internode TG-789 Broadband Gateway User Guide

internode TG-789 Broadband Gateway

Product Information

The TG-789 Broadband Gateway is a modem/router that allows you to connect to the internet via various technologies such as Fibre to the Node/Building (FTTN/B), Fibre to the Curb (FTTC), Hybrid Fibre-Coaxial (HFC), Fibre to the Premises (FTTP), Wireless, Naked ADSL2+, Standard ADSL2+, Fibre Estates (OptiComm or OPENetworks), WiFi, and NodePhone (VoIP). The modem has several lights that indicate the status of the modem’s connection, WAN, internet, wireless, Ethernet, USB, phone, WPS, and wireless button.

Product Usage Instructions

1. Make sure you have received an email or SMS from the provider advising that your internet service is provisioned and ready to use. You should have received a username and a support number in this email or SMS as well.
2. Check which type of internet you have by referring to your email and/or SMS from the provider about your internet order or check the service details section of your customer invoice.
3. Get to know your modem’s lights by referring to the manual.
4. If you have NBNTM FTTN/FTTB and Naked ADSL, follow these steps:
5. Using the power cable supplied, connect your modem’s Power port to a power outlet. Press the Power button on the back of the modem to turn it on.
6. Use the supplied Phone cable to connect your modem’s grey DSL port directly to the phone socket on the wall (remove any other phone or fax devices). Do not use a line filter.
7. If you wish to use your VoIP phone service, connect a phone handset to your modem’s Phone1 port.
8. You can use an additional Ethernet cable to connect your computer to any of your modem’s 4 LAN ports. Alternatively, follow the steps later in this guide to connect devices via WiFi.
9. Refer to Page 14 to continue setup.

How to find out which type of internet you have:
Check your email and/or SMS from us about your internet order or check the service details section of your customer invoice

Get to know your modem’s lights

Get to know your modem’s lights

Plug in for NBN™ FTTN/FTTB and Naked ADSL

1. Using the power cable supplied, connect your modem’s Power port to a power outlet. Press the Power button on the back of the modem to turn it on.
2. Use the supplied Phone cable to connect your modem’s grey DSL port directly to the phone socket on the wall (remove any other phone or fax devices). Do not use a line filter.
3. If you wish to use your VoIP phone service, connect a phone handset to your modem’s Phone1 port.
4. You can use an additional Ethernet cable to connect your computer to any of your modem’s 4 LAN ports. Alternatively, follow the steps later in this guide to connect devices via WiFi. Turn to Page 14 to continue setup.

Plug in for NBN™ FTTC

1. Using the power cable supplied, connect your modem’s Power port to a power outlet. Press the Power button on the back of the modem to turn it on.
2. Use the supplied Ethernet cable to connect your modem’s red WAN port to the yellow GATEWAY port on your NBN™ Connection Device.
3. If you wish to use your VoIP phone service, connect a phone handset to your modem’s Phone1 port.
   • Before you get started…
   • If you received a new NBN™ Connection Box along with your modem, please follow its setup guide to get it plugged in and turned on before you set up your modem.
4. You can use an additional Ethernet cable to connect your computer to any of your modem’s 4 LAN ports. Alternatively, follow the steps later in this guide to connect devices via WiFi. Turn to Page 14 to continue setup.

Plug in for NBN™ HFC

1. Using the power cable supplied, connect your modem’s Power port to a power outlet. Press the Power button on the back of the modem to turn it on.
2. Use the supplied Ethernet cable to connect your modem’s red WAN port to the UNI-D 1 port on your NBN™ Connection Box (note that some boxes may have one yellow LAN port instead).
3. If you wish to use your VoIP phone service, connect a phone handset to your modem’s Phone1 port.
   • Before you get started…
   • If you received a new NBN™ Connection Box along with your modem, please follow its setup guide to get it plugged in and turned on before you set up your modem.
4. You can use an additional Ethernet cable to connect your computer to any of your modem’s 4 LAN ports. Alternatively, follow the steps later in this guide to connect devices via WiFi. Turn to Page 14 to continue setup.

