WOZE E01 EMoS Electric Bicycle Instruction Manual
- June 13, 2024
- WOZE
Table of Contents
WOZE E01 EMoS Electric Bicycle
Product Information
The product is an electric bicycle (e-bike) that requires careful reading of the instruction manual before use. It comes with a preface, safety tips, precautions, quick start guide, charging instructions, panel part description, installation and adjustment methods, fault inspection and elimination methods, maintenance and repair guidelines, electrical schematic, main technical parameters, warranty policy, maintenance records, and three guarantees certificate.
The manual also includes important tips such as the patterns and text
descriptions in the manual being for illustration purposes only and not for
product inspection. It mentions that the illustrations may not match the
actual product and that the company has the right to improve product
performance without notice.
There are specific warnings provided in the manual:
- Danger: Disregarding this warning can lead to personal accidents. It provides information on what actions to avoid to prevent injuries.
- Warning: Disregarding this warning may result in damage to the vehicle and its equipment. It informs users about actions to avoid to prevent damage.
- Caution: Ignoring this warning can result in minor damage to the vehicle and its equipment or affect proper driving. It advises on what actions to take or avoid.
The manual also emphasizes the responsible disposal and recycling of waste batteries by authorized entities.
Product Usage Instructions
- Keep the instruction manual in a safe place and read it carefully before using the e-bike.
- Familiarize yourself with the preface, safety tips, and precautions mentioned in the manual.
- Follow the quick start guide to understand how to operate the e-bike.
- Before riding, ensure that you have charged the battery for 12 hours if it is the first time or after long-term storage.
- During normal use, charge the battery for 12 hours once every two months.
- Do not short-circuit the positive and negative terminals of the battery pack.
- Refer to the panel part description for understanding the various components and their functions.
- Follow the installation and adjustment methods provided in the manual for any necessary adjustments or replacements.
- In case of any faults or issues, refer to the fault inspection and elimination methods section for troubleshooting.
- Perform regular maintenance and repair as per the guidelines mentioned in the manual.
- Adhere to the electrical schematic and main technical parameters while handling any electrical components.
- Keep records of maintenance activities and warranties for future reference.
- Dispose of waste batteries responsibly by handing them over to relevant professional departments.
- Always adhere to the danger, warning, and caution clauses mentioned in the manual to ensure safe usage of the e-bike.
Instruction Manual
Notice! Please keep the instruction manual in a safe place. Do not use an
e-bike until you have carefully read the instructions to understand the
performance of the e-bike.
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Catalogue
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Preface
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Catalogue
Must Read Preface Special tips for safety in use Precautions before riding
Quick start How to charge, panel part description Installation and adjustment
method of each part Electric bicycle fault inspection and elimination methods
Maintenance and Repair Electrical schematic Main technical parameters of
electric bicycle Electric bicycle parts name Warranty Policy Maintenance
records Three Guarantees Certificate(in repair, replacement and compensation)
Dear users,
First of all, thank you for choosing to buy the products of WOZE Technology
Co., Ltd. This manual will introduce you to the use of the company’s electric
bicycle and maintenance law, please read the manual carefully after purchase,
to understand the performance, characteristics, precautions and maintenance of
the car, to ensure that you are in the best condition to use the electric
bicycle safely. Dear customers, please fill out the “electric bicycle sales
(warranty) registration card” in detail and keep the “user warranty” link in a
safe place while purchasing our products. The other two copies should be
delivered to our company’s service station or distribution unit so that we can
contact and serve you in time.
Important Tips 1. The patterns and text descriptions in this manual are only
used to illustrate the operation, not as a basis for product inspection. 2.
The illustrations in this manual may not match the actual product, and the
actual sales model shall prevail. 3. The company has the right to improve
product performance and related configuration without prior notice.
“Your choice – the beginning of our service!” In the following days, we will
be dedicated to provide you with convenient and timely, fast and satisfactory
service! Please read the manual carefully before use. Do not use the vehicle
without understanding its characteristics (please read the “Danger”, “Warning”
and “Caution” clauses carefully).
Danger: Disregarding this warning can lead to personal accidents. In order to
reduce injuries to yourself or others, this is a warning of what you must or
must not do.
Warning: Disregarding this warning may result in damage to the vehicle and its
equipment. You are hereby informed of what you must or must not do.
