TieJus ZS-GQ2 PTZ Security Camera User Guide

TieJus ZS-GQ2 PTZ Security Camera

Warranty Service

Thanks for your shopping and trust.We have been optimizing our products and improve our lifetime customer service to offer you a better shopping experience.If you have any problems, please feel free to send us an E-mail. We will solve your problems within 24 hours. In addition, your advice or suggestions will be much appreciated and welcomed.

Brand Story

TieJus is a young and fresh security brand that has attracted millions of technology enthusiasts in just 6 months of establishment. TieJus is committed to creating a smarter and easier modern lifestyle for consumers. Let more consumers enjoy convenient modern life without worrying about information security.At the beginning of 2022, combined with advanced intelligent AI technology, TieJus launched the first surveillance camera that combines artificial intelligence and security system. We believe small details make a big difference – that’s why we create quality,easy-to-use smart home products. Choose TieJus – the new security weathervane.

What’s in the Box

• TIEJUS Camera * 1
• Quick User Guide *1
• Power Adapter *1
• Screws Set *1

Product Diagram

Reset Camera

1.  Keep pressing to remove the device
2.  Press the reset button for 5-10s until hear the ‘Boogu’ sound
3.  Reconnect as before

Download and Install App
Download ZUMIMALL App from Google Play™ or App Store™. Or scan the QR codes as below, with your smartphone.

NOTE:
Google Play™ is a trademark of Google Inc. App Store™ is a service mark of Apple Inc.

NOTE:
Please turn on both of the following permissions.

1.  Allow ZUMIMALL App to access mobile cellular data and wireless LAN, otherwise it will fail to connect the camera.
2.  Allow ZUMIMALL App to receive pushed messages, otherwise, the phone will not receive alarms when motion is detected.

Account Registration
New user needs to sign up ZUMIMALL App with email address. Click ‘Sign up’ to create a New Account and follow the steps to complete registration.

Add Camera to App
Preparations for connection

1.  Insert a Micro SD Card into the camera to save video clips or you can start the 7-day free cloud service. Without Micro SD Card or cloud service, no video will be saved.
2.  The camera only works with 2.4GHz Wi-Fi, not support 5GHz.
3.  When connecting to the network, please take the camera close to the router (Recommended within 10-15ft).

Connect Camera to App

Camera Installation

1.  Use the screws provided to secure the camera where you want it to be mounted.
2.  Adjust the viewing angle of the camera.

Important Notes

1.  Do not install the camera in a position facing strong lights/mirror/window/swimming pool.
2.  Do not place the camera too close to any angel with busy traffic.
3.  Keep camera away from the outlets, including air conditioner vents, humidifier outlets, the heat transfer vents of the projectors, etc.
4.  Keep the camera at least 1 meter away from any wireless devices to avoid interference, such as microwave stove, Wi-Fi routers and etc.

Monitoring Area

1.  It is not suggested to install the camera vertically towards the moving objects, otherwise, it may not detect the motion events or cause delay.
2.  It is suggested to make the angle between sensor and detected objects more than 10 degrees.
3.  The camera motion sensor is much more sensitive to side-to-side movement across its field of view than to movement directly toward or away from the camera.

Device Menu

Two-Way Audio

1.  Open the microphone permission of ZUMIMALL APP.
2.  Long press the intercom button to start speaking, and the sound will be emitted from the camera at this time.
3.  Release the intercom button to listen to the speech, and the sound will be emitted from the mobile phone.

PIR Motion Detection

Motion Detection Alarm Setting
Motion detection sensitivity can be adjusted from Low to High. Please refer to the image below

Alarm Notification
This camera supports 7*24 hours of recording and also supports event recording. Here are the system’s reactions:

1.  Alarm notifications with sounds from App.
2.  Pictures/videos are automatically stored in Micro SD Card or Cloud.

Record/Playback/Delete

1.  On the ‘MESSAGES’ page, click ‘Alarm Messages’, you can view all the records listed.
2.  Click the following buttons to playback or delete.
3.  All screenshots or manually recorded videos on live/history/ cloud page will be saved in Pictures & Videos. Files here can be saved in your phone Album or shared with others directly.