Plug in for NBN™ Fibre to the Premises

1. Using the power cable supplied, connect your modem’s Power port to a power outlet. Press the Power button on the back of the modem to turn it on.
2. Use the supplied Ethernet cable to connect your modem’s red WAN port to the UNI-D 1 port on your NBN™ Connection Box. If UNI-D1 doesn’t work, try each UNI-D port before contacting us for a hand.
3. If you wish to use your VoIP phone service, connect a phone handset to your modem’s Phone1 port.
4. You can use an additional Ethernet cable to connect your computer to any of your modem’s 4 LAN ports. Alternatively, follow the steps later in this guide to connect devices via WiFi. Turn to Page 14 to continue setup.

Plug in for NBN™ Wireless

1. Using the power cable supplied, connect your modem’s Power port to a power outlet. Press the Power button on the back of the modem to turn it on.
2. Use the supplied Ethernet cable to connect your modem’s red WAN port to the UNI-D 1 port on your NBN™ Connection Box. If UNI-D1 doesn’t work, try each UNI-D port before contacting us for a hand.
3. If you wish to use your VoIP phone service, connect a phone handset to your modem’s Phone1 port.
4. You can use an additional Ethernet cable to connect your computer to any of your modem’s 4 LAN ports. Alternatively, follow the steps later in this guide to connect devices via WiFi. Turn to Page 14 to continue setup.

Plug in for Standard ADSL2+

1. Using the power cable supplied, connect your modem’s Power port to a power outlet. Press the Power button on the back of the modem to turn it on.

2. Use the supplied Phone cable to connect your modem’s grey DSL port directly to the phone socket on the wall OR the ADSL port on the line filter, then plug the line filter into the wall.
   Note: Devices plugged into any other phone sockets in your home should have a line filter.

3. If you wish to use your VoIP phone service, connect a phone handset to your modem’s Phone1 port.

4. You can use an additional Ethernet cable to connect your computer to any of your modem’s 4 LAN ports. Alternatively, follow the steps later in this guide to connect devices via WiFi. Turn to Page 14 to continue setup.

Plug in for Fibre Estates (OptiComm or OPENetworks)

1. Using the power cable supplied, connect your modem’s Power port to a power outlet. Press the Power button on the back of the modem to turn it on.
2. Use the supplied Ethernet cable to connect your modem’s red WAN port to the LAN1 port on your Fibre Connection Box. OPENetworks FTTN services will simply have a wall socket to plug into instead.
3. If you wish to use your VoIP phone service, connect a phone handset to your modem’s Phone1 port.
4. You can use an additional Ethernet cable to connect your computer to any of your modem’s 4 LAN ports. Alternatively, follow the steps later in this guide to connect devices via WiFi. Turn to Page 14 to continue setup.

Getting Online

By default, your broadband settings should be pre-configured, or they should configure automatically once your internet service is ready and your modem is powered on for 15 minutes.

1. The Internet light on the front of your modem should be green.
2. The Phone light on the front of your modem should be solid green if you have an active VoIP phone service and a handset connected to the modem. See page 20 of this guide for more details.

Is the internet light off?

• Ensure that you received an email from us advising that your internet service is fully provisioned.
• If you have, please turn to the next page to attempt a manual configuration.
• If you haven’t received the email, your internet connection isn’t ready yet. Please check your last email from us for advice on your connection appointment. It will include a reference number in case you need to call us with any concerns.

Manual Configuration (1 of 4)

You can log in to your modem settings to configure your connection, or simply adjust your WiFi settings.

1. On your connected computer or WiFi device, open your web browser and go to http://10.1.1.1
2. Log in with the default username and password, which can be found under “GUI Login” on your modem’s barcode sticker.
3. The Setup Wizard should run; if not, simply click Setup Wizard on the dashboard.
4. Select your provider from the Internet Service Provider list. For the rest of the settings, refer to the table on the next page for the type of internet that you have.
5. Click Next. If you have an active NodePhone (VoIP) service, you can enter its details here. If you have Internode NBN Phone, VoIP with another provider, or your NodePhone service isn’t ready yet, click “I don’t have VoIP”. You can set up VoIP later with the steps on page 20.
6. Click Next, and then turn to page 15 to continue with your manual configuration.

