you to use Bluetooth connection. After the successful connection, user can implement the operation again.
4. Replacement of VCU Only the vehicle owner can replace the VCU. The replacement procedure is as follows: My Select vehicle “VCU version” “Scan QR code to replace the VCU equipment”.

26

Operational Guidance
Pre-ride Inspection 1.Check whether the head lock is unlocked, and whether the handlebar is flexible without retardation. 2.Check whether the handlebar is firmly fastened, and whether the left and right handlebar switches work normally. 3.Check whether the rearview mirrors are fastened, and in proper angle, whether they are clean enough, and assure the people and vehicles within the rear 10 meters can be seen clearly. 4.Check whether the tire pressure is within the specified range. 5.Check whether the tire surface has crack or damage, and whether the tread depth is greater than 0.8mm. 6.Ensure that the instrument and mobile phone App have no fault warning after switching on. 7.Check whether the battery is fully charged. 8.Check whether the headlight, tail light and front, rear, left & right turn signal lights work normally. 9.Check whether the horn works normally. 10.Check whether the brake oil is sufficient, and whether the brake handle and brake system work normally. 11.If there is any abnormality, please contact our customer service center.
27

Operational Guidance
Vehicle operation Starting methods
TROMOX APP
UKKO

Remote control

Click here to turn on the power.

Operational Guidance
Vehicle operation
NFC Start

NFC sensing area

NFC

Click this button to unlock the vehicle

28

29

Operational Guidance
Preparations before riding
Wear your helmet and start journey with Tromox. Fold the side stand. Then, the indicator light (P) of side stand on the dashboard will be off.For VA screen only.

Operational Guidance
Press the start button to unlock the parking status,the indicator light “ready” on the dashboard will be on. At this moment, the vehicle is ready to drive! (Press the start button again. Then, the “Ready” indicator light is off and the vehicle is switched to the parking mode. For TFT screen only.)

the indicator light (P)

the indicator light (READY)

Start button * Before riding, please be fully aware the surrounding traffic and drive safe.

READY

30 31

Maintenance
Regular maintenance can improve the safety of the vehicle, as well as the service life. Please go to the authorized distributor or service provider for regular maintenance and inspection of the vehicle according to the following suggestions. 1. Cleaning Please make sure to turn off the air switch before cleaning; It is strictly prohibited to flush the vehicle directly with strong water stream. Otherwise, the electrical parts may be damaged or broken down; Please clean the vehicle with clear water and neutral detergent. Use soft cloth to dry the vehicle after washing to prevent scratching; It is strictly forbidden to use sandpaper and metal brushes to clean the vehicle; If the electrical system is accidentally affected during cleaning, please dry it with electrical dryer.
32

Maintenance
Regular Self-examination check list

No.

Inspection Interval

Inspection Item

01

1 month

Check whether the front and rear wheels are fastened.

02

Half a month

Check whether the brake calipers are fastened.

03

2 months

Check the level of brake oil.

04

3 months

Check the lubricating oil level of the gearbox

05

Half a month

Check brake pad status and the braking performance of brake system.

06

1 month

Check whether the handlebars are fastened.

07

1 month

Check the tightness of the chain/belt.

Check the lubrication condition of the chain (make sure to

08

Half a month

cut off the power before lubricating and chain inspection).

09

Half a month

Check the belt cleanliness (make sure to cut offthe power before cleaning and checking the belt)

10

1 month

Check whether the cable line is worn out or damaged.

11

1 week

Check whether the vehicle has abnormal sound or the sound caused by loose parts.

12

1 week

Check whether the tire pressure is 250kPa.

33

Maintenance
3. Long-term Storage Storage status: turn off the air switch; disconnect the power supply circuit of battery, so as to prevent the over-discharge of the battery; Storage conditions: park the vehicle at dry and cool places, so as to protect it from being exposed to the strong sun light and rain. If the outdoor parking cannot be avoided, make sure to take out the battery, cover the vehicle with waterproof cover and mind the wind conditions. In case long storage of the vehicle, please charge the battery fully before using, and check whether the tire pressure reaches the specified value. If the tire pressure is too low or too high, please restore the tire pressure to the specified value before using.
4. Maintenance Precautions The maintenance and repairing of parts and components needs to be performed by our after-sales service center, authorized service shops or distributors. Only the parts and components designated by the original factory can be used. The fault or part damage caused by the owner that fails to perform the regular maintenance according to Tromox’suggestions is not within the warranty scope; Tromox can not be responsible for the results if the owner disassembles vehicle by himself/herself or uses the parts which are not officially approved by Tromox.
34

Troubleshooting

Faults

Causes

Solutions

Faults

Causes

Solutions

The whole vehicle is powered off; the remote control and APP cannot be on.