Caution: Ignoring this warning can result in minor damage to the vehicle and
its equipment or the vehicle may not be driven properly. Advise what to do or
what not to do.
Danger: Waste batteries must not be dismantled without permission. Waste
batteries must not be discarded at will so as not to stain the environment.
The waste battery of this product is responsible for recycling by the
enterprise or distributor or government designated outlets.
Special tips for safety in use
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Dear users, for your safety and to prevent safety accidents, please be sure to
read and comply with the following tips: A. When using an electric bicycle,
you should comply with traffic regulations and pay attention to driving
safety. (1) It is strictly prohibited for people under 16 years old to drive
electric bicycles on the road. (2) Electric bicycles should be driven in the
non-motorized lane, the maximum speed shall not exceed 15km/h. (2) Electric
bicycles should be driven in the non-motorized lane, and the maximum speed
should not exceed 15km/h. (3) Do not lend the electric bicycle to people who
cannot operate it to avoid injury. (4) Electric bicycles should carry people
or goods according to the laws and regulations. (5) It is recommended to wear
a helmet when riding. (6) Rain, snow riding, braking distance will be
extended, pay attention to slow down; rainstorm and other bad weather, try to
avoid travel. B. Please pay attention to the safety of the use of electric
bicycles. (1) Electric bicycles should not be parked in building foyers,
evacuation stairs, walkways and safety exits. (2) Do not charge or park
electric bicycles in residential buildings, and keep them away from
combustible materials when charging, and the charging time should not be too
long. (3)The correct use and maintenance of the battery:
Waste batteries should not be dismantled without permission, and should be
recycled by the relevant professional department. Please charge the battery
for 12 hours for the first time after purchase or longterm storage, and charge
it for 12 hours once every two months during normal use. It is strictly
forbidden to short-circuit the positive and negative terminals of the input
and output of the battery pack.
Keep away from children, fire and heat sources, and put the battery pack into
the fire is strictly prohibited.
Forbid violent vibration, impact and squeezing of the battery pack. Pay
attention to water resistance and prevent the battery pack from being exposed
to water or flooding. The battery pack should be charged as it is used. When
it is not used for a long time, please make sure to remove it from the whole
vehicle for storage. The battery pack should be stored in a clean, dry and
ventilated place, avoid contact with corrosive substances, and keep it away
from fire and heat sources. Storage conditions: ambient temperature -20~35° C,
ambient humidity 65 % RH.
(4) Safe use of the charger: It is strictly forbidden to place any objects on
the charger It is strictly forbidden to put any liquid or metal objects into
the charger. It is strictly forbidden to disassemble and modify the charger.
When charging, first insert the output end of the charger into the charging
port of the battery pack, and then insert the AC power head of the charger
into the mains socket.
It is strictly forbidden to plug and unplug the power plug with wet hands. Do
not use the charger during thunder and lightning. It is strictly forbidden to
play with the charger and battery pack while charging. Do not use the charger
in an unstable environment with excessive oil smoke and dust and excessive
humidity. Keep good ventilation and heat dissipation conditions when the
charger is working, and avoid using the charger in direct sunlight. When the
output end of the charger is not connected to the battery pack, do not connect
the charger to the mains for a long time. During the charging process, the
indicator light of the charger is red. When the light turns green, the battery
pack is fully charged. Do not use fast charging stations for charging.
Note: When replacing the charger, it should match the battery model. The
special charger provided by the company must be used, and other chargers must
not be used to charge the battery pack.
(5) Notes on washing with water: When washing the bicycle, do not splash water
directly on the brake
drum, motor and front and rear axles to prevent water from affecting the
performance and life. When washing the bicycle, do not use steam or high
pressure water.
After cleaning the vehicle or driving in water, pay special attention to the
working condition of the brakes. Braking effectiveness may be reduced after
washing or driving in water. At this time, you should drive slowly and pay
attention to safety. (6) Handlebar and saddle adjustment (if applicable):
When adjusting the handlebars or saddles, be careful not to expose the safety
line marks on the handlebars and saddles.
After adjusting the handlebars, handlebars, saddles, and saddle tube,
attention should be paid to tightening them. The recommended torque is 18N.m.
