Well Health WH-NM Neck Massager Owner’s Manual
- June 10, 2024
- Well Health
Table of Contents
Well Health WH-NM Neck Massager
Product Information: Neck Massager
Item: WH-NM
The Neck Massager is a device that utilizes VTP conversion technology with double high and low-frequency impulses, along with added middle-frequency modulated impulses, making the pulse massage deeper and more effective. The device also features bionic technology that detects skin impedance and automatically adjusts the pulse output for a comfortable massage experience. The metal electrodes deliver impulses directly to the sensory nerves, exercise neck muscles, and provide relief from neck pain. Additionally, the device has a red-light radiation feature that works deeply on muscle tissue to relieve pain.
Product Configuration
The P7 massage device for the cervical spine includes a main unit, a remote control, a USB cable, a user manual (including warranty card), and a certificate.
Product Structure
The Neck Massager has an electric impulse, heat-moxibustion, intensity
setting, switch/time setting, electric impulse massage, intensity
increase/decrease, warm-moxibustion, and an LCD screen. The device also has
conducting/heating plates and a red-light irradiation apparatus.
Product Usage Instructions
Please follow the instructions below to use the Neck Massager safely:
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Moisten the skin of the neck or apply gel to the surface of the metal electrodes before use.
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If the skin of the neck is sweaty around the cervical spine, dry it before using the massager.
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If the device detects dry skin, it will reduce the intensity of the pulsating massage and sound an alert with 8 consecutive beeps until the skin is no longer dry. This is to prevent a burning sensation for the user.
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Place the massager around the neck with the electrodes against the skin of the neck.
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Press the button on the right handle to turn on the massager. The device will enter standby mode, and the light on the light bar will flow from left to right and right to left.
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The Neck Massager has six massage modes: auto-combination 1, autocombination 2, scraping, rolling, kneading, and knocking. The
automatic combination modes 1 and 2 are the manual modes behind the automatic cycle, which switches every minute automatically. It is recommended to use these modes. -
To choose the heating mode, press the button with a heat icon. 0 means no heat, 1 means low heat, 2 means medium heat, and 3 means high heat. The default setting is medium heat. The red-light irradiation function is turned on or off simultaneously with the heating mode.
Product Introduction
The 7th generation of professional cervical spine massager is designed to conform to the characteristics of the human neck; it is entirely widened to support neck tilt, ensuring that the cervical spine is at a comfortable tilt angle of 15°-30°. Professional split design allows full wrapping of the cervical spine, and makes it wearable for both small and large necks; the patented 3D electrode intelligent fitting technology is adopted. New VTP low- and medium-frequency dual-pulse frequency conversion technology is used for relieving fatigue and exercising muscles; the 630-650nm red light provides deep irradiation of muscle tissue; three levels of hot compress offer skin- friendly and comfortable hot compress experience; 4 massage techniques, 6 modes as well as 16 levels of intensity bring a different massage experience.
Circumferential traction
Widened design, to ensure cervical spine is tilted 15°-30° forward;
Designed to fit the cervical curvature;
Pulse functions
The new VTP low- and medium-frequency dual-pulse frequency conversion
technology, with the addition of medium-frequency modulated pulses, makes the
pulse massage deeper and more effective.
Bionic current skin impedance detection technology, allowing automatic
adjustment of pulse output, and giving a more comfortable experience.
Conducted through the skin by metal patches, it acts directly on the sensory
nerves, exercises the neck muscular tissue and relieves neck discomfort.
Far infrared hot compress
8-14um far infrared heating, uniform and stable, for warming your cervical
spine;
Red light irradiation
The 630-650 nm red light acts deep into the muscle tissue at 10-15 mm to
relieve discomfort.
Product Configuration
P7 cervical spine massager consists of main unit, remote control, USB cable, instruction manual (including warranty card), and certificate.
Structure
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Power/charging switch
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Power connector
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Conductive/heating plate
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Red light irradiation device
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Electric pulse
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Heat moxibustion
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Intensity adjustment
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Switch /timing selector
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Electrical pulse massage
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Increase intensity
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Decrease intensity
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Heat moxibustion
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LCD display
Way of Operation
Power supply
Powered by USB
Plug the output end of the USB cable into the lower hole in the massager
(power connector) and connect the USB power supply for charging.
Powered by lithium batteries
It can also be powered by the built-in rechargeable lithium batteries.