Battery connection failed

Connect the battery plug correctly.

Battery management system(BMS) subjected to power-off protection

First, ensure there is no short circuit; after 10 minutes, turn on the power again

Anti-theft alarm fault

Replace the anti-theft alarm.

The battery cannot be charged.

The main charging plug Check whether the main plug is subjected to poor contact correctly inserted.

Wrong charger
Battery aging or normal scrap

Use the Tromox charger with designated model.
Replace the battery.

Fuse burned Air switch is not on

Replace the main cable fuse. Turn on the air switch.

There is metal Brake pad is worn out scraping sound while Brake disc loose

Replace the brake pad. Tighten the bolts of brake disc.

The motor doesn’t run when the power is on, and the governor

Side stand is not folded

Fold the side stand.

Battery is low
Brake handle is not back to the correct position

Charge the battery. Lubricate the brake handle joint and turn it to the correct position.

Handlebar fault

Replace the handlebar.

Controller plug loose

Re-insert the controller plug.

Handlebar plug subjected to

poor contact

Adjust the handlebar plug pins.

braking

Control switch failure

The headlight and tail light Plug loose or not inserted

cannot be

Power inverter failure

switched on.

Lamp holder burnt out

Power inverter failure

Replace the switch. Check the plug. Replace the power inverter. Replace the lamp. Replace the power inverter.

handlebar is turned.

Motor Hall contact

plug

subjected

to

poor

Adjust

the

motor

Hall

plug

pins.

Motor failure

Overhaul or replace the motor.

Controller failure

Replace the controller

The riding speed is low or the riding range is relatively short

Battery is low

Charge the battery.

Tire pressure insufficient

Remain the tire pressure at 225kPa.

Seriously overloaded
Brake pad interfering Battery aged or scrapped

Avoid overloading Overhaul the brake caliper and adjust its installation position. normally Replace the battery

Power inverter failure

Replace the power inverter

The brake failure

Brake handle switch damaged subjected to open circuit

or Replace the the circuit

switch

and

inspect

The turn

Control switch failure

signal light doesn’t work. Flasher failure

Replace the switch. Replace the flasher.

Lamp holder is burnt out

Replace the lamp.

The vehicle can be turned on, but dashboard failure
the dashboard light is not on. Power inverter failure

Replace the dashboard. Replace the power inverter.

There is no battery level, speed, time,

VCU communication module failure

Replace the VCU.

temperature or

Anti-theft alarm communica-

tion module failure

Replace the Anti-theft alarm

other information Controller communication Overhaul the controller

displayed on the module failure

communication module.

dashboard.

Instrument communication module failure

Overhaul the instrument communication module.

35

After-sales Services
The user should correctly operate and use the vehicle according to the Owner’s Manual. If a functional failure occurs due to product quality reasons, TROMOX will perform an unified repair, replacement, and return policy.
After-sales Service and Limited Warranty 1.The Tromox after-sales service and limited warranty are implemented by distributors or authorized service shops. If there is any problem, please contact the after-sales service department or authorized distributors. 2.The list of after-sales service and limited warranty is as follows.

Part Name

Warranty Standard

Warranty Period

Power pack Motor

After being charged fully under the specified service environment and used normally without the influence of external force, the 3+21 months: provide

lithium battery subjected to voltage abnormal, unable to be chargedtemperature abnormal, or capacity less than 70% (the t h e r e p l a c e m e n t normal charging environment temperature is 0ª~55ª; the normal service environment temperature is -20ª~70ª; under the service in the first 3 low-temperature condition, the capacity of lithium battery will decrease at different extent) is provided with a unified repair, months and the repair replacement, and return policy. (The warranty period of the new lithium battery is calculated according to the remaining days of or maintenance service

the warranty period of original purchased battery.)

in the latter 21 months.

Subjected to phase loss, demagnetization, parts or debris falling off, abnormal sound and other quality problems which cannot be repaired

24 months

Controller Subjected to internal damage, no voltage regulation, no DC output and supply voltage too high

12 months

Converter No DC output & supply voltage abnormal

12 months

Vehicle control The internal line or element is damaged, dashboard provides no data or incorrect data and the vehicle cannot be

unit (VCU)

controlled through mobile phone App.