Precautions before riding
Quick start
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Dear users, for your safety and to prevent safety accidents, please do the following inspections before riding. If there is any abnormality, please repair in
Expand/fold head tube
time or seek professional repair.
(1) Inspection of power supply circuit and lighting circuit: Check whether the
power circuit, lighting circuit and device are damaged. Turn on the power,
operate the lighting switch, check whether the
headlights and taillights are on, and whether the brightness of the headlights
and taillights is normal.
Check the front and rear brake levers separately, check whether the brake
lights are on, and whether the motor is powered off.
(2) Inspection of the braking device: Check whether the front and back rooms
work normally. Check the braking
effect of the front and rear brakes to ensure that the brakes are normal and
effective.
Please check the tightening state of each axle to ensure that the front and
rear axles and handlebars are tightened reliably.
(3) Inspection of the tightening state of the handlebar and front and rear
wheels:
Shake the handlebar up, down, front, back, left and right to check for
looseness or impact.
Shake the front and rear wheels left and right to check whether there is
looseness; whether the rotating wheels are too tight or stuck.
Press and hold the head tube folding buckle and flip the head tube into an
upright position, making sure that the head tube is connected seamlessly
underneath.
Pull the head tube buckle up to the top and turn the safety buckle counter-
clockwise until the safety buckle completely locks the buckle.
Remove/insert the battery
Use the key to unlock the quick lock behind the saddle, rotate the saddle bag,
and remove/insert the battery.
(4) Inspection of tires: Check whether the tire pressure is normal. According
to the depression of
the grounded part of the tire, to judge whether the air pressure is
appropriate or not, when the air pressure is abnormal, check it with a tire
pressure measuring device and adjust it to normal air pressure.
Is there any cracks or abnormal wear in the tires? Is there any nails, stones,
or glass embedded in the tires? When the tires are used to the tread wear
mark, the tires should be replaced.
(5) Inspection of reflectors and license plates: Check whether the reflector
is damaged or polluted, if so, clean or replace
it in time. Check whether the license plate is installed firmly, whether the
serial
number is clear, whether there is damage or pollution, if any, it should be
strengthened, cleaned or replaced in time.
How to charge
Panel part description
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A. Battery on/off
1.Charging port Whole vehicle charging
2.Wireless key one-touch start, LED light on the vehicle is in the power on
state. Note: If the battery power is too low, the battery will be dormant.
Please
charge it for a period of time and then turn it on again.
On/Off Lights/Horn (see Figure 1)
Press the light-on indicator to turn on the front and rear lights. Press
repeatedly to turn off the headlights. Press the horn indicator light, the
horn function will start immediately.
Charging and Power (see Figure 2)
1. External charging The battery needs to be charged and activated before
first use. Plug the charger output port into the charging port. 2. Check the
battery level Plug in the key and turn it on, and you can check the remaining
power on the meter: 4 grid lights: 80%~100% battery 3 grid lights: 20%~50%
battery 2 grid lights: 10%~20% battery 1 grid light: 19%~10% battery
B. Battery charging
Step 1: The charging port is located on the side of the battery, as shown in
the figure below. Step 2: Plug the charging port end of the charger into the
charging port on the battery (make sure the charging port is dry). Step 3: The
indicator light on the charger is red, indicating that it is charging; when
the light changes from red to green, it indicates that the battery is fully
charged. At this time, please stop charging, long time charging will affect
the life of the battery. Step 4: After charging is complete, please cover the
charging port cover to avoid water ingress.
C. Panel part illustration (instrument operation instructions)
1. Button description As shown in the picture, there is only one power
button. 2. Power on/off Power button as shown in the figure, the backlight
lights up the instrument to boot into the initial interface. In the power-on
state, press and hold the on/off key again for two seconds, the backlight goes
off to enter the power-off state. 3.Shift In the power-on state, short press
the “power button as shown in the figure”. Switching gears, the screen shows
1-2-3 on the left side of the screen. 4.Error code list. When the fault, the
display is displayed at the top of the display “!” icon. At the same time, the
speed display area shows the fault code. The error code list is as follows:
Error Codes Fault description
Error Codes Fault description
Controller op-amp failure
Hall failure
Accelerator failure
Blocking fault
Communication fault
MOS fault
Undervoltage fault
Overvoltage fault
Brake fault
Charging status, the charger light shows red.
When fully charged, the light shows green.
