Acumen Connections Chipper 2XChipper 2X BT Card Reader User Manual

Acumen Connections Chipper 2XChipper 2X BT Card Reader

Product Information

The Chipper 2XTM BT is a card reader device that supports EMV, magstripe, and NFC card reading. It can connect to devices with iOS, Android, Windows Phone 8, and MS Windows operating systems via Bluetooth. The device has an internal Lithium Polymer rechargeable battery pack that cannot be removed or replaced. The package contents include the device, USB cable, lanyard, and quick start guide.

Product Specifications

• Functions: EMV, magstripe, and NFC card reading
• Communication Interface: Bluetooth
• Power & Battery Charging: Micro USB port for charging
• Swipe Speed: N/A
• LED Indicator: NFC status indicators and LED indicators for card reading process
• NFC LED Indicator: First LED ON, LEDs ON in consecutive order, 4 LEDs ON + BEEP, Ready for tapping card, BEEP, First LED flashing, 2 BEEPs
• Key Management Encryption Algorithm: N/A
• Support Operating System: iOS, Android, Windows Phone 8, MS Windows
• Product Size: N/A
• Product Weight: N/A
• Operating Temperature: N/A
• Operating Humidity: N/A
• Storage Temperature: N/A
• Storage Humidity: N/A
• Sticky Pad: Included in the package
• Sticky Pad Size: N/A

Application Download & Installation

1. Download the official application from app stores before operation.
2. Follow app instructions to register and login for proper operation.
3. For any questions, contact the official application developer.

Product Usage Instructions

1. Connect the Micro USB charging cable to charge the device. The charging time is approximately two to three hours. To prevent potential electrical damage to the device, use the Micro USB cable provided with the packaging only.
2. Download and install the official application from the app store or Google Play Store.
3. Turn on the device pairing function of your smartphone/tablet. Then, press the power button to turn on the Chipper 2XTM BT.
4. Select Chipper 2XTM BT in the Scanned Device List on your smartphone/tablet. Then, your device is connected and the green LED will turn on.
5. Follow your application instruction to start the transaction process, then swipe, insert, or tap card to complete the transaction.

Cautions & Important Notes:

• If you pay via swiping card or inserting EMV IC card, ensure that the magstripe or EMV chip of the card is facing the right direction. If you pay using NFC card, tap the NFC payment card within 4cm range on top of the NFC marking.
• If the device cannot be paired, check if the device is turned on and in range. If it loses connection with your smartphone or tablet when the device is auto-off, turn off Bluetooth on your smartphone/tablet and then turn it on again to reconnect.
• If the device does not work with your phone or tablet, make sure that your device is in the supported operating system list.
• If the device cannot read your card successfully or has no response, try tapping the card or resetting the device with a paper clip.

Warranty:

The Chipper 2XTM BT comes with a warranty, contact the manufacturer or seller for more information.

FCC Caution Statements:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Index & Accessories

Package Contents

• Device X1
• USB cable X1
• Lanyard X1
• Quick Start Guide X1

Application Download & Installation
This device can support either iOS & Android.

1. Please download the official application from app stores before operation.
2. Please follow the app instructions to register and log in for a proper operation.
3. For any questions, please contact the official application developer.

Quick Start Procedures

STEP 1

• Connect Micro USB charging cable to charge the device as shown to the right.
• Download the offcial application from APP Store or Google Play Store.
• Chipper™ 2X BT is powered by an internal Lithium Polymer rechargeable battery pack that cannot be removed or replaced. Before first use, charging is required for approximately two to three hours. To prevent potential electrical damage to the Chipper™ 2X BT , please be recommended to use the Micro USB cable provided with the packaging only.

STEP 2

• Turn on the device pairing function of your smartphone/tablet. Then, press “ ” to turn on the Chipper™ 2X BT.
• Please ensure that Bluetooth® function of your smartphone/tablet is ON before device pairing.

STEP 3
Select Chipper™ 2X BT in the Scanned Device List on your smartphone/tablet. Then, your Chipper™ 2X BT is connected and green LED will ON.

STEP 4:
You can follow your application instruction to start the transaction process, then swipe, insert or tap card to complete the transaction.
If you pay via swiping card or inserting EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction. If you pay using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking

NFC Status indicators

First LED ON

LEDs ON in consecutive order

4 LEDs ON + “BEEP”

BEEP

First LED flashing

2 “BEEP”s

Cautions & Important Notes

• Ensure the device is fully charged before use.
• Please ensure the magstripe/ EMV chip of the card is facing the right direction when swiping or inserting card.
• The NFC card should be tapped within 4 cm range on top of the reader mark.
• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint or insert foreign object into the device. Doing any of which will damage the device and void the Warranty.
• Don’t immerse the device into water and place near washbasins or any wet locations. Don’t spill food or liquid on the devices. Don’t attempt to dry the device with external heat sources, such as a microwave or hair dryer. Don’t use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only.
• Don’t use any sharp tools to point the internal components, connectors or contacts, which may lead to device malfunction and void the Warranty simultaneously.