Functional operation:
Wear the massager on the neck and have the electrodes against the skin of the
neck, press the ” ” button on the right handle to switch on the massager, and
the massager then enters the standby state and the working light bar flows in a
cycle from left to right and then from right to left.
Notes:
- Moisten the skin of the neck or apply gel to the surface of the steel electrodes prior to use.
- If there’re sweat stains on the cervical area, clean it before use.
- When the massager detects dry skin, the massager will limit the intensity of the pulse massage and give an alert (8 continuous beeps) until the skin is not dry, to avoid stinging.
Press the “ ” key on the remote control to switch on the device, and working LED is ON when the buzzer gives a “beep” sound. At this point, the default program starts in the following mode: the massager works in pulse mode “1”, at “00” level, hot compress works at medium “2” level, and the red light is started simultaneously, with the timing set at 15 min; then you can operate the remote control to adjust the desired massage technique and intensity; when the main unit successfully receives a signal by operating the remote control, a beep will sound.
Modes 1-6 are available by pressing the “ ” pulse mode key.
The six massaging modes are as follows:
- Mode 1: auto combination 1;
- Mode 2: auto combination 2; Mode
- Mode 3: scraping;
- 4: rolling;
- Mode 5: kneading;
- Mode 6: whacking.
The auto combination modes 1 and 2 are the manual modes behind the automatic cycle, which switch automatically every minute and are recommended.
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Press the intensity “+” key to adjust the intensity, press the “+” key once to increase the intensity by one level, press the “-” key to decrease the intensity by one level, a total of 16 levels adjustable. It is defaulted to “0” when power on.
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Press the “ ” hot compress key to select the“hot compress” mode. “0” means stop heating, “1” means low heat, “2” means medium heat, “3” means high heat, and it is medium heat by default. The red light irradiation function is switched ON or OFF simultaneously with the heating mode.
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• When the controller is switched on, short press the ” ” key to select the timing interval, the selectable range is 5-30 min; each press can switch one timing interval, the default is 15 min when the controller is switched on.
• To stop the massage, press the handle ” ” button or the controller “ ” to switch off the device, the buzzer then beeps once and the working LED bar goes out. -
When the massager gives out beep sounds three times, it indicates that the battery power is low, please charge using attached USB cable, otherwise the massager will automatically shut down. When the backlight of the remote control is flashing or the remote control is not sensitive, it is recommended to replace the button buttons (the battery model is CR2032, 3V); the batteries have a normal service life of more than three months. It is recommended to use the massager 1-2 times a day for no more than 20 min each time.
Charging of lithium batteries
- When you hear the “beep” 3 times in a row during the use of the massager, it means the lithium batteries are low and you can charge it using USB cable. Use the supplied charging cable, with one end plugged into the DC 5.0V and the other end into the charging port of the massager, and the charging LED will light up. When the batteries are fully charged, the charging LED is always ON. It takes approximately 2 hours to fully charge.
- Fully charged for approximately 5 days of use (30 min of use per day).
- Under normal use, the service life of the rechargeable batteries is at least 500 times of charges and discharges for approximately 2-3 years (use twice per day for no more than 30 min each time). If the batteries are not used for a long time, their service life will be shortened, and it is recommended to charge at least once a month.
Way to remove the rechargeable batteries
- The built-in lithium batteries contains substances that may contaminate the environment. Before disposal of it, remove the built-in lithium batteries.
- Always switch off or disconnect the power before disassembling the massager and removing the lithium batteries.
- To remove the lithium battery, proceed as shown in the diagram below, and disassemble the product as per the steps from ① to ⑤.
Open the housing
Precautions
- Never use it at the same time with other medical electronic devices such as pacemakers, artificial heart-lung machines and other life-sustaining medical electronic devices and electrocardiographs, as this may lead to danger. If the high-frequency surgical device and this massager are used on the patient simultaneously, burns may be caused at the position of the massage unit and the massager may be damaged; the output of the massager may be unstable if the massager is used near short-wave or microwave therapeutic equipment (about 1m).
- Pregnant women, people with sensitive skin, heart disease, abnormal blood pressure, malignant tumors, cerebrovascular patients, acute illnesses or people under medical treatment should consult a doctor before using the massager.
- Do not use it while bathing or sleeping.
- Do not leave it to be used by children or people who are not capable of expressive consciousness.
- Contraindicated in patients with impaired skin perception or those who are insensitive to heat.