Installation and adjustment method of each part
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Charging environment Figure 7
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D. Front and rear brake system adjustment: (the same method of front and rear
brake adjustment)
1. Front and rear integrated disc brakes (see Figure 3): Adjust the upper and
lower nuts of the disc brake to make the disc brake disc and caliper spacing
1.5-3 mm. and adjust the disc brake disc height, then tighten the nuts. Note:
To ensure driving safety, the brake skin should be replaced with a new one
when the working surface of the brake skin is worn to 1/2 of the brake skin.
G. Rear wheel disassembly (see Figure 8)
1. Unplug the motor cable from the connector, turn the body over (note:
handlebar, hood, toolbox parts should not be damaged) and spin the rear axle
nut and rear brake positioning nut and brake line counterclockwise, then
disassemble the chain connector and remove the rear wheel in the direction of
the opening.
Before each ride, please ensure the following: whether the head lock and seat
tube locking parts are locked; whether the braking system is normal; whether
the tire pressure is normal to ensure safe riding!
2. Rotate the adjusting nut and turn it forward, the brake will become tighter
and vice versa. When adjusting, you should hold the brake handle at the same Appearance and charging mode introduction of lithium battery:
time, so that when the position of the agent handle is at 1/3 of the total stroke, 1. Before use, confirm that the battery model is the original battery of the
the brake skin can be tightly attached to the brake drum. ( see figure 4)
vehicle, and do not use other brands or models of batteries at will.
2. Check that the appearance of the lithium battery is in good condition,
3. Adjustment points of disc brake ( see Figure 5).
and there are no obvious phenomena such as damage, liquid leakage,
Leave enough clearance between the disc brake disc and the disc brake skin heating and water immersion, and smoking.
(no interference between the disc and the brake skin when turning and the 3. In order to ensure the safety of transportation, the battery power is about 70
best braking effect is appropriate) Adjust the nut. Stretch the left and right
% when leaving the factory. Due to the self-consumption of
brake lines to see if the brake handle has been adjusted to the proper
power during the transportation and storage cycle, the power is low or
tightness. Then take a test ride to make sure you can brake effectively and there is no power when you use it for the first time. This is a normal
normally.
phenomenon, please do not worry. Follow the charging instructions to
recharge.
E. Chain adjustment (see Figure 6)
1. Loosen the left and right fastening nuts of the rear axle, adjust the
chain adjuster, move the rear wheel back and forth, tighten the chain so that
the sag in the middle of the chain is 10-15mm, at this time the chain should
be tightened and run flexibly without any strange sound. 2. Keep the center
surface of the rear wheel basically in the center surface of the frame and
tighten the left and right fastening nuts of the rear axle. (The recommended
torque is not less than 30N.m)
F. Front wheel disassembly (see Figure 7)
1. Loosen the left and right fastening threads of the front axle, remove the
nut, take out the front axle and remove the front wheel. 2. When assembling,
align the front wheel center hole with the hydraulic fork double arm hole, put
the front axle into the hole, and screw the front axle left and right
fastening nuts in clockwise direction. After assembling, rotate the front
wheel, there should be no jamming and loosening. (The recommended torque is
not less than 18N.m)
Please use the battery at 10°C to 45°C.
Please keep the battery from getting wet by water, beverages, corrosive
liquids, etc. Please avoid keeping the battery near heat sources, open flames,
flammable and explosive gases (liquids).
Please avoid metal foreign objects entering the battery box.
Do not use another brand or model of charger for charging.
Please charge the battery at an ambient temperature of 0°C~35°C.
Please do not charge for more than 12 hours to avoid affecting the battery
life.
In low temperature, the lithium battery capacity will have different degrees
of decay, the specific reference degree is: -10 ° C capacity of 70%; 0° C
capacity of 85%; 25 ° C capacity of 100%. If the battery has a strange smell,
heat, please stop using immediately and keep away from the battery. Then
contact the after-sales department.
Batteries are not user serviceable parts. If any abnormal phenomenon occurs,
please contact the after-sales department for maintenance. Disassembling the
battery without permission will not enjoy the Three Guarantees(for repair,
replacement or compensation of faulty products), and may cause the battery to
generate heat, smoke, fire or explode.
