verizon ASK-NCM1100E Business Internet Gateway User Guide
- July 25, 2024
- Verizon
Table of Contents
verizon ASK-NCM1100E Business Internet Gateway
Specifications:
- Model: Verizon Business Internet Gateway
- Admin Portal : 192.168.0.1
- Supports : IP Passthrough, Wi-Fi configuration, System status check
Product Usage Instructions
Configuring IP Passthrough:
- Login to the Verizon Internet Gateway Admin Portal at 192.168.0.1.
- Go to Advanced Network Settings > Network Connections > Network (Home/Office).
- Click on the Settings Button, and navigate to the settings page.
- Scroll down to IP Passthrough, check the box, and save changes.
- Connect to the Verizon Internet Gateway WAN port and wait for the setup to finish.
Changing Wi-Fi SSID Name/Password:
- Login to the Verizon Internet Gateway Admin Portal at 192.168.0.1.
- Go to Wi-Fi > Primary Network.
- You can configure Wi-Fi settings including Wi-Fi Name (SSID) and Password here.
Finding MDN, IMEI, and Software Version:
- Login to the Verizon Internet Gateway Admin Portal at 192.168.0.1.
- For MDN and IMEI, go to System > System Status.
- For Software Version, go to System > System Status under Router details.
Adding Features:
Contact Verizon Business and Government Customer Operations at 1-800-922-0204 to add features like Static IP.
Managing Additional Device Features:
- Visit My Business Wireless to manage devices remotely including Wi-Fi configuration and rebooting.
- Log into The Verizon Business Internet Portal to view and manage routers remotely.
Additional Support:
Visit the Customer Learning Portal for more training and resources related to Verizon Business products.
FAQ:
- Q: What should I do if the Gateway’s light does not turn solid white within 15 minutes?
- A: Call Verizon Business and Government Customer Operations at 800.922.0204 with your Verizon wireless number associated with the Internet Gateway for assistance.
Setup Instructions
Setup Instructions for the Verizon Business Internet Gateway
- Remove the Verizon Business Internet Gateway power adapter, and Ethernet cable from the box.
- Place the Gateway in an open area on an elevated surface (for good ventilation).
- Connect the power adapter to the port on the rear I/O of the Gateway and plug the power adapter into an electrical outlet. The white blinking light indicates the Gateway is powered on. When the light turns ‘solid white’ it indicates you have a good signal and are connected to the internet.
- Connect your Wi-Fi devices to the Verizon Business Internet Gateway using one of these options. Use option b if option A does not work.
- a) Use your device to scan the QR code on the rear of the Verizon Business Internet Gateway.
- b) Select the Wi-Fi name, then manually enter the password listed on the left of the QR code.
How to Configure IP Passthrough
- Login to the Verizon Internet Gateway Admin Portal 192.168.0.1.
- Go to Advanced→ Network Settings →Network Connections →Network (Home/Office). Click on the Settings Button and go to the Settings page
- Scroll down to IP Passthrough and first click on a checkbox. And next, click on the Save Changes button.
- After saving IP Passthrough configuration, the WebGUI will pop up a ‘Please Wait…’ Window as shown below. Connect to the Verizon Internet Gateway WAN port and wait for the setup to finish
- Once the Window closes, the setting is finished. The Verizon Internet Gateway hands off the IP address assigned by the network to the device connected to the LAN1 port.
LED Indicators for Troubleshooting
The LED indicates the system and connection status.
How to Change the Wi-Fi SSID Name/Password
Instructions for changing your Wi-Fi SSID Name
- Login to the Verizon Internet Gateway Admin Portal 192.168.0.1.
- Go to Wi-Fi→ Primary Network
- In this page, all your basic Wi-Fi settings can be configured here including Wi-Fi Name (SSID), Wi-Fi Password, etc
Note : For more details on Self-Organizing Networks (SON), refer to the Verizon Business Internet Gateway User Manual
How to Find your MDN, IMEI
- Login to the Verizon Internet Gateway Admin Portal 192.168.0.1.
- Go to System → System Status
- Scroll down under Modem to see key device details such as MDN (Mobile Number), IMEI, etc. information.
How to Find the Software Version
- Login to the Verizon Internet Gateway Admin Portal 192.168.0.1.
- Go to System → System Status
- Scroll down under Router to see key device details information.
How to add features
Contact the Verizon Business and Government Customer Operations team (BGCO) at 1-800- 922-0204 to add features (e.g., plan changes such as Static IP.)
How to manage additional device features with My Business Wireless
Visit My Business Wireless for more device information and to manage your device remotely, such as configuring primary and secondary Wi-Fi or rebooting remotely.
How to manage additional device features with The Verizon
Business Internet Portal
Log into the Verizon Business Internet Portal to remotely view and manage your Business Internet routers. In the portal, you will be able to see a list of all your routers, network information such as signal strength and online/offline status, the ability to configure features such as Wi-Fi Name/Passcode, perform a reboot or speed test, and see all your devices connected to the router.
Note : Not all features are available on Bring Your Own Device and Arris Routers
Additional support
Visit our Customer Learning Portal for even more training and resources related to Verizon Business products, systems and tools.
Need Assistance?
If the blinking light does not change to a solid white light within 15 minutes of plugging in the Gateway, call the Verizon Business and Government Customer Operations team (BGCO) at 800.922.0204 and enter the Verizon wireless number associated with your Internet Gateway.
This number is the Mobile Number from your order confirmation email or packaging slip