- When the product must not be moved or changed in position during use, it should be switched off before use, otherwise, there will be strong irritation.
- The pulse intensity should be adjusted to a comfortable intensity that is acceptable; the increase of the intensity will not necessarily enhance the comfort of the massage and the high level of intensity may be strongly stimulating.
- Do not disassemble the product yourself, and prevent collisions and water ingress, otherwise, malfunctions will be caused.
- Do not clean the product with water.
Scrap disposal:
To avoid environmental pollution, when the massager and accessories are aged
and cannot be used, please do not throw them away, but be scrapped and
disposed of in accordance with local environmental requirements.
Troubleshooting
Common faults in use and solutions:
| Fault | Item | Solution |
|---|
Cannot be switched on
| Is the massager in standby mode?| Press the right handle ON/OFF button to
enter standby mode in order to control it with the controller.
Is the button batteries of remote control low?| If there’s no display, please
replace the button batteries CR2032 in the remote control with the new ones.
Is the rechargeable battery inside the main unit sufficiently charged?| If the
rechargeable battery is low, please charge it.
Is it charging properly?| Check that the USB cable is plugged in place when
charging; the massager charging LED lights up when the cable is correctly
connected.
No charge or no charging display| Is the USB cable properly connected?| Check
that the USB cable is plugged in place.
Is the input power supply used DC 5.0V?| Confirm the specification of the
input power supply.
Normal display, but no response or no sensation
| Do the electrodes of the massager come into direct contact with the skin of
the cervical spine?| The electrodes of the massager must be in direct contact
with the skin of the cervical spine.
Are there any objects such as hair, clothing or accessories in contact with
the electrode and the skin?| Please remove or separate these items.
Is the massage intensity adjusted?| The default state of the massager after
switching on is the lowest intensity, and you need to adjust the intensity;
some customers may also increase the intensity appropriately based on their
needs.
There’s a tingling sensation
| Do the massager electrodes fit snugly against the skin of the neck?| Moisten
the skin of the neck with a damp towel before applying the electrodes firmly to
the skin and adjusting the appropriate intensity and massage mode.
---|---|---
Does the massage take too long?| Suitable duration is 10 to 20 min per time,
no more than twice a day.
Is the massage too intense?| Turn down the intensity as appropriate.
Is the skin allergic to electrodes?| Check for a history of skin allergi es.
For minor allergies, shorten the massage time, and discontinue use and require
desensitization treatment first for severe allergies.
Cold weather and dry skin.| Wet the skin and the electrode surface with a damp
towel.
Use after a late night.| Please use every other day after a late night due to
a drop in electrolytes.
Is there any hair or jewelry in contact with the skin at the electrodes?|
Please remove or separate accessories and hair.
Low stimulation
| Is the skin of the neck pressed against the electrodes?| Press firmly against
the skin and adjust to the appropriate intensity.
Are there any dirt or oil stains on the electrodes?| Clean the electrode
surface.
Is the battery low?| If the battery is low, please charge it with an external
power supply.
Red spots appeared on the skin after use| Is there a strong stinging sensation
when using it and have you used any other unguent?| Please stop using the
massager, and it will usually disappear in
3-5 days.
Cleaning and Maintenance
- To clean the product, wipe with a soft cloth or towel with a little water; do not use volatile agents.
- Please store it in a dry and well-ventilated place.
- Do not store it in direct sunlight, hot or humid places.
Technical Data & Specifications
- Power source: 5V DC 1000mA
- Input power: 5W
- Lithium battery: 3.7V DC, 1500mAh
- Charging time: approx. 2h
- Pulse repetition frequency: 1-1000Hz
- Pulse modulation frequency: 6K-9KHz
- Pulse width: 20-400μs
- Pulse waveform: Square wave
- Hot compress temperature: +38°C ~ + 45°C (at an ambient temperature of 25°C)
- Red light wavelength: 630~650 nm
DECLARATION OF CONFORMITY
Confinity NV, Dorp 16, 9830, Sint-Martens-Latem, Belgium declares the
following device in sole responsibility:
Brand name: Wellhealth
Product type: Neck Massager
Item number: WH-NM
Complies with the following harmonization rules:
EN 55014-1:2017
EN 55014-2:2015
Signed for and on behalf of:
Sint-Martens-Latem, Belgium – Nov 2022
A. Pappijn – Product Manager
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