Electric bicycle fault inspection and elimination methods
Maintenance and Repair
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For more professional services, please visit our local store for consultation. Customer service official account: ridewoze (you can also scan the QR code to follow us)
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No.
Fault phenomenon description
Fault Cause Analysis
Troubleshooting method
Speed regulation failure or
1
speed below 10km/h.
1. The battery voltage is too low. 2. The speed controller is faulty. 3. The transmission group is faulty.
1. Fully charge the battery. 2. Send it to the repair station for repair.
The motor wheel does not work
2
after the power is turned on.
1. Loose battery wiring. 2. The motor wiring plug is loose/disconnected. 3. The speed control lever is faulty.
Insufficient mileage after
3
charging.
1. Insufficient tire pressure. 2. Insufficient charging or charger failure. 3. The battery is aging or damaged. 4. There are many uphills, strong headwind, heavy load, poor road surface, and low temperature.
4
Charger not charging
1. The plug is not inserted properly. 2. The charger fuse is blown. 3. The battery pack fuse is blown.
1. Take out the battery box and reinstall it. 2. Fasten the wiring plug. 3.
Send it to the repair station for repair.
1. Inflate the tires sufficiently. 2. Fully inflate the tires or check the
charger. 3. Replace the battery. 4. It is recommended to use pedal assist.
1. Fasten the socket. 2. Send it to the repair station for replacement. 3.
Replace the fuse.
Battery is fully charged but no
voltage indication.
5
The electric wheel is difficult
to start.
1. The voltage is lower than 30V when starting the electric wheel hub. 2. The battery switch wire falls off. 3. The monitor connector is loose. 4. The controller is faulty.
1. Replace the battery with a new one. 2. Reconnect/fasten. 3. Send it to the repair station for repair.
After opening the electric
door lock, it was found that
6
the signal part was normal and the drive part was
abnormal.
1. The battery is under voltage. 2. The left and right brake levers are damaged. 3. The controller or motor is damaged; 4. The circuit is abnormal. 5. The speed control handle is damaged or the circuit is abnormal.
1. Replace the speed control handle and overhaul the circuit. 2. Charge in time. 3. Replace the left and right brake levers. 4. Replace the controller or motor.
Note: When encountering a fault that cannot be eliminated by yourself or a fault that cannot be determined, or the internal damage of the motor, controller charger, battery pack, etc., please send the vehicle to the place of purchase or the company’s special maintenance station for inspection and maintenance. During the warranty period, please do not open important parts without authorization, otherwise the company will not provide warranty.
Daily maintenance: 1. Electric bicycles should be kept clean. After the
bicycle is exposed to rain, it should be wiped with a dry cloth in time to
avoid rusting of parts and short circuit of electrical components. 2. Please
check the air storage capacity of the tire frequently to keep it in normal
use. 3. The main transmission components such as front axle, rear axle,
central axle, front fork and flywheel and electric wheel hub should be checked
and adjusted frequently. Transmission components need to remain flexible and
free from pounding and noise. Check the screws and nuts of the whole vehicle.
If it is found to be loose, it should be tightened in time to prevent the
loose parts from aggravating wear or causing more damage and breakage.
Note: The tightening torque of the front wheel, handlebar core screw, saddle
tube clamping bolt and saddle clamping bolt should not be less than 18N.m. The
tightening torque of the rear wheel, center axle bowl and center axle bowl
lock nut should not be less than 30N.m.
4. The braking part should be checked and adjusted frequently to keep it in a
flexible state. For example, the gap between the brake skin and the hearing
center should not be too large. 5. Frequently check the flexibility of each
manipulator and cable. It should be ensured that there is no sluggishness and
no jamming. Appropriately slowly drip lubricating oil from one end of the
hose, and pull the wire rope at the same time, and feel that the wire rope
slides lightly in the hose. 6. Electric bicycle moving parts should be
injected with a small amount of lubricating oil frequently to reduce wear and
keep riding brisk. See the table below for details:
Lubrication part Front axle, middle axle, rear axle bearings
Lubricants 3# calcium base lubricant
Front fork headset
3# calcium base lubricant
Pedal Bearing Chain
3# calcium base lubricant 30# machinery oil
Lubrication cycle six months to one year six months six months half a month
Name of parts Handle bar Stem tube Saddle Saddle tube Front axle Rear axle Center axle nut
Rotation torque 18N. m
18N. m 18N. m 18N. m
18N. m
30N. m
30N. m
Regular maintenance:
Part Center axle
Front and rear wheels Brake cable Brake handle Chain
Front and rear axle nuts, handlebar core screw, saddle clamping screw
Method
Check if the axle bowl is loose / disassemble the axle, clean, change the oil
and check the parts.