Manual Configuration (2 of 4)

The different settings for different types of internet.

ADSL / Naked| ADSL| PPP over Ethernet

You’ll also need to enter your username and password as shown on the email from us advising that your broadband service has been fully provisioned.

| Off| VPI 8 / VCI 35
---|---|---|---|---
NBN™ HFC & FTTC| Ethernet| On| VLAN ID 2
NBN™ FTTP| Ethernet| Off| N/A
NBN™ FTTB / N| VDSL| Off| N/A
NBN™ Wireless| Ethernet| Off| N/A
OptiComm and OPENetworks FTTH Estates| Ethernet| Off| N/A
OPENetworks FTTN Estates| VDSL| Off| N/A

Manual Configuration (3 of 4)
If you wish to keep the default WiFi settings, simply leave all boxes blank and click Next until you reach the Router Security Settings step in the Setup Wizard, which is covered on the next page.

1. Wireless 2.4GHz must be turned ON in order to connect to this network. If SSID Broadcast is OFF, your network name will not be visible to WiFi devices and you’ll have to enter it manually to connect.
2. The 2.4Hz SSID Broadcast name is the name of your 2.4GHz WiFi network. You can change this to anything you’d like.
3. Click Next and make sure Security Key Type/Security Mode is set to WPA+WPA2 PSK.
4. The 2.4GHz Security Key is the password for your 2.4GHz WiFi network. Change this to something that’s hard for others to guess but easy for you to remember. You may wish to write down your new WiFi details for future reference.
5. Click Next and run through steps 1-4 again for your 5GHz WiFi network. Your modem has 2 WiFi networks which broadcast on different frequencies. If your device(s) can’t connect to the latest 5GHz network, use the 2.4GHz one.
6. Click Next and turn to the next page to continue with your manual configuration.

WiFi tip
If you’re having trouble connecting to the WiFi, check the WiFi lights on your modem. If they’re off, your modem’s Wireless on/off button may have been pressed accidentally and turned off the WiFi. Press the Wireless button again to turn the WiFi back on.

Manual Configuration (4 of 4)

• The Setup Wizard allows you to change the username and password used to log in at http://10.1.1.1. This can be handy if you have tenants or meddling teens and you don’t want them to change your modem settings.

• To keep the defaults, simply leave the boxes blank and click Next. If you do set a custom username and/or password, you should write it down and keep it somewhere safe.
  All done!

• If you can’t get online, see the back cover of this guide to contact our friendly Support Team.

• If you ever forget your custom login details, you can factory reset the modem to return it to the default settings. However, you will also lose all other custom settings, so you’ll need to set up your modem again.

• Internet address: http://10.1.1.1

• Default username: admin

• Default password: Printed on the sticker on the base of your modem

Connecting via WiFi

Your modem’s WiFi has been pre-configured. You’ll find the WiFi network name (SSID) and password (Wireless Key) printed on a sticker on the base of your modem.

1. Make sure that WiFi is enabled on your computer, tablet, smartphone or other WiFi device.
2. View the list of available WiFi networks on your WiFi device and select the network that matches the network name on your modem’s sticker.
3. Enter the WiFi password (wireless key) exactly as printed on the sticker.

Your modem has 2 WiFi networks which share the same default password but broadcast on different frequencies. We recommend using the 5GHz network for the best experience, but if your device(s) can’t connect to the latest 5GHz network, use the 2.4GHz one.

Setting up VoIP

• If you didn’t set up VoIP in the Setup Wizard or you have a third party VoIP provider, please follow the instructions on the next page. If you have VoIP from a third party provider, you’ll need to contact them to confirm the correct VoIP settings.

Porting your existing phone number to VoIP?

• If you’ve asked us to convert your existing phone number to a VoIP service, please allow up to 7 days after your internet service is active for this porting process to complete. We’ll send you an email to confirm when your VoIP service is active and ready to use.

Setting up NodePhone

Please note these instructions do not apply to Internode NBN Phone.