12 months

Remote key Main cable Headlight

a. The conventional functions of the remote control such as unlocking, fortifying, powering on, and powering off are invalid Be subjected to short circuit, open circuit, ablating or other irreparable faults Cannot work normally due to quality problem

12 months 12 months 12 months

Taillight

Cannot work normally due to quality problem

12 months

Turn signal light Cannot work normally due to quality problem License plate light Cannot work normally due to quality problem

12 months 12 months

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After-sales Services

Part Name

Warranty Standard

Charger

Cannot be charged normally; charging indicator light doesn’t change

Horn

Cannot work normally due to quality problem

Lock

Out of order, subjected to functional failure

Dashboard Incomplete display, no display or abnormal display

a.The brake caliper is broken or seriously deformed;

Brake system b.The brake oil leaks and cannot be repaired;
c.Power is not off during brake and cannot be repaired.

Warranty Period
24 months 6 months 6 months 12 months
6 months

Handle

The speed cannot be adjusted due to structure problem

Switch Assy

The switch is out of order, cannot be turned on or off to the proper position or cannot be reset; the part is broken or falls off due to quality problem; the internal part is subjected to short circuit, open circuit, poor contact or other failures.

6 months 6 months

Air switch Handlebar

It doesn’t automatically disconnect for protection in case of over-voltage or over-current, or cannot be normally used.

6 months

Handlebars at two sides have uneven height and inconsistent length and exceed the normal range; or, subjected to serious deformation, fracture or crack during normal operation.

12 months

Steering column Subjected to serious deformation, insufficient welding, fracture or crack during normal operation

12 months

Rear fork

Subjected to fracture, crack, serious deformation or insufficient welding

Shock absorber Subjected to oil leakage, insufficient welding, piston rod fractured or piston stuck during normal operation

12 months 12 months

Wheel rim Subjected to fracture, crack or serious deformation during normal operation

12 months

Tire

Subjected to crack, bulge or breakage during normal operation

Vehicle

frame

Subjected to serious deformation, insufficient welding, or cracking during normal operation; the license plate cannot be obtained due to the Frame code is not clear

Side stand Subjected to fracture, insufficient welding, spring failure or falling off during normal operation

1 months 36 months 36 months

Seat cushion Subjected to split sewing, cracking or serious deformation due to quality problem

Vehicle appearance & plastic parts

Surface subjected to peeling off due to coating problem; the parts can be replaced if the cracking area is bigger than 1cm².

6 months 3 months

37

After-sales Services
Limited Warranty
1.The part has exceeded the specified warranty period and scope. 2.The product failure or damage is caused by artificial reasons, such as collision, crash, overload, excessive climbing and so on. 3.The product failure or damage which is caused by the user fails to correctly drive, maintain and adjust the product in accordance with the provisions in operation manual. 4.The test result shows that the bike is in normal condition. 5.The user doesn’t use or maintain the battery properly which cause battery performance decline or technical failures. For example, the vehicle is left unused or parked for a long time or not charged in time, etc. 6.The use of charger or accessories which are not officially approved by Tromox, and results in the vehicle failure or performance problem. 7.The unauthorized part disassembling causes part failure and accessories damage. 8.Damage, malfunctions, or performance problems caused by aftermarket accessories installed on the vehicle which are not approved by Tromox. 9.The improper storage by user results in water logging, fire or chemical corrosion, thus causing failure and excessive consumptions. 10.The failure or damage is caused by force majeure (including but not limited to earthquake, typhoon, flood, fire, social events, mass incidents, violent crimes, and incidental losses of irresponsible traffic accidents). 11.The user alters, tears up or changes the warranty service date of product and components without authorization. 12.No valid warranty certificate can be provided; or, the invoice or voucher is inconsistent with product. 13.The product has no quality problem. The dissatisfaction with product riding feeling, appearance, color, sound level, sense of touch and other subjective reasons are not within the warranty scope. 14.The advertising/promotion products and gifts are not included in the warranty scope. 15.The brake pad is worn out. 16.The remote control of anti-theft alarm is lost.
38

At present, iOS and Android versions are available. Please check the operating system version of your smart phone before installation.
iOS system: Android system: Support Apple iOS 9.0 and above Support Android OS 5.0 and above

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Bind SN

39

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Electrical Schematic Diagram

220V

Precharge Unit

72V
Battery
BMS CAN

Power Switch

GND

Power

Key