Neveralone GPS Mobile SOS Personal Duress Tracking Device User Guide

Neveralone GPS Mobile SOS Personal Duress Tracking Device

Product Information

NeverAlone GPS Mobile SOS Personal Duress Tracking Device

The NeverAlone GPS Mobile SOS Personal Duress Tracking Device is a portable device designed to track individuals in case of emergencies. It works by transmitting the location of the user in real-time to a monitoring station. The device operates on a GSM network and requires a mobile coverage area for proper functioning. The device should be charged daily/nightly to ensure uninterrupted usage and tested regularly to ensure correct operation and familiarity.

Identification of Unit Components:
The device has a Check-In button that needs to be pressed and held for 1 second before entering a building to ensure the most up-to-date location is achieved. The Green GPS light will flash rapidly to confirm the update request.

Testing Faults and Troubleshooting:
If the Duress alarm is not received by the monitoring station, or the location or time is incorrect, follow these tips:

1. Ensure that the GSM LED double flashes every 3 seconds for the Duress alarm to transmit.
2. Press and hold the Duress button until the unit vibrates for 3-5 seconds.
3. If the reported address is incorrect, ask the operator for the time logged for that location as that may still be the correct location.
4. Check if there are any obstructions that may interfere with the signal transmission.
5. If the unit fails to test correctly, contact the manufacturer’s office at 08 8235 1001 for further assistance.

COPYRIGHT MSE Security Pty Ltd T/A MSE Alarms April 2021.

Product Usage Instructions

1. Ensure that the device is in a mobile coverage area before use.
2. Charge the device daily/nightly to ensure uninterrupted usage.
3. Test the device regularly to ensure correct operation and familiarity.
4. Prior to entering a building, press and hold the Check-In button for 1 second to update the device’s location. The Green GPS light will flash rapidly to confirm the update request.
5. In case of an emergency, press and hold the Duress button until the unit vibrates for 3-5 seconds. The GSM LED should double flash every 3 seconds to confirm the transmission of the Duress alarm.
6. If there are any issues with the device, follow the steps provided in the user manual or contact the manufacturer’s office for further assistance.

NeverAlone GPS Mobile SOS Personal Duress Tracking Device
Instructions to test your NeverAlone Device to the Monitoring Centre are as follows:

1. If applicable, advise your Manager/Supervisor prior to testing as they will receive notification

2. Phone MSE VIP GPS Monitoring Centre on 1300-300-823 (11am-3pm Mon -Fri).

3. Advise the Service Name + Voice ID Code + Duress System ON TEST then end call.

4. Confirm Green, Blue & Yellow lights flash intermittantly

5. Take note of your Location + Date + Time + User Name.

6. Press and hold the SOS button until the unit vibrates. Approximately 3-5 seconds until the unit vibrates. This signals the transmission has begun.
   In a true event – Monitoring staff will call the unit to determine if assistance is required.

7. Phone MSE VIP Monitoring Centre on 1300 300 823 to confirm GPS location date & time.

8. Advise TESTING COMPLETE and end call.

Test faults & troubleshooting

refer below
The NeverAlone Personal Duress Tracking Device utilises the Global Positioning System (GPS) to determine the device’s geographic location and the Mobile Data Network to relay the unit’s position to MSE Alarms VIP Monitoring Centre when the SOS Button is pressed and held (approx. 3-5 seconds). From power up the unit will use the GPS network of Geostationary Satellites to locate its initial position. Press the Check IN button for 1 second until the device vibrates. This initial position can take up to 2 minutes to determine depending on satellite numbers and signal strength. This location cannot be achieved if you are inside a building or structure that blocks the satellite signals. We recommend the unit be outdoors and the Check IN button be pressed prior to testing to give the most accurate and up to date location. When the SOS button is pressed the unit transmits the last know location and opens a two-way telephone call that MSE VIP Operators monitor

IMPORTANT:

• Make sure the device is in a Mobile coverage area.
• We recommend the device is charged daily/nightly.
• Test regularly to ensure correct operation and familiarisation.

DAILY USE:
Prior to entering a building, to ensure the most up to date location is achieved, Press and Hold the Check In button for 1 second. The Green GPS light will flash rapidly to confirm the update request.

IDENTIFICATION OF UNIT COMPONENTS

What do the Device liqhts mean?

Prior to testing

1. Inspect the unit for obvious signs of physical wear or damage.

2. Check the LED Status lights – from the tables above, a double green flash and a single blue every 3 seconds is ideal.

3. If not move to an outdoor location Press the USER test button for 1 second to and confirm both Mobile
   Network and GPS indicator LED’s. These indicate that the unit has access to the GPRS Mobile Data Network and has a valid GPS position.

4. Carry out the normal routine test procedures to confirm operation described on the page over.

TESTING FAULTS AND TROUBLESHOOTING:
Should the Duress alarm not be received by the monitoring station or the location or time are incorrect, here are some further tips:

1. For the duress alarm to transmit, ensure that the GSM LED double flash every 3 seconds.

2. Ensure the duress button is pressed and held until the unit vibrates (3-5 seconds).

3. If the reported address is incorrect ask the operator for the time logged for that location as that may still be the last recorded location (when you go indoors the unit cannot update GPS locations so will only transmit the last know location and time that reading was logged).

4. If the location is correct but the time is incorrect, turn the NeverAlone off and on again.
   Press the User test button and SOS button at the same time to Power Off (approx. 1 second)
   Press the User test button to power the unit back on.

   • This will allow the unit to re-establish the time zone (this can occur when the unit has limited satellite signals). Re-test the unit as normal.

5. If the unit fails to test correctly please contact our office on 08 8235 1001 for further assistance.

COPYRIGHT MSE Security Pty Ltd T/A MSE Alarms April 2021.

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