Product Specifications

Functions| • EMV chip card reader (ISO 7816 compliant class A, B, C card)

• Magnetic stripe card reader dual track (track 1 & 2)

• NFC Card Reader (EMV contactless, ISO 14443A/B)

• Over-the-air firmware update

• Over-the-air key update

---|---
Communication Interface| Bluetooth® 4.0, USB
Power & Battery| Lithium polymer rechargeable battery 650mAh, 3.7V
Charging| Via micro USB
Swipe Speed| 15cm/sec – 100cm/sec
LED Indicator| All LEDs off – button release to power down

Red LED on – device starting up / Charging battery Red LED off – fully charged

Red LED flashing – low battery / Critical low battery Blue LED on – bluetooth is connected

Blue LED flashing – standby mode / waiting for connect bluetooth or

bluetooth is disconnected

NFC LED Indicator| Connecting with POS terminal – First LED flashing Ready for NFC Reading – First LED on

Success Reading – 4 LEDs on in consecutive order Transaction Completed – One “BEEP” sound Errors – Two “BEEP”sound

Power off – All LEDs off

Key Management| DUKPT, MK/SK
Encryption Algorithm| TDES
Support Operating System| Android 2.1 or above iOS 6.0 or above Windows Phone 8 MS Windows
Product Size| 66.6 x 59.7 x 18.5mm / 2.62 x 2.35 x 0.73inch (approx.)
Product Weight| 67g / 2.36oz (approx.)
Operating Temperature| 0°C – 45°C (32°F – 113°F)
Operating Humidity| Max 95%
Storage Temperature| -20°C – 55°C (-4°F – 131°F)
Storage Humidity| Max 95%
Sticky Pad| Removable adhesive
Sticky Pad Size| 46.6 x 38mm / 1.84 x 1.50inch (approx.)

Troubleshooting

device.

• Please check if you can find the device’s “Serial Number” (Shown on the back of device) in the “Scanned Device List” of your smartphone or tablet.

Device lost the connection with your smartphone or tablet when the device is auto-off.| • Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again.

• The device may be at lower battery level, please use the USB cable to recharge it, then retry.

• Please ensure the device or smartphone/tablet is within the reception range.

Device does not work with your phone or tablet| • Please ensure the Bluetooth ® function of your smartphone or tablet is turned on.

• Please check the version of your operating system is supported for this device’s operation.

Device cannot read your card successfully| • Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again.

• The device may be at lower battery level, please use the USB cable to recharge it, then retry.

• Please ensure the device or smartphone/tablet is within the reception range.

Swiping or inserting card

• Please check if the device has power when operating and ensure devices are connected.

• Please check if the application instructs to swipe, insert or tap card.

• Please ensure that there is no obstacle in the card slots.

• Please check if the magstripe or chip of the card is facing the right direction when swiping or inserting card.

• Please ensure that your phone/ tablet is a supported model for this device’s operation.

• Please swipe or insert card with a more constant speed.

Tap Card

• Please check if your card supports NFC payment.

• Please ensure if your card is placed within 4 cm range on top of the NFC marking.

• Please take out your NFC payment card from wallet or purse for payment to avoid any interference.

Device has no response| • Please use a paper clip to press the reset button at the bottom for reboot.

Warranty

• Any damage or defects caused by a failure to follow the instruction which relate to this device or as the result of an accident, abuse, misuse, misapplication, product modification, improper voltage or current, acts of God, shipping damages or loss, or damage caused by service performed by anyone other than our company are expressly excluded from the warranty stated below.
• We are not under any obligation to support the device for all operating environments, including but not limited to, interoperability with all current and/ or future versions of software or hardware.
• Please contact the dealer for any warranty or customer support services. Any repair of the device by yourself will void the Warranty.

FCC Caution Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE : This equipment has been tested and found to comply with the limits for a Class B digital  device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonableprotection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help

Caution : Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter

Need Help?
E: sales@bbpos.com
T : +852 3158 2585
Room 1903-04, 19/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong
www.bbpos.com
©2017 BBPOS Limited. All rights reserved. BBPOS and Chipper™ are either trademark or registered trademarks of BBPOS Limited. iOS is the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark of Microsoft Corporation in the United States and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners.All details are subject to change without prior notice

References

• BBPOS – Business Beyond Point of Sale

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