Check wheel oscillation, spoke tension, spokes and bar masters for damage;
adjust wheels.
Roll head root wire should be replaced with a new gate wire if there is a
broken head.
Adjust the installation position and check the reset performance.
Check whether the pin is loose or protruding, and whether the chain extension
is too large.
Check if it is loose.
Time Frequent inspection / once a year First month for new cars / Once a year
thereafter Once a month Once every three months Once every six months
Once every six months
Correct use and maintenance of motor, controller and battery:
1. The motor should be kept clean, and no foreign matter, corrosive liquid,
gas, etc. should enter the motor. Do not knock and bake the motor housing to
avoid damage to the motor. 2. All wires should avoid friction and contact with
sharp metal, and the wires and frame should be tied firmly. 3. The controller
is a high-tech intelligent computer memory program password. If the user opens
and repairs it by himself, it is very easy to damage the components. If the
controller fails, please go to the service department for repair. 4. This
battery is a special battery for electric bicycles. When the electric bicycle
is not used for a long time, the battery needs to be fully charged and stored
. And regularly replenish electric energy to avoid long-term lack of
electricity causing battery vulcanization. 5. The battery should not be placed
near an open flame or high temperature heat source, and the battery should not
be thrown into the fire. In hot and high temperature weather, direct exposure
to the sun is strictly prohibited.
Electrical schematic
Main technical parameters of electric bicycle
Electric door lock
Fuse
Fuse
Controller
Speed lever
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Charging jack
Battery
Charger
Taillight
Brake lever
Headlight
Horn
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Model
TDTE01Z
Dimensions (LxWxH)
mm
1330x525x1005
Front and rear wheel center distance
mm
960
Main technical parameters of
Vehicle weight
kg
23
the vehicle
Max. design speed
Km/h
25
Continuing mileage
Km
45
Load capacity
kg
75
Main technical parameters of the battery
Main technical parameters of the motor
Battery type Battery capacity Nominal voltage
Motor type Rated rotational speed
Nominal power Rated Voltage
Ah V
r/min W V
Lithium Battery 10 48
Permanent magnet 430 350 48
Under-voltage protection value
V
Controller main
technical parameters
Over-current protection value
A
39±2 16±2
All information, pictures and technical parameters in this manual are adopted from the latest products. Due to product changes will result in changes in technical parameters and performance improvements. If this happens, please understand that no additional notice will be given.
Saddle Tail light Storage battery Rear mudguard Rear reflector
Motor Rear wheel
Electric bicycle parts name
Vehicle code engraving position Vehicle nameplate fixed position Brake lever Smart Meter
Headlight Front mudguard
Side reflector
Front fork
Front wheel
Warranty Policy
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Type Complete vehicle Main body parts
General parts
Warranty contents
Frame, front fork, motor
Rim, gear lever, flywheel, chainring, crank, main shaft, rear hub, handlebar,
folding seat tube, seat tube, front brake caliper, rear brake caliper, brake
lever, lining belt, front fork bowl, hub spindle part, hub spindle (central
axis), folding magnetic buckle, folding riser, guide wheel
Warranty period 1 year 1 year
1 year
Depreciation rate/day
3% for battery components, and 1% for others.
Intelligent hardware
Meter, motor controller, hlights, charger, torque sensor, battery, etc.
1 year
Consumables
Tires, inner tubes, seat cushions, chains, brake rubbers (brake pads, brake blocks), brake cables , handlebars, reflectors, headlight brackets, rear light brackets, pedals, cable buckles, and tool accessories, etc.