Multi-Device Management

Multi-User Sharing
NOTE:
One App account (A) can’t login on multiple devices at the same time. One camera can’t be connected to multiple App accounts either.
But the camera can be shared form A to B.
Share steps：

1.  B download ZUMIMALL App to his/her phone and create a new account in the App.
2.  Click ‘Add’ in App on A’s phone.
3.  A scan B’s QR Code or input B’s account ID.
4.  B accept share and refresh the device page.

FAQ

Unable to connect to network

1.  Check WiFi name and password (password cannot contain special symbols).
2.  Make sure WiFi is 2.4GHz, 5GHz is not supported.
3.  Please make sure the camera and mobile phone are in the same WiFi environment when connecting, and add the camera near the router.

Connect to a new network

1.  Remove camera from ZUMIMALL APP.
2.  Long press the reset button to restore factory settings.
3.  Reconnect.

Reset the camera

1.  Long press the reset button until you hear the sound of “Boogu”.
2.  Wait for the camera status indicator to flash red slowly.

Frequently received alarm information

1.  Reduce the sensitivity of motion detection alarm.
2.  Check whether there is any object within the detection range of the camera to interfere with triggering the sensor.

Some people pass by without calling the police

1.  Ensure that the network is in good condition, and the WiFi signal value cannot be lower than 70%.
2.  Ensure that motion detection is turned on and increase the sensitivity of the camera.
3.  Make sure the motion occurs within the detection range.

No alarm video recording

1.  Make sure the camera is triggered.
2.  Ensure that the Micro SD card is inserted correctly and recognized successfully, or subscribe to cloud services.

No alarm push

1.  Open the phone settings, click the notification, find the “ZUMIMALL” APP, and open the permission notification.
2.  Open the “ZUMIMALL” APP, in the “Settings” interface, enable the alarm push.
3.  In the “My” interface, enter the settings and turn on the push sound.
4.  Ensure that the motion detection function of the device is successfully turned on.
5.  Restart the phone, try to clear the cache on the Android phone.
6.  Check whether the network is good.

Unable to play local history playback

1.  Check the status of the Micro SD card in “Settings” to ensure that the Micro SD card has been successfully recognized.
2.  Reinsert the Micro SD card.
3.  Format the Micro SD card in the APP.
4.  Use a new Micro SD card.

Unable to play cloud playback

1.  Make sure the cloud service function is enabled.
2.  Open cloud storage button in cloud service interface.

Device offline

1.  Check whether the device is in sufficient state, and observe whether the camera status indicator lights up normally.
2.  Check whether the WiFi network is good, restart the router.
3.  If the camera is installed far away from the router and cannot obtain a good WiFi signal, it is recommended to move the router to a closer place or install a WiFi signal extender to increase the WiFi strength.
4. Delete the camera from the ZUMIMALL account, reset the device and add it again.
5.  Check if the device version and ZUMIMALL APP are the latest version.

ZUMIMALL APP crashes

1.  Re-download the latest version of the ZUMIMALL APP.
2.  The version of the mobile phone system is too low or too high.
3.  Clear the phone cache.

Unable to register an account

1.  Ensure that ZUMIMALL APP has access to mobile cellular data and wireless LAN.
2.  Enter an unregistered account and make sure the format of the registered account is correct.

Unable to share device

1.  The accounts you and your friends have registered must be in the same country.
2.  For example, UK users cannot share with US users.

No sound is heard when the device is talking

1.  Open the speaker button on the APP.
2.  Adjust the intercom volume in the settings.
3.  Turn on the phone media volume.
4.  Release the intercom button and listen to the other party.

Noise during a two-way intercom

1.  If the distance between the camera and the mobile phone is too close (1~2 meters), there will be whistling, which is a normal phenomenon.
2.  It is recommended to keep a certain distance between the camera and the mobile phone during the intercom.

Live video is blurry

1.  Check the lens for dust and wipe it clean.
2.  Try switching between different resolutions.
3.  Re-add camera after reset.

The live broadcast at night has white spots

1.  When the light source is directly on the lens, there will be white spots on the screen.
2.  It is recommended not to point the lens at a strong light source

If you have other questions, please send us the SN number of your camera and describe the problem you have encountered, we will solve it as soon as possible. Email: Tech@tiejus.com

How to find SN number?

References

• ZUMIMALL - Get Smarter about your Home Security

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