1. On your connected computer or WiFi device, log in at http://10.1.1.1. The default username and password can be found under “GUI Login” on your modem’s barcode sticker.
2. Click Telephony on the dashboard. On the Global page, underneath SIP Network, click the Edit button to the right of the existing SIP Network entry. For NodePhone, enter the following settings:
   • SIP Domain: sip.internode.on.net
   • Primary Registrar : sip.internode.on.net
   • Primary RegistrarPort: 5060
   • Primary Proxy: sip.internode.on.net
   • Primary ProxyPor t 5060
   • Expire Time: 3600
3. Select the Phone Numbers tab and then click Create New, entering the following settings
   • Username: Your VoIP number No spaces or brackets
   • URI: Your VoIP number No spaces or brackets
   • Password: Your VoIP password Case sensitive
   • Display Name: Your VoIP number No spaces or brackets
   • SIP Network: S IP Network
   • Port: FXS
4. Click the Apply button to the right to save your settings. If successful, Registered will show a green icon.
5. Try making a test call on a handset plugged into your modem’s green Phone 1 port.

Warranty Information

• How to claim under the warranty and your rights
• In order to claim under the warranty, you should contact us to advise that you wish to claim under the warranty and answer any questions we have. We will assess whether you are eligible to claim under the warranty and determine, at our option and in accordance with any specific terms that apply to the relevant equipment, whether to repair or replace your equipment, or provide a credit.

Internode:

• Phone: 1300 788 233

• Email:support@internode.com.au

• If we determine that your equipment needs to be returned,  you will be sent replacement equipment and a return freight bag in which to return the faulty equipment.

• If the faulty equipment is not returned to us, with all cables, accessories and components, within 21 days of you receiving the replacement equipment and return freight bag, you will be charged the full price for the purchase of the equipment that we sent to you, plus any shipping costs relating to the prepaid satchel that was sent to you. You will also still be charged for the original equipment and if the original equipment has already been paid for, you will not be entitled to a refund.

• The warranty does not apply to faults caused by any of the following (Non Covered Events):

• a) any equipment not supplied by us;

• b) any interference with or modification to the equipment or a failure to use it in accordance with instructions; or

• c) damage caused by you or someone who has used the equipment (for example misuse or exposure to liquid or excessive heat); or

• d) an external event (for example a fire or flood).

• If on inspection of the returned equipment we determine that the fault was caused by a Non Covered Event, you will be charged for the original equipment (or if the original equipment has already been paid for, you will not be entitled to a refund) and the replacement equipment, unless:

• a) you have not used the replacement equipment;
  b) and you return it to us in its unopened packaging, in which case, you will not be charged for the replacement equipment.

• The repair or replacement of equipment may result in loss of data (such as loss of telephone numbers stored on your handset).

• Goods presented for repair may be replaced by refurbished  goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If your equipment is replaced with refurbished equipment, the warranty applies in relation to that refurbished equipment from the remainder of the original Warranty Period or thirty days, whichever is longer.

• The benefits given to you by this warranty are in addition to other rights and remedies you may have at law.

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
  or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• This warranty is given by Internode Pty Ltd (ABN 82 052 008 581) of 1/502 Hay Street, Subiaco, WA, 6008. You can contact us on 1300 788 233 or via email to support@internode.com.au if you have any questions regarding this warranty.

• Latest Warranty Information: https://www.internode.on.net/pdf/legal/cra/internode-warranty-information-statement.pdf

Warranty Period

• Purchase: 24 Months
• Rental: For the lifetime of the Rental Contract
• You must notify us of the fault with your equipment within the applicable Warranty Period (beginning from the date you purchased the equipment)
• We will repair, replace or provide credit for faulty equipment provided by us at no cost to you, if you notify us of the fault within the applicable Warranty Period.
• However, we will charge you for the repair or replacement of faulty equipment, if the fault was caused by a Non Covered Event.
• If we decide to repair the equipment, you must give us sufficient information to assess the fault, including allowing us to test your personal computer.
• Internode Support
• 7AM – 10pm (CST) 7 days 1300 788 233
• support@internode.com.au
• Moving house?
  Don’t leave your broadband behind!Call our movers team on 13 66 33

Documents / Resources

| internode TG-789 Broadband Gateway [pdf] User Guide
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