No warranty
Non-warranty coverage: 1. The validity period of the Three Guarantees has exceeded. 2. The proof of purchase is missing or altered. 3. Damage caused by force majeure. 4. Repair, misuse, collision, neglect, abuse, accident, modification, improper use of this product without the authorization of the company, the frame serial number will be destroyed. 5. The model of the “Three Guarantees” certificate does not match the model of the repaired product or is altered. 6. Proper maintenance is not done according to the contents of the instruction manual. 7. The pedals, front and rear hubs, steering system, shock absorbers, flywheels and other rotatable parts produce sounds or vibrations that will not affect the general function. 8. Deformation of the wheel set caused by direct impact due to improper use. Parts damaged due to external collision or crash. Flat tires and air leaks caused by spikes, glass, sharp small stones, etc. Damage to other parts caused by the loss of consumables and not replaced in time, such as seat cushions, surface scratches. Frame damage caused by handlebar seatpost installation beyond the safety line, etc. 9. The painted surface of the frame and parts may be corroded or peeled off due to external environmental factors such as sweat, collision, friction, or poor storage, or the painting and baking paint peeling off, metal surface or plastic caused by long-term use. Natural fading of parts, etc. 10. Use beyond the scope of use, such as performing stunts, descending stairs, jumping and other actions, resulting in damage to parts or functional failure. 11. The frame is deformed or cracked and other parts are damaged due to excessive use. 12. The built-in non-rechargeable battery (dry battery, button battery) of the sensor is not covered by the warranty. When the battery is exhausted, users need to replace the battery at their own expense.
Maintenance records
Date
Maintenance content
Remark
The Guarantees Certificate in repair, replacement and return
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Frame No.
Motor No.
Battery No. Controller
Warranty Description:
1. All parts of the vehicle will be guaranteed in strict accordance with the
warranty period. 2. The warranty period starts from the date of manufacture.
3. Unauthorized disassembly of the controller, charger, battery, and motor
will not give warranty. 4. Except for other accessories outside the scope of
the “Warranty Policy” on page P16, the warranty will not be given for three
months due to quality problems. When the whole vehicle fails, the maintenance
must be carried out at the designated maintenance point, and the accessories
shall not be disassembled without permission. 5. Controllers, batteries and
chargers must ensure that all labels are complete . 6. The battery warranty
adopts a one-to-one warranty method. In case of battery problems, the battery
must be returned to the manufacturer first, and the battery will be repaired
by the manufacturer. 7. After testing, judge whether the battery is damaged
according to the battery testing standard. And judge whether the damage of the
battery is within the scope of warranty and then carry out the warranty. 8.
The controller will be repaired for warranty, and the replacement of the
controller must ensure that the plug-in is complete for testing. If it cannot
be repaired, it will be replaced with a new controller. If the controller is
man-made damage, it will not be covered by warranty. 9. Pay attention to the
maintenance of the whole vehicle, and try to avoid riding in the water. If the
electrical parts are damaged due to water ingress, the warranty will not be
given.
Three Guarantees Policy
After-sales service is strictly in accordance with the “Consumer Rights
Protection Law of the People’s Republic of China”, “People’s Republic of
China” and “National Product Quality Law” to implement after-sales three-
guarantee services. The service content is as follows: 1. Within 7 days from
the day after you sign the receipt, if there is a non -human damage
performance failure, consumers can choose to return, exchange or repair, and
the return must be handled with a valid purchase certificate. 2. Within 15
days from the day after you sign the receipt, if there is a performance
failure that is not artificially damaged, consumers can choose to exchange or
repair. 3. Within 12 months from the day after you sign for the product, if
there is a product failure due to quality reasons, it will be tested and
confirmed by the designated service network in the city where you are located,
and you can enjoy free maintenance services.
Classification
Time limit
Return
Within 7 days
Specific description
There is a functional failure or product quality problem stipulated by
national laws (identified by after-sales appraisal personnel , and a
corresponding appraisal report will be issued to determine).
The product is damaged during transportation.
In addition to the above two reasons, for returns due to personal reasons, it is necessary to ensure that the goods are in good condition, the product packaging and accessories are complete, and there is no artificial damage (the outdoor test ride does not exceed 5 kilometers).
Explanation of fees Free freight charges
Remarks
The user pays the shipping fee and the door-to-door pickup fee.
Users need to provide complete packaging, products, all accessories, and proof of purchase.
Exchange
Within 15 days
There are functional failures stipulated by national laws, or product quality problems (identified by aftersales appraisal personnel, and a corresponding appraisal report will be issued to confirm).
Free vehicle exchange (same model and specifications)
The return policy is only available to those who have placed a purchase order from the online store.
Read User Manual Online (PDF format)
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